I have a Mat****a DVD-RAM UJ-820S (type: DVD/CD-ROM drives) inside a Toshiba Satellite P25 series laptop. It just stopped working two days ago when I bumped the door. Under properties, it says "Location: Location 0 (0)" and "Device Status: This device is working properly."

I have researched your other threads, particularly E:\ is not accessible. The request could not be performed because of an I/O device er -- and followed advice without results. I've gone to recommended links, downloaded from Microsoft, pulled drive out, uninstalled it, reinstalled it, put it back in ... even tried to open it thinking what do I have to lose if I have to go buy a new one anyway. It still doesn't work.

Error message I get: "D:\ is not accessible. The request could not be performed because of an I/O device error."

I've called Toshiba (I'm out of warranty) and they did not know what to do. They referred me to a service center who said they'd have to configure some stuff probably but it would take three weeks before they'd get to me. I'm in the middle of a project so can't be w/o laptop for 3 weeks. I tried setting up an appointment in three weeks, but they wouldn't bit.

I emailed Panasonic, but they said they are one of several OEM providers for Toshiba's internal dvd drive.

I researched Microsoft ... ect.

It seems there are configurations that need to be done to the drive itself and supposedly, per Toshiba, I can't do them ... only an authorized dealer.

I noticed that an unusal amount of people seem to have experienced my same problem. Anyone ever get a resolve on their own ... or should I just stop the research and take it to a dealer some months from now when I am able to be w/o my computer?

Thanks much for any help on this one.

If you need to keep working with the laptop I would suggest you either replace the drive yourself (as you appear to have the know-how) or else get an external drive.

And from what I've read I would avoid Mat****a drives as they tend to live up to their name.

Originally Posted by jephree

If you need to keep working with the laptop I would suggest you either replace the drive yourself (as you appear to have the know-how) or else get an external drive.

And from what I've read I would avoid Mat****a drives as they tend to live up to their name.

Oh, you must mean the ****sh**ta part. It gave me great service for about a year. I think it's my fault since I accidentally bumped the door while it was open. It was not a hard bump, but I guess it was hard enough to perhaps jar the door or take the lens out of alignment. Either way, I've tried to rectify my error, to know avail. One guy said there were possible reconfigs that could be done but an authorized Tosh guy would have to do it. They should make these things a bit more sturdy ... it was just a nudge.

Thanks for your advice, Jephree. BTW, my talk only sounds knowledgeable. I'm an extreme newbie researching for an answer. But thanks for the compliment. I'm glad you answered me back. I've seen your responses a few times on this topic. You are the knowledgeable one.