I am having a problem with my keboard driver when my laptop tries to enter sleep mode. I looked it up on the Microsoft site and it basically says that there is a program that is interfering with the driver. It list a couple of examples and I do not have either of them. Other than that, Microsoft basically states that it is not their problem and I have to figure it out on my own!!!!How can I track down which program is causing this problem? Here is the Microsoft blurb on it. Hopefully it gives you a start.


Device Driver Error Message Is Generated When the Computer Enters Standby or Hibernate Mode
View products that this article applies to.
Article ID : 314118
Last Review : August 6, 2002
Revision : 1.0
This article was previously published under Q314118
SYMPTOMS
If you are using a Windows XP-based computer and the computer tries to enter a sleep mode, you may receive the following error message:
The device driver for the keyboard device is preventing the machine from entering sleep mode. Please close all applications and try again. If the problem persists, you may need to update this driver.
where keyboard device is typically either "Standard 101/102-Key or Microsoft Natural PS/2 Keyboard" or "Terminal Server Keyboard Driver" and sleep mode is either Standby, Idle, or Hibernate.

Alternatively, you may receive the following blue screen error:
0X000000A0 (0X00000002, 0X0007011E, 0X0000000, 0X0000000) INTERNAL_POWER_ERROR
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CAUSE
This behavior can occur if a program installs a kernel-mode driver that attaches itself to the standard keyboard driver (I8042prt.sys) and does not support Plug and Play I/O request packets (IRPs). Examples of programs that exhibit this behavior include: • Pgpdisk version 6.02 and 6.5 (installs Pgpmemlock.sys and Pgpdisk.sys drivers)
• Adobe Type Manager version 4.0 (installs the Atmhelpr.sys driver)

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RESOLUTION
To resolve the behavior, contact the manufacturer of your program to inquire about the availability of an updated version of the program that is designed for use with Windows XP.

To work around this behavior, uninstall the program that causes this behavior, and then restart your computer.
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MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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What happens on your machine? Do you get a Blue Screen?


Also: look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
Open the system as well as the application tabs & look for X errors. Click error line for details.
Post back the source & event id & Description especially of errors that seem to coincide with this issue.
Also check the Information lines that might coincide with this issue.

How to view and manage event logs in Event Viewer in Windows XP

No, I get an error if I catch the laptop right when it is trying to enter sleep mode. I can usually get the computer to respond and ignore the error (just a standard windows popup error, not blue screen). However, If I do not catch the computer right away, The computer will not come back from sleep mode. I push the buttons on the mouse or keyboard and the screen stays black. The processor starts running and it sounds like it is working but the screen stays black no matter what I do. I have to press and hold the power button to restart the laptop.

So you get this error: "The device driver for the keyboard device is preventing the machine from entering sleep mode."?

Did you check your Event Viewer?

Have you Searched your machine (including hidden and system files) for:

Atmhelpr.sys

Pgpdisk.sys

Pgpmemlock.sys


Also you might check out this tool:

How to Use Driver Verifier to Troubleshoot Windows Drivers



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