Help Reinstalling Windows XP

  1. #11
    FredSanford is offline Newbie

    Re: Help Reinstalling Windows XP

    Ok, I followed the guide and here is what happened:
    I got the CD in, and it started running and after about two minutes(it was doing some file junk), it came to the option screen, where I had the option of either reinstalling XP, repairing the current one, or exiting all together. I pressed enter to reinstall XP, but it took me to the blue error screen. So, I restarted the computer and tried the repair function. Same thing, got the damn blue screen. Here is what the blue screen reads:
    "A problem has been detected and windows has been shut down to prevent further damage...yadda yadda yadda"
    Here's the technical information that was listed afterwards:
    xxx STOP:0X00000024 (0X001902FA, 0XF8B7700, 0XF89B7400, 0XF81B4BEF)

    xxx ntfs.sys-Address F81B4BEF base at F8150000, Datestamp 3d 6d35c1

    What the technical stuff means is beyond me. So, am I screwed or what? Help desperatly needed.

  2. #12
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    This is indicating a hardware issue: perhaps RAM; perhaps your hard drive...

    Why were you reinstalling in the first place? Any hardware problems? Or what problems were you having?

    Did you remove all the extraneous hardware from the computer?

    The basic would be CPU; PSU; RAM (1 stick in first slot); Graphics Card (if you have onboard graphics and a card remove the card).

    http://support.dell.com/support/edoc...cs.htm#1119251

  3. #13
    FredSanford is offline Newbie
    I was reinstalling XP(or trying to) because that's the only thing I thought I could do. Mind you, I am NOT technical at all. When you start talking about RAM and all this crap and whatever, I get lost. So what can I do to get the computer working again?

  4. #14
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    What problems were you having with the computer? Was it working OK and suddenly stopped working? Were you not able to boot into XP? What was happening that you thought you had to reinstall XP?

    There might be clues in that info.

    As to the here and now: unless you are comfortable opening the case and removing hardware I would suggest a local repair shop.

    If you want to try and do it yourself there are several of us here that will try and help you thru it but you need to make that first choice.

    If you want to try yourself my first instructions would be on how to open the case and begin removing hardware etc. If this is something that you do not want to bother with then again I would suggest a local shop.

    Hope this helps.

  5. #15
    FredSanford is offline Newbie
    If I take it to a shop and they remove stuff(or if I remove it myself) how will that fix anything?

  6. #16
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    It is a means of troubleshooting. The present behavior is indicating a problem with either RAM (memory modules) or the Hard Drive. It is easiest to test the RAM first. If you have more that one module we would remove the extra and try to install again. The process is piece by piece trying to find the faulting hardware.

    The Dell guide suggested removing all Network Cards and Graphics Cards (if you have onboard graphics) etc.

    Anyway it is a process of trial and error at this point.

    Again the previous history of this machine might shed some light on the search.

  7. #17
    FredSanford is offline Newbie
    Here's some history:
    Purchased in Feburary 2004. Mainly used for computer games for 1 week. Then, internet was put on it(Earthlink, to be exact). Two weeks after internet was put on, the computer suffered from trojan after trojan being detected. After installing some safety stuff, the trojans were gone, BUT the computer itself ran at a much slower speed than before. Went ok until early October of 2005, when for some odd reason, it began to crash and mess up. Reinstalled XP about 8 times from October 05 to January 06. Then, it went out a final time and I cannot reinstall XP or anything.
    Thats about it.

  8. #18
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Here are the basics of what we are talking about:

    Removing the Computer Cover

    http://support.dell.com/support/edoc...op.htm#1138085

    Removing and Installing Parts

    http://support.dell.com/support/edoc...ts.htm#1152058

    Also please read this:

    ESD - What can I do to avoid damage

    If you feel up to doing it yourself we are here to help.

  9. #19
    FredSanford is offline Newbie
    Yeah, I think Ill do it myself. I have the pc with me right now. Can you walk me through, step by step?

  10. #20
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Unfortunately I am about ready to crash. No pun intended.

    I may have another hour tonight then will be back tomorrow evening. There are others that might pick up and help.

    First read the ESD: ESD - What can I do to avoid damage

    Then remove the cover: http://support.dell.com/support/edoc...op.htm#1138085

    Then look inside and tell us what you find.

    Look here: http://support.dell.com/support/edoc...ts.htm#1152058
    under: Memory Installation Guidelines

    How many of those modules do you have?

    Also look at: PCI Cards as well as AGP Card

    Your 4600 has two versions. One requires an AGP card (Graphics/Monitor) and one has this onboard (no AGP card) or perhaps both.

    What we are trying is to remove everything that is not absolutely necessary at this point.

    Remove all PCI cards. Remove all RAM modules except the first one in the first slot.
    If you have an onboard Monitor connection and a AGP card remove the AGP card and plug the monitor into the board.

    At this point try again to startup and reinstall XP. You do not necessarily need to close the computer during this testing process.

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