I found a file in running processes ?l?erv.exe. The first and third characters look like small backward 3's. Does anyone know what that is?

As a first response you might want to post a HijackThis log for review by our Pros in that section:

Please follow the instructions HERE & then post your log in a new thread in the Spyware, Adware, Viruses and HijackThis Logs section.
(Not in this section please).

Please specify what issues you appear to be experiencing along with your log.

Thank you. I will do that.