portable laptop hard drive installation

  1. #11
    neil is offline Junior Member

    Re: portable laptop hard drive installation

    ok when i go to disk management id doesnt show up. and doesn't show up in my computer. i plug in my jump drive no probs shows in my computer and disk management.

  2. #12
    neil is offline Junior Member
    doesn't show under disk management or my computer. but i instal my bjump drive no probs picks up in both

  3. #13
    neil is offline Junior Member
    Hi my pc is usb1 i have portable laptop hard drive which is usb2 which won't work on my pc any ideas.

  4. #14
    neil is offline Junior Member
    i just checked in my manual and it sats that my font usb ports are usb2. strange portable works in back ports but not front. front ports are working on other devices

  5. #15
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Just to verify: you said this device works on other computers?

    Does it have an external power supply?

    If you boot with it connected does the BIOS detect it?

    Drive not found troubleshooting for USB

    Check Power - Confirm the drive has power and that the power LED is glowing on the drive and power converter. If the light is not lit then check that the power switch on the back of the drive is in the on position. Then check that all the connections are tight (power cable to wall, power cable to power supply, power supply to drive). If it still does not light up then temporarily remove any surge protectors and plug the drive into the wall outlet.

    Confirm the USB cable is plugged in to the computer and the drive - The USB port and 1394 port on the hard drive cannot be plugged in at the same time.

    Remove any hubs - Plug the drive directly into the USB port on the computer. Powered USB hubs should work fine, however if another device on the hub is having a problem the hard drive may be disabled.

    Check Device Manger to confirm the USB host controller is properly configured - To open device manager (Window XP / Windows 2000) right click on my computer > choose manage > choose the device manager icon from the tree.

    If the host controller is in ‘other devices’ then additional drivers are required for the host, check with the PCI card vendor or motherboard vendor for the appropriate drivers. USB 2.0 controllers usually require a service pack to operate properly. Windows added support for USB 2.0 in Service pack 2 and Windows 2000 added support USB 2.0 support in service pack 3 and improved the support in service pack 4.

    If the host controller is not seen in device manager then it is probably disabled in the computer BIOS.

    Check Device Manager to confirm the USB hard drive is detected and configured properly - If not, disconnect and reconnect the drive using a different USB port.

    Try another cable and host adapter - If after following the steps above you still have a problem then try another cable and another USB port.

  6. #16
    neil is offline Junior Member
    usb2 on front of pc wont pick up my portable hard drive ,yet rear ones will. The front usb work on othe rdevices HELP

  7. #17
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Just to clarify: This drive in question works OK on the rear ports but not the front?

    Is that the only problem?

    Sorry for my confusion but I thought that you could not get this drive detected at all on this computer.

  8. #18
    neil is offline Junior Member
    OK my rear usb ports pick it up not front usb but other devices are working on the front usb no problems

  9. #19
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Have you tried other hard drives on your front ports?

    The front ports (even if they are USB2.0) are still connected to the motherboard via case wiring whereas the rear ports are direct on the board.

    I would guess that this wiring is not capable of handling an external hard drive although that is just my guess.

    I would just use the rear ports.

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