Hi,
I've reformatted my XP and no longer have sound.
I've downloaded sound drivers: Realtek ALC Series AC'97 Audio Drivers ,
Realtek_ALCXXX_I0003 and still no sound.
Can anyone advise?
Thank You!
...................................
OS Information:
PropertyValue
OS Name Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partitio n1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
PropertyValue
Current Clock Speed 3006
Description x86 Family 15 Model 4 Stepping 1
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) 4 CPU 3.00GHz

Current Clock Speed 3006
Description x86 Family 15 Model 4 Stepping 1
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) 4 CPU 3.00GHz


Memory (RAM):
PropertyValue
Bank Label Bank0/1
Capacity 536870912

Bank Label Bank2/3
Capacity 536870912

Total Memory Deteced in Hardware: ~1024 MB
Memory Reported to Operating System: 990MB

Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model HDS728080PLAT20
Media Type Fixed hard disk media
Size 82343278080 (~77 GB)
Number of Partitions 1

Description Disk drive
Manufacturer (Standard disk drives)
Model Maxtor 6Y250P0
Media Type Fixed hard disk media
Size 250994419200 (~234 GB)
Number of Partitions 2

Description Disk drive
Manufacturer (Standard disk drives)
Model WDC WD80 0BB-22JHA0 USB Device
Media Type Fixed hard disk media
Size 80023749120 (~75 GB)
Number of Partitions 1


Installed Printers:
PropertyValue
Name HP remote printers
Port Name ISHARE
Default False
Driver Name HP remote printers

Name HP Officejet 7300 series fax
Port Name USB001
Default False
Driver Name HP Officejet 7300 series fax

Name HP Officejet 7300 series
Port Name USB001
Default True
Driver Name HP Officejet 7300 series

Name Adobe PDF
Port Name My Documents\*.pdf
Default False
Driver Name Adobe PDF Converter


Motherboard:
PropertyValue
Manufacturer
Model
Name Base Board
Part Number
Product SiS-661
Serial Number
Version


BIOS:
PropertyValue
Manufacturer Phoenix Technologies, LTD
Name Phoenix - AwardBIOS v6.00PG
Release Date 20050218000000.000000+000
Version AWARD - 42302e31


Monitor:
PropertyValue
Description Plug and Play Monitor
Name Plug and Play Monitor
Screen Height 768
Screen Width 1024


Keyboard:
PropertyValue
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


Pointing Device:
PropertyValue
Manufacturer Microsoft
Name PS/2 Compatible Mouse


Sound Card:
PropertyValue
Manufacturer Realtek
Description Realtek AC'97 Audio
Device ID PCI\VEN_1039&DEV_7012&SUBSYS_1B151019&REV_A0\3&61A AA01&0&17


Video Card:
PropertyValue
Adapter Compatibility SiS
Adapter RAM 33554432
Description SiS 650/651/740/661FX/741/760 series
Installed Display Drivers sisgrv.dll
Driver Version 6.14.10.3650
Driver Date 1/4/2005 2:01:48 AM
Video Mode Description 1024 x 768 x 4294967296 colors


DirectX Installation:
PropertyValue
Version 6.03.01.0146


Modem:
PropertyValue

Network Adapters:
PropertyValue
Description SiS 900-Based PCI Fast Ethernet Adapter
Description WAN Miniport (L2TP)
Description WAN Miniport (PPTP)
Description WAN Miniport (PPPOE)
Description Direct Parallel
Description RAS Async Adapter
Description WAN Miniport (IP)
Description WAN (PPP/SLIP) Interface
Description WAN Miniport (ATW)

External Ports:
PropertyValue
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator USB0

Expansion Slots:
PropertyValue
Slot Designation PCI0
Slot Designation PCI1
Slot Designation PCI2
Slot Designation PCI3
Slot Designation AGP
-------------------------------------------------------

What is the exact make and model of the computer?

Did you download the drivers from the manufacturers site?

It's a Fry's Great Quality GQ7000

I downloaded the drivers from: http://drivers.soft32.com

Fry has no drivers for that model but the motherboard manufacturer does:

http://www.fryssupport.net/gqdownloads.cfm

http://www.fryssupport.net/gq7000.cfm

Sound
Driver Name RealTek Codec Sound on board driver

http://www.ecs.com.tw/ECSWeb/Product...ailName=Driver

I would give that a try.

Thank you, I downloaded and installed the sound drivers from:http://www.ecs.com.tw/ECSWeb/Produc...tailName=Driver

Unfortunately there still is no sound.

I have used the XP help for "no sound" and devices are working properly. There seem to be no conflicts as I see no yellow explantion marks.

Thank you
Nancy

On further review from Fry they link all their models to that ECS driver.

Try uninstalling the driver via the Device Manager.

Right click the device then click Properties > Driver > Uninstall

Then reboot the computer and then try to reinstall the driver from ECS.

If that doesn't work check your BIOS settings to verify that the Audio is not disabled.

I uninstalled the driver via device manager, only the realtek AC'97, correct?
Also listed :
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs

I just check the bios and saw nothing pertaining to sound. Where would it be listed?

CMOS
BIOS
CHIPSET
PERIPHERALS
POWERMANAGEMENT
PnP/pci configuration
PC Health

Thank you
Nancy

When I rebooted the computer after uninstalling the realtek driver- I was going to load the driver when this message popped up:

The software you are installing for this hardware
Realtek AC'97 Audio
has not passed Windows Logo testing to varify its compatibility with Windows XP

I clicked no, and then this popped up:
Cannot install this hardware
There was a problem installin this hardware
Multimedia Audio Controller
An erro occured during the installation of the device
No signature was present in the subject

only the realtek AC'97, correct?

Yes

Where would it be listed?

I would guess Peripherals



So the uninstall/reinstall did not work?

Why did you reinstall XP in the first place? Was the Audio OK before this?

Originally Posted by Nancy N

When I rebooted the computer after uninstalling the realtek driver- I was going to load the driver when this message popped up:

The software you are installing for this hardware
Realtek AC'97 Audio
has not passed Windows Logo testing to varify its compatibility with Windows XP

I clicked no, and then this popped up:
Cannot install this hardware
There was a problem installin this hardware
Multimedia Audio Controller
An erro occured during the installation of the device
No signature was present in the subject

You clicked no to stop the install?

If so ignore that message and say yes: install.