Last week my computer crashed, so my dad ended up re-loading XP, and everything was completely wiped out. I started fresh. The only problem is the resolution is suck at 640 x 480, and no sound works. I've checked everything that has to do with the sound; everything is hooked up properly, but it doesn't recognize it. I installed Everest, what should I post?

Originally Posted by whatatrip320

Last week my computer crashed, so my dad ended up re-loading XP, and everything was completely wiped out. I started fresh. The only problem is the resolution is suck at 640 x 480, and no sound works. I've checked everything that has to do with the sound; everything is hooked up properly, but it doesn't recognize it. I installed Everest, what should I post?

Hi,

You probably don't have the drivers installed for the video or sound cards on your computer's mother board. There was probably a driver disk that came with the computer, hopfully you still have this disk. Installing the drivers from that disk will allow windows to use the sound and video settings which your hardware is capabable of. If you can't find that disk, then you will need to find the exact type of video and sound card you have, go to the manufacture website and download the drivers from there.

I have no clue where the driver disk is.. at all.. so could you possibily show me where I could go to download the drivers? I have no clue where to even look for the specific information I'd need from Everest...

What is the make and model of the computer?

If custom built post back this scan so we can ID the motherboard:

http://www.d-a-l.com/hardware-scan.php

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OS Information:
PropertyValue
OS Name Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partitio n1
Service Pack 0.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
PropertyValue
Current Clock Speed 2491
Description x86 Family 15 Model 2 Stepping 9
Manufacturer GenuineIntel
Name Intel(R) Celeron(R) CPU 2.50GHz


Memory (RAM):
PropertyValue
Bank Label DIMM 0
Capacity 268435456

Total Memory Deteced in Hardware: ~256 MB
Memory Reported to Operating System: 254MB

Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model Maxtor 4R060L0
Media Type Fixed hard disk media
Size 61492193280 (~57 GB)
Number of Partitions 1


Installed Printers:
PropertyValue

Motherboard:
PropertyValue
Manufacturer TriGem Computer, Inc.
Model
Name Base Board
Part Number
Product Imperial
Serial Number xxxxxxxxxxxx
Version 1.02


BIOS:
PropertyValue
Manufacturer Phoenix
Name Revision 0.90
Release Date 20031002******.******+***
Version PTLTD - 6040000


Monitor:
PropertyValue

Keyboard:
PropertyValue
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


Pointing Device:
PropertyValue
Manufacturer Microsoft
Name HID-compliant mouse

Manufacturer Microsoft
Name PS/2 Compatible Mouse


Sound Card:
PropertyValue

Video Card:
PropertyValue

DirectX Installation:
PropertyValue
Version 6.03.01.0146


Modem:
PropertyValue
Model Generic SoftK56
Name Generic SoftK56


Network Adapters:
PropertyValue
Description Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
Description 1394 Net Adapter
Description RAS Async Adapter
Description Packet Scheduler Miniport
Description WAN Miniport (L2TP)
Description WAN Miniport (PPTP)
Description WAN Miniport (PPPOE)
Description Direct Parallel
Description WAN Miniport (IP)
Description WAN (PPP/SLIP) Interface
Description Packet Scheduler Miniport
Description WAN Miniport (ATW)

External Ports:
PropertyValue
External Reference Designator COM 1
External Reference Designator Parallel
External Reference Designator Keyboard
External Reference Designator PS/2 Mouse

Expansion Slots:
PropertyValue
Slot Designation PCI Slot #1 - J6B3
Slot Designation PCI Slot #2 - J6B2
Slot Designation PCI Slot #3 - J7B1
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Do you know the model of this TriGem computer?

At the moment the web site is not working

http://www.trigem.com/

Also you want to go to Windows Update and get SP2 ASAP.

I believe the model is EMACHINES T2596, and I'm installing SP2 as we speak.

These should be the drivers:

http://www.emachines.com/support/pro...es&model=T2596

Thanks so much, would I only need to download the video and audio drivers then?

Yes.

One at a time. I would reboot in between and make sure every thing is OK between.

Also turn off any anti virus during install. After download go off line to install.