Hi: In trying to activate the speech capability in Word, I uninstalled the sound at the recommendation of the help directions. Now, not too surprisingly, I have no sound and not a clue how to restore it. The computer is custom built and I suspect the install disk is in Chicago at my son's house. I'm in Mexico. Shuttle website is not for end users, I could not determine how to download anything helpful from there. Here is the results of the hardware scan. What's shown under Soundcard is what I ran an install on this morning, selecting from the list provided. But it says it cannot open (or run, I can't recall which). HELP!
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OS Information:
PropertyValue
OS Name Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partitio n1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
PropertyValue
Current Clock Speed 2399
Description x86 Family 15 Model 2 Stepping 7
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) 4 CPU 2.40GHz


Memory (RAM):
PropertyValue
Bank Label Bank0/1
Capacity 536870912

Total Memory Deteced in Hardware: ~512 MB
Memory Reported to Operating System: 479MB

Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model Maxtor 6E040L0
Media Type Fixed hard disk media
Size 41109949440 (~38 GB)
Number of Partitions 1


Installed Printers:
PropertyValue
Name hp deskjet 3500 series
Port Name USB001
Default True
Driver Name hp deskjet 3500 series


Motherboard:
PropertyValue
Manufacturer Shuttle Inc
Model
Name Base Board
Part Number
Product FS56
Serial Number
Version


BIOS:
PropertyValue
Manufacturer Phoenix Technologies, LTD
Name Phoenix - AwardBIOS v6.00PG
Release Date 20031217000000.000000+000
Version XPC - 42302e31


Monitor:
PropertyValue
Description Plug and Play Monitor
Name Plug and Play Monitor
Screen Height 768
Screen Width 1024


Keyboard:
PropertyValue
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


Pointing Device:
PropertyValue
Manufacturer Microsoft
Name Microsoft USB Wheel Mouse Optical


Sound Card:
PropertyValue
Manufacturer Silicon Integrated Systems Corp.
Description SiS 7018 Audio Driver
Device ID PCI\VEN_1039&DEV_7012&SUBSYS_C0A21297&REV_A0\3&61A AA01&0&17


Video Card:
PropertyValue
Adapter Compatibility SiS
Adapter RAM 33554432
Description SiS 661FX_760_741_M661FX_M760_M741
Installed Display Drivers sisgrv.dll
Driver Version 6.14.10.3530
Driver Date 10/1/2003 6:53:00 PM
Video Mode Description 1024 x 768 x 4294967296 colors


DirectX Installation:
PropertyValue
Version 6.03.01.0148


Modem:
PropertyValue

Network Adapters:
PropertyValue
Description Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
Description 1394 Net Adapter
Description RAS Async Adapter
Description Packet Scheduler Miniport
Description WAN Miniport (L2TP)
Description WAN Miniport (PPTP)
Description WAN Miniport (PPPOE)
Description Direct Parallel
Description WAN Miniport (IP)
Description Packet Scheduler Miniport

External Ports:
PropertyValue
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator USB0

Expansion Slots:
PropertyValue
Slot Designation PCI0
Slot Designation PCI1
Slot Designation PCI2
Slot Designation PCI3
Slot Designation AGP
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Hi, welcome to DAL,
try this link:
http://driver2.sis.com/audio/7018/7018_114.zip

download the .zip file and extract it to a different folder, then run the .exe file

Originally Posted by madmikejt12

Hi, welcome to DAL,
try this link:
http://driver2.sis.com/audio/7018/7018_114.zip

download the .zip file and extract it to a different folder, then run the .exe file

Hi, Thanx for the quick reply.

I have downloaded and extracted as you suggest. The WINXP folder does not contain an executable file, except the uninstall. The DOS and WIN95_98 do. There are also folders for NT, WIN2000, WINME, AUDIRACK, and WIN98SE. WINXP contains the security catalog, Setup information, system file and the uninstall app. Suggestions?

hang on, ill download the file now and ave a look.

use this link: http://210.64.125.252/audio/7018/7018_119.zip
when the file is downloaded, open the folder and click "SETUP" then follow the installation guide

hope this helps,
Mike

Hi Mike: I got that file downloaded, extracted and ran setup ok. Restarted, got message there was new hardware. Had to select hardware from list (I selected SiS 7018 Audio Driver.) Windows warned me not to, I did anyway. Went through that entire install procedure. At the end I got the message "this hardware will not start. Code 10." That's the same message I got when I downloaded the driver from the list this AM. Guess that didn't work. Maybe it isn't the right info since I was just guessing this AM. Do I need to buy something from someone to make this work, or look in the back of my computer to ID the sound card? I think the hardware scan only showed the SIS 7018 because I'd tried to install it this AM. What do you think?

i would have thaught re-installing the driver would have worked.

click start> run and type in 'dxdiag' (without the quotes)

go to sound 1 and click test direct sound (make sure your speakers are on)

also, go to the music tab and copy what it says next to 'general MIDI DLS Collection'


Mike

The sound tab has no info, only the message "no sound card was found. If one was expected, install driver.....etc."

The info on the Music tab is C:\WINDOWS\SYSTEM32\drivers\GM.DLS (Version 1.00.0016.0002)

By the way, both times that I attempted to install the driver, when it failed, Windows suggested I use the troubleshoot button. Both times I tried with zero results - troubleshooter did not open.

Linda

Hi Mike: Good news! I finally determined for sure that the needed driver is Realtek. The driver downloaded and installed without any problem, and now I have sound again!!!
I want to thank you so much for your efforts, and I know had the SIS 7018 BEEN the right driver, things would have worked. Thanks for taking your time to try to help me.
Linda

Hi Linda,
Thanks for letting me know
Glad its all working,
Mike