Hello,

I have looked all over the net to try and fix this problem myself but i'm still havig a problem and this forum seems the most welcoming so I thought i'd finally try here for help.

Between every 3-6 hours my pc restarts and it's getting more frequent. This has been going on for about a week now. Everything was running smoothly until then. The only things I can think of which I done was removed 6/7 "Non plug and play devices" which the games company Starforce had unknowingly to me installed on my pc. I thought this was the cause of my dvd-rw not responding when I put in a dvd disc.

I have not installed any new hardware. As I said my cd/dvd-rw won't respond to dvds but it does respond to cds, that was the only problem I had with my pc and that has not been working for months before any of this occured.

I have run Ad-Aware, Spybot and AVG all in safe mode. I always keep these progs up to date. I also ran Windows update. Under device manager all my devices are in correct working order no exclamation marks (even with my dvd-rw?).

When I disabled "Automatic restart" under Start up and recovery, on my last crash I got the following message.

A problem has been detected and windows has been shut down to prevent damage to your computer.

DRIVER_IRQ4_NOT_LESS_OR_EQUAL

Technical info *** STOP: 0x000000D1 (0xFF98B000, 0x00000002, 0x00000000, 0xF54B5F2D)

* alcan5wn.sys- Address F54B5F2d base at F54AF000, Datestamp 3bbac7e1

I can post some of the errors i'm getting from the Event Viewer if that will help?

I appreciate any help i'm at my wits end.

This is my hardware info:

-------------------------------------------------------

OS Information:
PropertyValue
OS Name Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
PropertyValue
Current Clock Speed 2790
Description x86 Family 15 Model 2 Stepping 9
Manufacturer GenuineIntel
Name Intel(R) Celeron(R) CPU 2.80GHz


Memory (RAM):
PropertyValue
Bank Label DIMM 0
Capacity 536870912

Bank Label DIMM 1
Capacity 536870912

Total Memory Deteced in Hardware: ~1024 MB
Memory Reported to Operating System: 1023MB

Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model Maxtor 6B200P0
Media Type Fixed hard disk media
Size 203921141760 (~190 GB)
Number of Partitions 1

Description Disk drive
Manufacturer (Standard disk drives)
Model WDC WD800EB-00DJF0
Media Type Fixed hard disk media
Size 80023749120 (~75 GB)
Number of Partitions 1


Installed Printers:
PropertyValue
Name EPSON Stylus CX3200
Port Name USB001
Default True
Driver Name EPSON Stylus CX3200


Motherboard:
PropertyValue
Manufacturer TriGem Computer, Inc.
Model
Name Base Board
Part Number
Product Imperial
Serial Number xxxxxxxxxxxx
Version 1.06


BIOS:
PropertyValue
Manufacturer Phoenix
Name Revision 1.04
Release Date 20031007000000.000000+000
Version PTLTD - 6040000


Monitor:
PropertyValue
Description Plug and Play Monitor
Name Plug and Play Monitor
Screen Height 768
Screen Width 1024

Description Default Monitor
Name Default Monitor
Screen Height
Screen Width


Keyboard:
PropertyValue
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


Pointing Device:
PropertyValue
Manufacturer Microsoft
Name PS/2 Compatible Mouse


Sound Card:
PropertyValue
Manufacturer Realtek
Description Realtek AC'97 Audio
Device ID PCI\VEN_8086&DEV_24C5&SUBSYS_318A109F&REV_02\3&61A AA01&0&FD


Video Card:
PropertyValue
Adapter Compatibility ATI Technologies Inc.
Adapter RAM 134217728
Description FIC RADEON 9200 SERIES
Installed Display Drivers ati2dvag.dll
Driver Version 6.14.10.6512
Driver Date 20/01/2005 03:25:37
Video Mode Description 1024 x 768 x 4294967296 colors

Adapter Compatibility ATI Technologies Inc.
Adapter RAM 134217728
Description RADEON 9200 SERIES - Secondary
Installed Display Drivers ati2dvag.dll
Driver Version 6.14.10.6512
Driver Date 20/01/2005 03:25:37
Video Mode Description


DirectX Installation:
PropertyValue
Version 6.03.01.0148


Modem:
PropertyValue
Model Conexant SoftK56 Modem(M)
Name Conexant SoftK56 Modem(M)


Network Adapters:
PropertyValue
Description 3Com 3C910 Integrated Fast Ethernet Controller (3CSOHO100B-TX Compatible) - Packet Scheduler Miniport
Description RAS Async Adapter
Description Packet Scheduler Miniport
Description WAN Miniport (L2TP)
Description WAN Miniport (PPTP)
Description WAN Miniport (PPPOE)
Description Direct Parallel
Description WAN Miniport (IP)
Description WAN (PPP/SLIP) Interface
Description Packet Scheduler Miniport
Description Alcatel SpeedTouch USB ADSL PPP

External Ports:
PropertyValue
External Reference Designator COM 1
External Reference Designator Parallel
External Reference Designator Keyboard
External Reference Designator PS/2 Mouse

Expansion Slots:
PropertyValue
Slot Designation PCI Slot #1 - J6B3
Slot Designation PCI Slot #2 - J6B2
Slot Designation PCI Slot #3 - J7B1
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Welcome to D-A-L

XP does not have inbuilt support for DVD. You need third party software to play or burn DVD's.

That being said that crash was triggered by an Alcatel driver. Is this error always the same?

I see this in you scan: Alcatel SpeedTouch USB ADSL PPP but I also see a Conexant SoftK56 Modem

What is your connection device? Modem?

You might try a System Restore back to last week when things were OK (besides the DVD).

If it doesn't help you can always undo it.

start > All Programs > Accessories > System Tools > System Restore

Hiya!

Oh my! I'm using the Alcatel SpeedTouch USB ADSL modem and having said that I was just using DriverGuide Toolkit and under the Alcatel modem in big red letters it said the following. "WARNING: Driver cannot be saved. The INF file cannot be located: oem5.inf

I'm not sure if i'm getting different error messages when my pc crashes. I'll do as you suggested and then wait to see if it happens again.

As for the DVD well i'll buy a new one sooner or later as it was only 8x with no dual disc support thingy!

Thanks for the speedy response hopefully all will be resolved.

The DVD just needs software ... it is probably a fine drive.

Are you using more that one modem? Or just the Alcatel?

Let us know if the System Restore works. If not we will take it from there. If it continues to crash please note the details as you did so well originally. That is the info we need.

It's me!

Just like to say my pc has not crashed since I took your advice. I actually had to re-install the modem, but once you let me know why my pc was crashing I knew what to do. I'm thanking the heavens it wasn't a serious problem as I was on the verge of re-installing windows xp.

Thanks for your help jephree and i'm spreading the word about this user friendly site.

Thanks for the update and the thanks!

We are here to help!

Let us know if we can help further in the future!




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