i had musicmatch jukebox installed on my laptop then i got tired of it,i went into add/remove programs to uninstall it but when i got there i saw there were two entries as to say that the software was installed twice which i never did.i was able to delete the second instance of the software but the first instance of the program refuses to be deleted i have tried almost everything in my knoweldge to uninstall it but it tells me :

"setup.exe has encountered a problem and needs to close"

this is beginning to get me frustrated now.i humbly ask for anyones assitance,thank you so much.

Hi my music match is acting slow and would take a while to load up and evry time i am logged in online it says the interent on music match isnt connected so any help would be much apprectiated.. as for you jahwarrrior youve tryed going to add/remove and deleted right? after that check your recycle bin and delete it in there as well. If anyone can aslo help jahwarrior as the same as me im sure we both would feel better about music match

try un-installing in safemode, press F8 (on most computers) repeatedly when you turn on your pc untill the black screen comes up with several options, navigate to safemode and press enter.

Hope this helps,
Mike

Uninstall Programs Manually

Just because Windows XP has the Add/Remove Programs feature it doesn't mean your application will appear in the list. Furthermore, even if it does appear, it's no guarantee that the uninstall feature will work. When you run across one of these situations the items listed below will help in getting rid of the application. Be aware that these steps may not remove everything associated with the application and can impact other applications on the computer. Have a backup or restore point and use caution.

*

Find the directory for the application and delete all the files in the directory. Delete the directory.
*

Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE and find the folder for the application. Delete the folder.
*

Open regedit and navigate to HKEY_CURRENT_USER\SOFTWARE and find the folder for the application. Delete the folder.
*

To remove the application entry from Add/Remove Programs (if present) open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall and find the folder for the application. Delete the folder.
*

Some applications have Services attached to them. If this is the case, navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es, locate and delete the service.
*

In Windows Explorer, navigate to the individual user settings and delete program references. Common places to check would be:

C:\Documents and Settings\All Users\Start Menu\Programs and delete relevant entries.
C:\Documents and Settings\All Users\Start Menu\Programs\Startup and delete relevant entries.
C:\Documents and Settings\%YourUserID%\Start Menu\Programs and delete relevant entries.
[Do this for each User ID listed]
C:\Documents and Settings\%YourUserID%\Start Menu\Programs\Startup and delete relevant entries.
[Do this for each User ID listed]

If no entries were found in the previous step and the application launches automatically, navigate to
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
and delete the entry.

Also a Registry Clean often helps:

RegSeeker

thank you guys so very much it did work god bless you all.

Thanks for the update and the thanks!

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