We just purchased new Dell Computers to run Quickbooks point of sale for our retail location. We also purchased from Intel Quickbooks software and all of the hardware that goes with the point of sale. This inlcudes a cash drawer, pole display, scanner,reciept printer, credit card reader, and pin pad. Since installing all of these we frequently get the blue screen with the following error IRQL not less or equal error. When I check the event log on both machines it has a w32time error message. This error is on both machines every time the blue screen comes up. Can anyone help? I have spent a lot of time on the phone with quickbooks troubleshooting and with dell but with little success.

Just to clarify: you have two networked computers both blue screening with the same error messages?

What are the details of the error? 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

http://aumha.org/win5/kbestop.htm

These screens will usually point out the culprit driver or action.

Also view your Error Log via:
[1] Start Menu
[2] Help and Support
[3] Pick a Task
[4] Tools
[5] Advanced System Information
[6] View the Error Log

Also as to your Time error:

1/ Click the Start button

2/ From the Start menu select All Programs>Accessories>Command Prompt

3/ in the Command Prompt window type: 'net stop w32time' (without the quotes) and press Enter

4/ Next type: 'w32tm /unregister' (without the quotes) and hit Enter again

5/ Now type: 'w32tm /register' (without the quotes) and again hit Enter

6/ Now type: 'net start w32time' (without the quotes) and hit Enter again.

7/ Finally close the Command prompt window

This will reset the w32time service.

If the 0x0000000A: IRQL_NOT_LESS_OR_EQUAL as well as the w32time recur that may point to some network IRQ conflict:

http://kadaitcha.cx/irq_conflicts.html

The full detailed errors and their differences across machines may help further the search.

Hi we are a retail store with two new dell computers networked together as client stations with a third sanyo computer in the back acting as the main server for the quickbooks pos program. The two dells are the computers who are getting the same blue screen with the error message irql and the w32 time error. When they do it again today I will write down all of the error message to get back with you about it.

Originally Posted by jephree

Just to clarify: you have two networked computers both blue screening with the same error messages?

What are the details of the error? 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

http://aumha.org/win5/kbestop.htm

These screens will usually point out the culprit driver or action.

Also view your Error Log via:
[1] Start Menu
[2] Help and Support
[3] Pick a Task
[4] Tools
[5] Advanced System Information
[6] View the Error Log

Also as to your Time error:

1/ Click the Start button

2/ From the Start menu select All Programs>Accessories>Command Prompt

3/ in the Command Prompt window type: 'net stop w32time' (without the quotes) and press Enter

4/ Next type: 'w32tm /unregister' (without the quotes) and hit Enter again

5/ Now type: 'w32tm /register' (without the quotes) and again hit Enter

6/ Now type: 'net start w32time' (without the quotes) and hit Enter again.

7/ Finally close the Command prompt window

This will reset the w32time service.

If the 0x0000000A: IRQL_NOT_LESS_OR_EQUAL as well as the w32time recur that may point to some network IRQ conflict:

http://kadaitcha.cx/irq_conflicts.html

The full detailed errors and their differences across machines may help further the search.