mouse problem
-
mouse problem
I was called to help with a pc problem which consisted of no mouse being present when windows XP booted up. The pointer is shown in the middle of the screen but no operation is present.
My friend bought a Labtec ps2/usb mouse from Argos. I have tried this in the ps2 and usb ports and there's nothing detected. Other usb devices are detected (ie Epson printer). Plugging in the mouse after boot results in no detection by plug n play.
(Sometimes, and I mean only sometimes, the device is recognised as usb device followed by a "not working" error messasge (if plugged into the usb port))
Judging by other programs/hardware and general upkeep of the system, the pc seems to have been badly maintained as old defunct printers, a previous failed install of a wireless optical mouse/keyboard set, etc were present.
Device manager does not show any mouse entries or any conflicts present.
I have tried alternative mice to no avail - both ps2 and usb.
I have manged to uninstall the previous optical keyboard/mouse software and the additional printers but it is difficult to do much else without the mouse present!
I have searched the Microsoft knowledge Base and found http://support.microsoft.com/default...b;en-us;142405 which may be the answer.
Before I travel back to try out the registry changes suggested by the topic, are there any other changes or advice from readers that I should try also/first?
-
There is no problem with the keyboard? The registry edits are worth trying although that page applies to circa '98. I cannot find any of those keys in my XP Pro.
Is this a new problem? Were things working OK previously? Any new hardware and or software?
Is reinstalling XP an option?
-
I think a reinstall is in order. The registry is a mess with lots of old entries still there because of bad housekeeping.
Will the repair option suffice, as a first remedial option, or should I go for the full installation?
-
