hi

i have a problem with a laptop it keeps restarting at the windows splash screen stage i get a error message wich says under the heading lsass.exesomething about updating a password being incorrect then restarts i dont get to the desktop at all or safe mode

i just tied the last known good configuration and i get

the following file is missing or corrupt
\windows\system32\config\system i have tried to repair it using the original set up disk to no avail

its an iqon

any ideas anyone

this is the error message

lsass.exe
when trying to update a password this return status indicates that the value provided as the current password is incorrect

It may be the sasser worm.

I think you need to follow instruction in the spyware thread and post a hijack log

Originally Posted by brain_damage

It may be the sasser worm.

I think you need to follow instruction in the spyware thread and post a hijack log

hi
i cant access my computer to do a hijack this log i cant get past the windows xp splash screen it just keeps rebooting no 60 second warning just this message

sass.exe-system error
when trying to update a password this return status indicates that the value provided as the current password is incorrect

have you tried safe mode? you can then access hijack this to post a log..... if you have an xp disk you could consider a repair install

Whether virus related or not it appears the only solution is a repair install:

http://groups.google.com/groups?q=ls...=10&hl=en&lr=&

From this iQon site there are instructions to repair XP. Follow this path:

http://www.iqonsupport.ie/

Technical Support | Software | How to reload Windows XP | Non-Destructive System Recovery

Originally Posted by madmikejt12

have you tried safe mode? you can then access hijack this to post a log..... if you have an xp disk you could consider a repair install

cant get to safe mode i cant get past the windows xp splash screen

Originally Posted by jephree

Whether virus related or not it appears the only solution is a repair install:

http://groups.google.com/groups?q=ls...=10&hl=en&lr=&

From this iQon site there are instructions to repair XP. Follow this path:

http://www.iqonsupport.ie/

Technical Support | Software | How to reload Windows XP | Non-Destructive System Recovery

Hi jephree
i have tried the solution on the iqon site to no avail (i am still waiting for a reply since friday)

not much help from the other link you gave me except that "a repair install can only be done with a Windows XP
CD, NOT a "System Restore CD," which most PC makers send out with new
systems. " which is worrying me because there is no xp disk just the built in system restore which does not solve the problem


thanks for everyones response will let you know the outcome.

The only other thought I have is to try to run the Recovery Console via the 6 floppy boot disks.

I am not sure how this will work going thru the iQon setup but here are the details:

If you cannot boot into Windows I would suggest first trying the Recovery Console:
http://support.microsoft.com/default...b;EN-US;307654

How to obtain Windows XP Setup boot disks
http://support.microsoft.com/?kbid=310994

To try to fix the boot:

Assuming that your XP is on C: then:

Type:

FIXMBR C:

then enter. After that completes type:

FIXBOOT C:

then enter. After that completes type:

BOOTCFG /rebuild

then enter. After that completes type:

EXIT

then reboot.

If in the process you are asked to run chkdsk say YES.

Also after the BOOTCFG /rebuild you will be prompted to:

C:\Windows
1. Add installation to boot list? (Yes/No/All):
2. Enter Load Identifier: (Custom description for an operating system loading from the Boot menu)
3. Enter Operating System Load Options: (that is: /fastdetect)

Reply:
1. Yes
2. XP
3. /fastdetect

hi jephree

did as you suggested
it gave me another boot up option XP but i still get the same error message

sass.exe
when trying to update a password this return status indicates that the value provided as the current password is incorrect

i am tempted to reformat and fresh install a brand new xp on it, but i think i might wait to hear back from iqon

Just another search angle for what it's worth:

http://www.google.com/search?hl=en&l...d+is+incorrect