Major Blue-Screen Problem

  1. #1
    MasterRDna is offline Newbie

    Major Blue-Screen Problem

    Here's the error I'm getting:

    IRQL_NOT_LESS_OR_EQUAL
    0x0000000A (0x00000004, 0x00000002, 0x00000000, 0x804E6617)


  2. #2
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Here is a good place to start:

    http://support.microsoft.com/?kbid=314063

    If these ideas do not work please describe in detail what is happening; when it is happening; what you are doing; etc.

    Also:
    Go to start | search (type in) .dmp
    Note the location of your latest .dmp file.

    Then:

    1) Download and install the
    Debugging Tools from Microsoft
    2) Download and install this
    debugwiz
    3) Open the Wiz & Browse to, or paste in the path to, your latest .dmp file.
    4) After the Wiz creates a Text document attach it back to this thread.

  3. #3
    MasterRDna is offline Newbie
    Well, it usually only seems to happen when I try and close MSN Messenger window.
    Attached Files

  4. #4
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Not getting too far with your log. Apparently a driver crashing the page file memory.

    If you want to try to locate the driver you can follow the following:

    Pstat can tell you what driver is loaded at what address. Install the Windows Support Tools from XP's CD. They left it out of the help file.
    Just type pstat in a command prompt. The bottom section will list drivers and their memory address. Match your param 4 on this list. Param 1 is memory it tried to read, param 2 is the IRQL, and for param 3 0 means read and 1 write.

    To install Windows Support Tools

    You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

    1.
    Insert the Windows CD into your CD-ROM drive.

    2.
    Click No if you are prompted to reinstall Windows.

    3.
    When the Welcome screen appears, click Browse this CD.

    4.
    Go to the \Support\Tools folder.

    For complete Setup information, refer to the Sreadme.doc file available in this folder.

    5.
    Double-click Setup.exe.

    6.
    Follow the instructions that appear on your screen.


    Warning

    • Certain Support Tools, if used improperly, might cause your computer to stop functioning. It is recommended that only experienced users install and use Support Tools.


    Note

    • The Support Tools and the Support Tools Help are in English only.

    • The Setup program installs all the Support Tools files on your hard disk and requires a maximum of 14 megabytes (MB) of free space.

    • Setup creates a Windows Support Tools folder within the Programs folder on the Start menu. For information about individual tools, click Tools Help. Tools with Windows interfaces can be selected from the Tools menu.
    This happens when you close MSN Messenger window or the program?
    There appears to be graphics lines in your log but they just might be the result of the system shutting down rather than the cause.
    Do you have the latest version of MSN Messenger? Do you have your latest graphics drivers? How much RAM do you have?

  5. #5
    MasterRDna is offline Newbie
    I have 512 MB of RAM.
    I have the latest version of MSN Messenger [7.5].
    The MSN Messenger Window; that's when it happens.

  6. #6
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    I see this post which may help:

    Did your son recently upgrade from 7.0 to 7.5? Can you get a copy of the
    connection log?

    You can do this with the following:

    Before signing in, goto Tools->Options->Connection->Connection
    Settings->Advanced Settings->Connection Logging

    Check the box and then sign in.

    After Messenger crashes, collect the connection log in your My Documents\My
    Received Files folder.

  7. #7
    MasterRDna is offline Newbie
    All right. I'll do that, but I'm gong to wait on that since when messenger crashes the blue screen will come up.

  8. #8
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    If this happens every time & the dump data matches it should hopefully be easy to trace that driver with pstat.

  9. #9
    MasterRDna is offline Newbie
    Quote Originally Posted by jephree
    If this happens every time & the dump data matches it should hopefully be easy to trace that driver with pstat.
    Should I post the connection log?
    Last edited by MasterRDna; 30-12-2005 at 04:42 PM.

  10. #10
    MasterRDna is offline Newbie
    Okay, MSN is not making a connection log for some reason, even though I have the option on now.

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