I am having a problem with xp and the contiuous rebooting cycle that everyone seems to be getting. I saw a similiar post from another user that describes my problem to the T. Here is that user's post and a reply from you guys.:


24-08-2005, 09:15 AM
I'm not very computer savvy so I'll probably explain this like a moron, but here goes...I had just finished installing some windows updates on the website like I have been instructed to do from our IS guys. Incidentally I had also installed a new program, but since this didn't happened to any of the others in the office I don't think this had anything to do with it. Anyway, when I restarted my computer after the update install it would get to the Windows screen and then just shut down and start to reboot again. I tried going into safe mode and debugging but the same thing happened, rebooting over and over in a non-stop cycle. I would have gotten our computer tech to help but he's out of town until next week and I'm having to borrow a co-works computer. Can you help me? If so please keep in mind I'm a self-proclaimed computer idiot so I need everything in basic terms. THANKS!!!!!

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jephree : 24-08-2005, 06:08 PM
What is the Operating System?

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andria : 25-08-2005, 06:20 AM
Windows 2000 Professional...is that what you mean?

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jephree : 25-08-2005, 05:40 PM
Try this:

http://securityresponse.symantec.com...oval.tool.html

If that doesn't solve the issue try this:

Go to start | search (type in) .dmp
Note the location of your latest .dmp file.

Then:

1) Download and install the
Debugging Tools from Microsoft (http://www.microsoft.com/whdc/devtoo...nstallx86.mspx)
2) Download and install this
debugwiz (http://www.d-a-l.com/help/attachment...tachmentid=127)
3) Open the Wiz & Browse to, or paste in the path to, your latest .dmp file.
4) After the Wiz creates a Text document attach it back to this thread.

you may be better posting a log in the hijack thread

Please follow the instructions HERE & then post your log in a new thread in the Spyware, Adware, Viruses and HijackThis Logs section.
(Not in this section please).