Computer keeps shutting down, all of a sudden

  1. #1
    dejikha is offline Newbie

    Computer keeps shutting down, all of a sudden

    Hello, I have done just what this user did, following instructions for these four previously suggested steps:

    1) Download and install the
    Debugging Tools from Microsoft
    2) Download and install this
    debugwiz
    3) Open the Wiz & Browse to, or paste in the path to, your latest .dmp file.
    4) After the Wiz creates a Text document attach it back to this thread.

    I did not install additional RAM, but I did notice that since I got the new cable internet I've been having problems. Could someone please review the attached debuglog?

    __________________________________________________ _____________

    Opened log file 'c:\debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.5.0003.7
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [G:\WINDOWS\Minidump\Mini091005-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: G:\WINDOWS;G:\WINDOWS\system32;G:\WINDOWS\system32 \drivers
    Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp_sp2_gdr.050301-1519
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
    Debug session time: Fri Sep 9 23:08:05.007 2005 (GMT-5)
    System Uptime: 0 days 1:02:26.212
    Loading Kernel Symbols
    .................................................. .................................................. ...................
    Loading unloaded module list
    .........
    Loading User Symbols
    ************************************************** *****************************
    * *
    * Bugcheck Analysis *
    * *
    ************************************************** *****************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000000A, {f8969c2b, 2, 1, 804eb972}

    Probably caused by : hardware ( nt!KeAttachProcess+32 )

    Followup: MachineOwner
    ---------

    kd> !analyze -v;r;kv;lmtn;.logclose;q
    ************************************************** *****************************
    * *
    * Bugcheck Analysis *
    * *
    ************************************************** *****************************

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: f8969c2b, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000001, value 0 = read operation, 1 = write operation
    Arg4: 804eb972, address which referenced memory

    Debugging Details:
    ------------------


    WRITE_ADDRESS: f8969c2b

    CURRENT_IRQL: 2

    FAULTING_IP:
    nt!KeAttachProcess+32
    804eb972 088d864c0100 or [ebp+0x14c86],cl

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0xA

    MISALIGNED_IP:
    nt!KeAttachProcess+32
    804eb972 088d864c0100 or [ebp+0x14c86],cl

    LAST_CONTROL_TRANSFER: from 0b804dc3 to 804eb972

    STACK_TEXT:
    f8954fa5 0b804dc3 08b8eab9 00000000 0bffdff0 nt!KeAttachProcess+0x32
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    f8954fad 00000000 0bffdff0 08b8eab9 c0000000 0xb804dc3


    FOLLOWUP_IP:
    nt!KeAttachProcess+32
    804eb972 088d864c0100 or [ebp+0x14c86],cl

    SYMBOL_STACK_INDEX: 0

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: nt!KeAttachProcess+32

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    STACK_COMMAND: kb

    MODULE_NAME: hardware

    FAILURE_BUCKET_ID: IP_MISALIGNED

    BUCKET_ID: IP_MISALIGNED

    Followup: MachineOwner
    ---------

    eax=f8954fc0 ebx=f8954eb0 ecx=f8954fc0 edx=81e62508 esi=821ff580 edi=00000000
    eip=804eb972 esp=f8954ea0 ebp=f8954fa5 iopl=0 nv up ei ng nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010286
    nt!KeAttachProcess+0x32:
    804eb972 088d864c0100 or [ebp+0x14c86],cl ss:0010:f8969c2b=??
    ChildEBP RetAddr Args to Child
    f8954fa5 0b804dc3 08b8eab9 00000000 0bffdff0 nt!KeAttachProcess+0x32 (FPO: [Non-Fpo])
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    f8954fad 00000000 0bffdff0 08b8eab9 c0000000 0xb804dc3
    start end module name
    804d7000 806eb100 nt ntoskrnl.exe Tue Mar 01 19:59:37 2005 (42250FF9)
    806ec000 8070c380 hal halaacpi.dll Wed Aug 04 00:59:05 2004 (41107B29)
    ba471000 ba494000 Fastfat Fastfat.SYS Wed Aug 04 01:14:15 2004 (41107EB7)
    ba494000 ba4bdf00 kmixer kmixer.sys Wed Aug 04 01:07:46 2004 (41107D32)
    ba806000 ba846100 HTTP HTTP.sys Fri Oct 08 18:48:20 2004 (41672744)
    bab1c000 bab30400 wdmaud wdmaud.sys Wed Aug 04 01:15:03 2004 (41107EE7)
    bac21000 bac35440 naiavf5x naiavf5x.sys Mon Aug 04 20:08:00 2003 (3F2F0370)
    bf800000 bf9c0500 win32k win32k.sys Tue Mar 01 20:06:42 2005 (422511A2)
    bf9c1000 bf9d2580 dxg dxg.sys Wed Aug 04 01:00:51 2004 (41107B93)
    bf9d3000 bfa0df80 ati2dvag ati2dvag.dll Sat Oct 12 21:14:44 2002 (3DA8D714)
    bfa0e000 bfaac540 ati3duag ati3duag.dll Sat Oct 12 21:03:10 2002 (3DA8D45E)
    bffa0000 bffe5c00 ATMFD ATMFD.DLL Wed Aug 04 0256 2004 (411096C8)
    eb90c000 eb90ebc0 CDAC15BA CDAC15BA.SYS Mon Jul 01 03:46:43 2002 (3D2016F3)
    eb964000 eb967280 ndisuio ndisuio.sys Wed Aug 04 01:03:10 2004 (41107C1E)
    eb9ac000 eb9bc280 Udfs Udfs.SYS Wed Aug 04 01:00:27 2004 (41107B7B)
    eb9bd000 eba2a880 BsUDF BsUDF.SYS Fri Sep 13 00:35:40 2002 (3D81792C)
    ebb43000 ebb5a480 dump_atapi dump_atapi.sys Wed Aug 04 00:59:41 2004 (41107B4D)
    ebbd4000 ebc25300 srv srv.sys Mon May 09 19:17:49 2005 (427FFDAD)
    ebd3e000 ebd6a400 mrxdav mrxdav.sys Wed Aug 04 01:00:49 2004 (41107B91)
    ebe3f000 ebe52520 efsd efsd.sys Sun Mar 30 10:25:27 2003 (3E870C67)
    ebe7b000 ebe9bf00 ipnat ipnat.sys Wed Sep 29 17:28:36 2004 (415B3714)
    ebe9c000 ebf0a400 mrxsmb mrxsmb.sys Tue Jan 18 23:26:50 2005 (41EDE18A)
    ebf0b000 ebf35a00 rdbss rdbss.sys Wed Oct 27 20:13:57 2004 (418047D5)
    ebf36000 ebf57d00 afd afd.sys Wed Aug 04 01:14:13 2004 (41107EB5)
    ebf58000 ebf7fc00 netbt netbt.sys Wed Aug 04 01:14:36 2004 (41107ECC)
    ebf80000 ebfd7d80 tcpip tcpip.sys Wed May 25 14:04:00 2005 (4294CC20)
    ebfd8000 ebfea400 ipsec ipsec.sys Wed Aug 04 01:14:27 2004 (41107EC3)
    f8063000 f8065900 Dxapi Dxapi.sys Fri Aug 17 15:53:19 2001 (3B7D843F)
    f8073000 f80a6200 update update.sys Wed Aug 04 00:58:32 2004 (41107B08)
    f80d7000 f80e5d80 sysaudio sysaudio.sys Wed Aug 04 01:15:54 2004 (41107F1A)
    f816f000 f819f100 rdpdr rdpdr.sys Wed Aug 04 01:01:10 2004 (41107BA6)
    f81be000 f81cee00 psched psched.sys Wed Aug 04 01:04:16 2004 (41107C60)
    f81cf000 f81e5680 ndiswan ndiswan.sys Wed Aug 04 01:14:30 2004 (41107EC6)
    f81e6000 f8209980 portcls portcls.sys Wed Aug 04 01:15:47 2004 (41107F13)
    f820a000 f8220580 viaudios viaudios.sys Wed Jun 18 04:06:06 2003 (3EF02B7E)
    f8221000 f8243680 ks ks.sys Wed Aug 04 01:15:20 2004 (41107EF8)
    f8244000 f8257900 parport parport.sys Wed Aug 04 00:59:04 2004 (41107B28)
    f8258000 f827ae80 USBPORT USBPORT.SYS Wed Aug 04 01:08:34 2004 (41107D62)
    f827b000 f828e780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 01:07:04 2004 (41107D08)
    f828f000 f8312b80 ati2mtag ati2mtag.sys Sat Oct 12 21:14:23 2002 (3DA8D6FF)
    f8327000 f832ac80 mssmbios mssmbios.sys Wed Aug 04 01:07:47 2004 (41107D33)
    f835b000 f8375580 Mup Mup.sys Wed Aug 04 01:15:20 2004 (41107EF8)
    f8376000 f83a2a80 NDIS NDIS.sys Wed Aug 04 01:14:27 2004 (41107EC3)
    f83a3000 f842f480 Ntfs Ntfs.sys Wed Aug 04 01:15:06 2004 (41107EEA)
    f8430000 f8446780 KSecDD KSecDD.sys Wed Aug 04 00:59:45 2004 (41107B51)
    f8447000 f8458f00 sr sr.sys Wed Aug 04 01:06:22 2004 (41107CDE)
    f8459000 f8477780 fltmgr fltmgr.sys Wed Aug 04 01:01:17 2004 (41107BAD)
    f8478000 f848f480 atapi atapi.sys Wed Aug 04 00:59:41 2004 (41107B4D)
    f8490000 f84b5700 dmio dmio.sys Wed Aug 04 01:07:13 2004 (41107D11)
    f84b6000 f84d4880 ftdisk ftdisk.sys Fri Aug 17 15:52:41 2001 (3B7D8419)
    f84d5000 f84e5a80 pci pci.sys Wed Aug 04 01:07:45 2004 (41107D31)
    f84e6000 f8513d80 ACPI ACPI.sys Wed Aug 04 01:07:35 2004 (41107D27)
    f8535000 f853dc00 isapnp isapnp.sys Fri Aug 17 15:58:01 2001 (3B7D8559)
    f8545000 f854f500 MountMgr MountMgr.sys Wed Aug 04 00:58:29 2004 (41107B05)
    f8555000 f8561c80 VolSnap VolSnap.sys Wed Aug 04 01:00:14 2004 (41107B6E)
    f8565000 f856de00 disk disk.sys Wed Aug 04 00:59:53 2004 (41107B59)
    f8575000 f8581200 CLASSPNP CLASSPNP.SYS Wed Aug 04 01:14:26 2004 (41107EC2)
    f85a5000 f85b1e00 i8042prt i8042prt.sys Wed Aug 04 01:14:36 2004 (41107ECC)
    f85b5000 f85bf380 Imapi Imapi.SYS Wed Aug 04 01:00:12 2004 (41107B6C)
    f85c5000 f85d1180 cdrom cdrom.sys Wed Aug 04 00:59:52 2004 (41107B58)
    f85d5000 f85e3080 redbook redbook.sys Wed Aug 04 00:59:34 2004 (41107B46)
    f85e5000 f85f3b80 drmk drmk.sys Wed Aug 04 01:07:54 2004 (41107D3A)
    f85f5000 f8601880 rasl2tp rasl2tp.sys Wed Aug 04 01:14:21 2004 (41107EBD)
    f8605000 f860f200 raspppoe raspppoe.sys Wed Aug 04 01:05:06 2004 (41107C92)
    f8615000 f8620d00 raspptp raspptp.sys Wed Aug 04 01:14:26 2004 (41107EC2)
    f8625000 f862d900 msgpc msgpc.sys Wed Aug 04 01:04:11 2004 (41107C5B)
    f8645000 f864ef00 termdd termdd.sys Wed Aug 04 00:58:52 2004 (41107B1C)
    f8655000 f865e480 NDProxy NDProxy.SYS Fri Aug 17 15:55:30 2001 (3B7D84C2)
    f8695000 f86a3100 usbhub usbhub.sys Wed Aug 04 01:08:40 2004 (41107D68)
    f86b5000 f86bd700 netbios netbios.sys Wed Aug 04 01:03:19 2004 (41107C27)
    f86d5000 f86dd880 Fips Fips.SYS Fri Aug 17 20:31:49 2001 (3B7DC585)
    f86e5000 f86ed700 wanarp wanarp.sys Wed Aug 04 01:04:57 2004 (41107C89)
    f8745000 f8754900 Cdfs Cdfs.SYS Wed Aug 04 01:14:09 2004 (41107EB1)
    f8785000 f878e200 amdk7 amdk7.sys Wed Aug 04 00:59:19 2004 (41107B37)
    f8795000 f879f300 bcm4sbxp bcm4sbxp.sys Tue Sep 10 11:45:47 2002 (3D7E21BB)
    f87a5000 f87b4d80 serial serial.sys Wed Aug 04 01:15:51 2004 (41107F17)
    f87b5000 f87bb200 PCIIDEX PCIIDEX.SYS Wed Aug 04 00:59:40 2004 (41107B4C)
    f87bd000 f87c1900 PartMgr PartMgr.sys Fri Aug 17 20:32:23 2001 (3B7DC5A7)
    f87c5000 f87c9bc0 PxHelp20 PxHelp20.sys Tue Oct 28 13:25:49 2003 (3F9EB4AD)
    f87cd000 f87d4d80 viaagp1 viaagp1.sys Wed Jul 24 04:44:31 2002 (3D3E76FF)
    f87fd000 f8801500 watchdog watchdog.sys Wed Aug 04 01:07:32 2004 (41107D24)
    f8875000 f887b780 USBSTOR USBSTOR.SYS Wed Aug 04 01:08:44 2004 (41107D6C)
    f88a5000 f88aa000 usbuhci usbuhci.sys Wed Aug 04 01:08:34 2004 (41107D62)
    f88ad000 f88b3800 usbehci usbehci.sys Wed Aug 04 01:08:34 2004 (41107D62)
    f88b5000 f88b6000 fdc fdc.sys unavailable (00000000)
    f88bd000 f88c3000 kbdclass kbdclass.sys Wed Aug 04 00:58:32 2004 (41107B08)
    f88c5000 f88caa00 mouclass mouclass.sys Wed Aug 04 00:58:32 2004 (41107B08)
    f88cd000 f88d5000 Asapi Asapi.SYS Wed Apr 17 13:27:01 2002 (3CBDBE75)
    f88d5000 f88dc000 GEARAspiWDM GEARAspiWDM.sys Tue Sep 14 09:58:38 2004 (4147071E)
    f88dd000 f88e1880 TDI TDI.SYS Wed Aug 04 01:07:47 2004 (41107D33)
    f88e5000 f88e9580 ptilink ptilink.sys Fri Aug 17 15:49:53 2001 (3B7D8371)
    f88ed000 f88f1080 raspti raspti.sys Fri Aug 17 15:55:32 2001 (3B7D84C4)
    f88fd000 f8902000 flpydisk flpydisk.sys Wed Aug 04 00:59:24 2004 (41107B3C)
    f890d000 f8912200 vga vga.sys Wed Aug 04 01:07:06 2004 (41107D0A)
    f8915000 f8919a80 Msfs Msfs.SYS Wed Aug 04 01:00:37 2004 (41107B85)
    f891d000 f8924880 Npfs Npfs.SYS Wed Aug 04 01:00:38 2004 (41107B86)
    f8925000 f892b640 otfsp otfsp.sys Sun Mar 30 10:25:08 2003 (3E870C54)
    f8945000 f8948000 BOOTVID BOOTVID.dll Fri Aug 17 15:49:09 2001 (3B7D8345)
    f8949000 f894b480 bsstor bsstor.sys Thu Jun 06 01:41:41 2002 (3CFF0425)
    f89e9000 f89eb280 rasacd rasacd.sys Fri Aug 17 15:55:39 2001 (3B7D84CB)
    f8a1d000 f8a20c80 serenum serenum.sys Wed Aug 04 00:59:06 2004 (41107B2A)
    f8a29000 f8a2b580 ndistapi ndistapi.sys Fri Aug 17 15:55:29 2001 (3B7D84C1)
    f8a35000 f8a36b80 kdcom kdcom.dll Fri Aug 17 15:49:10 2001 (3B7D8346)
    f8a37000 f8a38100 WMILIB WMILIB.SYS Fri Aug 17 16:07:23 2001 (3B7D878B)
    f8a39000 f8a3a800 viaidexp viaidexp.sys Thu Oct 18 01:12:14 2001 (3BCE72BE)
    f8a3b000 f8a3c700 dmload dmload.sys Fri Aug 17 15:58:15 2001 (3B7D8567)
    f8a3d000 f8a3eda0 PenClass PenClass.sys Mon Apr 09 16:44:59 2001 (3AD22D5B)
    f8a69000 f8a6a100 swenum swenum.sys Wed Aug 04 00:58:41 2004 (41107B11)
    f8a6d000 f8a6e280 USBD USBD.SYS Fri Aug 17 16:02:58 2001 (3B7D8682)
    f8a7b000 f8a7cf00 Fs_Rec Fs_Rec.SYS Fri Aug 17 15:49:37 2001 (3B7D8361)
    f8a7d000 f8a7e080 Beep Beep.SYS Fri Aug 17 15:47:33 2001 (3B7D82E5)
    f8a7f000 f8a80080 mnmdd mnmdd.SYS Fri Aug 17 15:57:28 2001 (3B7D8538)
    f8a81000 f8a82080 RDPCDD RDPCDD.sys Fri Aug 17 15:46:56 2001 (3B7D82C0)
    f8aa3000 f8aa4100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 16:07:23 2001 (3B7D878B)
    f8aad000 f8aaed80 SONYPVU1 SONYPVU1.SYS Fri Aug 17 1509 2001 (3B7D84E9)
    f8af7000 f8af8a80 ParVdm ParVdm.SYS Fri Aug 17 15:49:49 2001 (3B7D836D)
    f8b58000 f8b58c00 audstub audstub.sys Fri Aug 17 15:59:40 2001 (3B7D85BC)
    f8b7f000 f8b7fd00 dxgthk dxgthk.sys Fri Aug 17 15:53:12 2001 (3B7D8438)
    f8bd4000 f8bd4b80 Null Null.SYS Fri Aug 17 15:47:39 2001 (3B7D82EB)
    f8bd5000 f8bd5b40 VIAPFD VIAPFD.SYS Tue Dec 18 01:45:02 2001 (3C1EE5EE)

    Unloaded modules:
    baacf000 baaf9000 kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f8b60000 f8b61000 drmkaud.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    bad5e000 bad6b000 DMusic.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    bad6e000 bad7c000 swmidi.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    baaf9000 bab1c000 aec.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f8a4b000 f8a4d000 splitter.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f86c5000 f86ce000 processr.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f8905000 f890a000 Cdaudio.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f89e5000 f89e8000 Sfloppy.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    Closing open log file c:\debuglog.txt


  2. #2
    dejikha is offline Newbie
    Hello, my computer just shut down again, and when I sent to error report to MS, I was told: Error caused by device driver. http://oca.microsoft.com/en/response...d0ffffa&SID=10
    I don't know what to do from here. Any help would be greatly appreciated. Also, I did not realize the debuglog information could be attached as a file rather than pasted, my apologies.

  3. #3
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    No problem with posting the log

    If you receive any new ones send them along.

    If these issues started with a new cable connection let's start there.

    Was a modem installed?

    Check your Device Manager:

    Start/Run/ devmgmt.msc

    What other problems have you been having since the cable was connected?

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