install/uninstall problem

  1. #1
    babygirl214 is offline Newbie

    Question install/uninstall problem

    I had a external hard drive on my computer which i had programs installed on. Something happened with the drive and it i am nolonger using it. I am trying to install the programs that were on that drive onto the internal hard drive but everytime i try to install the message that it can't find drive Ethe external drive) and it won't let me uninstall the programs that were on the external drive. can someone help me please!


  2. #2
    madmikejt12 is offline Dedicated Member
    where are you trying to install the programs from? a cd? downloading them? add/remove programs?

    when you say "and it won't let me uninstall the programs that were on the external drive." do you mean you are trying to get rid off them from the add/remove programs? if so, when it says it cannot find E, it should give you an option to delete it from the add/remove progs. list.

    if you still have shortcuts in your start menu, desktop ect, you can just delete those (rt. click and chose "delete")

    another option would be to plug the external drive back in and then try un-installing them

    Hope this helps,
    Mike

  3. #3
    babygirl214 is offline Newbie
    okay heres the thing i have a maxtor 3100 personal hard drive. I had iTunes installed on it. The hard drive malfunctioned and will show up on my computer but i can't go into any of the programs (the ones that are there). The tech person at my job told me that there was a shortage between the intereface card? and the memory card in the drive. I am trying to install iTunes on my C: drive but everytime i try it says E: inaccesible. when i try to uninstall with or without the external drive plugged in it says "Error 1327.Invalid drive E:"

  4. #4
    madmikejt12 is offline Dedicated Member
    hmmmm, im not too sure what you should do im afraid sorry,
    Mabe Jephree or DJNafey could help you out on this one?

    Sorry i cant be much help
    this is a strange problem..... i will let you know if i have a brainwave lol

  5. #5
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    First off you might want to try PowerMax on that external drive:

    http://www.maxtor.com/portal/site/Ma...&downloadID=22

    It is Maxtor's diagnostic utility.
    ______________________________________

    Is this computer on a network?
    ______________________________________

    As to why the computer keeps looking for E: the registry might have been altered.

    run regedit and go to...
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Exp lorer\Shell Folders\Personal
    and
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Exp lorer\User Shell Folders\Personal
    and check to make sure that all the references are to the correct drives.

  6. #6
    babygirl214 is offline Newbie
    no it's not networked. it still won't recognize the hard drive. the program itself was saved on the external drive. so is there any way i can uninstall theses programs without the external hard drive working?

  7. #7
    madmikejt12 is offline Dedicated Member
    if the program was installed on the external drive, then your computer won't be able to find it if E is not plugged in or not working, you shold be able to remove it from the add/remove programs list and then delete the shortcuts in start menu and on desktop

  8. #8
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    I am not sure that I completely understand what it is that you are wanting to do.

    If you are trying to remove from your internal drive some remnants from your external drive you can try these manual uninstall steps:

    Uninstall Programs Manually

    Just because Windows XP has the Add/Remove Programs feature it doesn't mean your application will appear in the list. Furthermore, even if it does appear, it's no guarantee that the uninstall feature will work. When you run across one of these situations the items listed below will help in getting rid of the application. Be aware that these steps may not remove everything associated with the application and can impact other applications on the computer. Have a backup or restore point and use caution.

    *

    Find the directory for the application and delete all the files in the directory. Delete the directory.
    *

    Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE and find the folder for the application. Delete the folder.
    *

    Open regedit and navigate to HKEY_CURRENT_USER\SOFTWARE and find the folder for the application. Delete the folder.
    *

    To remove the application entry from Add/Remove Programs (if present) open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall and find the folder for the application. Delete the folder.
    *

    Some applications have Services attached to them. If this is the case, navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es, locate and delete the service.
    *

    In Windows Explorer, navigate to the individual user settings and delete program references. Common places to check would be:

    C:\Documents and Settings\All Users\Start Menu\Programs and delete relevant entries.
    C:\Documents and Settings\All Users\Start Menu\Programs\Startup and delete relevant entries.
    C:\Documents and Settings\%YourUserID%\Start Menu\Programs and delete relevant entries.
    [Do this for each User ID listed]
    C:\Documents and Settings\%YourUserID%\Start Menu\Programs\Startup and delete relevant entries.
    [Do this for each User ID listed]

    If no entries were found in the previous step and the application launches automatically, navigate to
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
    and delete the entry.

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