Can anyone give me any help on this. I cannot access my email except through my provider. They are telling me the problem is not at their end and must be on my PC. Anyone tell me where to look?

What e-mail app? Outlook Express?

What exactly happens?

What are the exact error messages?

When you say: " I cannot access my email except through my provider."

Are you saying that you can access through your provider?

But not otherwise? How else are you trying to access?

Yes, Outlook Express is the application.

Here is the error message I receive when I go into Outlook Express and select the send/receive option:
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop3.blueyonder.co.uk', Server: 'pop3.blueyonder.co.uk', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

I can access my email through logging on to my provider - blueyonder.co.uk

Many thanks for replying to my post.

That particular error brings up alot of possibilities.

I suggest browsing thru some of the following to see if anything applies to your particular case:

http://support.microsoft.com/?kbid=813514

http://www.the-scream.co.uk/forums/s...183#post165183

http://discussions.virtualdr.com/sho...d.php?t=191435

http://www.google.com/search?sourcei...ror+0x800CCC0F

http://www.google.com/search?q=No,%2...:%200x800CCC0F

Thank you so much, I will work my way through them.

will give you description as to why ur getting the error .

va.zensupport.co.uk


Error Code Error Type Description Advice / Fix

0x800cccOF

CONNECTION DROPPED

Connection closed

Reconnect to server - dial in again OR investigate stuck email as a possibility / Antivirus


Check whether your ISP requires SSL secured checked .
have they already created new mail profile for you?
please let me know .check incoming and outgoing mail servers anyway.
incoming needs to be pop.blueyonder.co.uk

check wid them .!

Thank you. It is still not working properly, I will try this and let you know how I get on.