printer problems

  1. #1
    talkingrock is offline Elite Member

    printer problems

    My printer is on the list of printers, but the computer does not recognize itself as having a printer. How is this? How to fix it? Could driver be in it?


  2. #2
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    What is the make & model of the printer?

    Did you install the software prior to the printer?

    If so:

    Did you go thru the Control Panel | Printers & Faxes | Add Printer?

  3. #3
    talkingrock is offline Elite Member
    when I installed the driver, the computer said it was already there. Is it that the printer might not be installed when the driver has been? None of the Office software says there is a printer even tho the printer is listed in the printer folder.

  4. #4
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Is this a new printer? Was it ever working before? Did you have another printer? Did you follow the printer installation manual?

    What is the make & model?

    In general you install all the software (including drivers) prior to ever plugging in the printer.

    At this point I would suggest removing the printer & all software & trying again.

  5. #5
    talkingrock is offline Elite Member
    Uninstall-reinstall did it! Thanks!

  6. #6
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Glad to hear it!

    Let us know if we can help further in the future!

    This thread has been Resolved and Locked to prevent other users hijacking the thread and to help others know which threads have been Resolved and which are still being worked on.

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