dear colleagues when my computor goes into standby windows xp sp2 norton antivirus after 10 mins i get the following blue screen saying windows has detected a problem ie uninstall any hardware /software used recently which i have done but i still get the problem ive done a scan for any virus nothing found ive not installed anything new recently ie hardware /software it is very annoying i cannot d/load nothing after the system goes on the screen saver after 10 mins i get the blue screen of death any help would be very appreciated jon.

Look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
Open the system as well as the application tabs & look for X errors. Click error line for details.
Post back the source & event id especially of errors that seem to coincide with a crash.

Also:

Go to start | search (type in) .dmp
Note the location of your latest .dmp file.

Then:

1) Download and install the
Debugging Tools from Microsoft
2) Download and install this
debugwiz
3) Open the Wiz & Browse to, or paste in the path to, your latest .dmp file.
4) After the Wiz creates a Text document attach it back to this thread.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 07/06/2005
Time: 20:43:31
User: N/A
Computer: SINCLAIRS
Description:
The Application Layer Gateway Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

still crashing ive sent a debug attachment hope this will help

That crash points to a Steganos program.

Which product of theirs are you using?

& you are using Norton as well?

These may be fighting each other.

yes im using steganos security suite 7.1.6 and also norton internet security suite im gonna uninstall steganos and see if that solves it anyway thanks mate for the advice i will keep you informed.

when my computer goes into standby ,after 10 mins everytime i get the blue screen ive not installed any new hardware or software if i am working on my pc it does not crash?

just check that what you are actually seeing is just a blue screensaver if not let me know and i will delve further

Are you talking about Standby or ScreenSaver?
Also have you tried changing the standby option? Just for now turn it off.
Same goes for screensavers. From the Control Panel | Display | Screen Saver
Set screensaver to NONE. Then go into Power & set all options to NEVER.


Have you turned off one of your Security Suites? Also have you turned off the SP2 Firewall? You only need one firewall & often more than one will cause problems.



Also:
Such problems are almost invariably tied to a driver issue, usually either
for the graphics card or the soundcard. Check the website of the card
manufacturer for the latest XP drivers for the card.

Originally Posted by jon42

hi just thought i would let you know see if you can resolve this for me ive gone into service control manager the following error says {the nvidia ndis io control driver service failed to start due to the following error the system cannot find the file specified. so i have done a search for nvidia drivers and i cannot find nothing on my computer last week i did install nvidia then i uninstalled it thats when i got the blue screen death i think this is the problem but i cannot find the dam thing anywhere on my computer any ideas please///////

http://www.nvidia.com/content/drivers/drivers.asp

Follow the path to the XP graphics driver for your card.
You can ID your card via: Start/Run/ dxdiag | Display | Device

Save the driver to your desktop & then:

You will need to make sure that you have deleted all current drivers via both the Device Manager
start/run/ devmgmt.msc
as well as Add/Remove programs in the Control Panel for any nVidea software.
Do this in Safe Mode.

Then reboot & install the latest drivers as well as any software that came with your card.