Here's the backstory:

Dell technician came out Sunday and replaced the motherboard on my 3-month old Dell Dimension 3000 (that is a story in itself, but I digress.) When the technician was finished, he said "You may need to reinstall your cable modem" and ran out the door.

Problem is, I can't find the device listed in Device Manager AND Windows XP does not recognize it as a new device.

Any ideas?

Hi JenniferH,
The fix is fairly easy. All you have to do is go to the cable modem manufacturers website( use a friends computer OR you might have an install disk for the modem),,, and re-install the "driver" for the modem.
Windows should then "recognize" you modem the next time you startup your computer. Just goto Add New hardware & then.. let windows automatically detect it. After that you should be all done.
Hope this helps,
RGPHNX
ps- the "tech" is a real *ss for leaving you hanging like that- don't hire him again.

I'll try that, thanks!

I didn't hire this tech...he was sent out by Dell because my machine is still under warranty. I understand that the modem isn't a Dell product, but I think it was still pretty lame for him to run out like that.

Hi again Jenifer,
"pretty lame" doesn't even start to describe it.

Hope this helps
RGPHNX

Let us know if we can help further in the future!

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