Hello All,
I have a windows xp laptop that started acting up after setting up mcafee personal firewall. After setup the firewall found GMT which I removed. Now it will only boot up in safe mode. I have run adware and spybot and cleaned the system.
The one clue I have found is a entry in the event viewer.

--------event viewer----------------
the following boot-start or system-start driver(s) failed to load:
AmdK7
Fips
IPSec
MPFIREWL
MRxSmb
NetBIOS
NetBT
RasAcd
Rdbss
Tcpip

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
--------------------------------------------------------




Also, i have run hijackthis for diagnosis. Here is the log:
-------------------HIJACK LOG----------------
Logfile of HijackThis v1.99.1
Scan saved at 9:18:46 AM, on 5/3/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\allura\Desktop\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.mcafee.com/root/Dashboard.asp
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O2 - BHO: URLLink Class - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet6_38.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [AVWLPSTA.EXE] AVWLPSTA.EXE START
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
O4 - HKLM\..\Run: [OSS] c:\windows\system32\mksc.exe -boot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] c:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\mozilla.org\Mozilla\Mozilla.exe" -turbo
O4 - HKCU\..\Run: [uoltray] C:\Program Files\NetZero\exec.exe regrun
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: ShopperReports - Compare product prices - {E77EDA01-3C56-4a96-8D08-02B42891C169} - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akamai.net/7/1408/995...TunesSetup.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/sh...0/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...23/mcgdmgr.cab
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
--------------------------------------------------------


Lastly, here is the startuplist from hijack
--------------------HIJACK STARTUP------------------
StartupList report, 5/3/2005, 9:22:22 AM
StartupList version: 1.52.2
Started from : C:\Documents and Settings\allura\Desktop\hijackthis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\allura\Desktop\hijackthis.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SynTPLpr = C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh = C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
AdaptecDirectCD = "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
AVWLPSTA.EXE = AVWLPSTA.EXE START
RealTray = C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
tgcmd = "C:\Program Files\support.com\bin\tgcmd.exe" /server
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
New.net Startup = rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup -s
OSS = c:\windows\system32\mksc.exe -boot
iTunesHelper = C:\Program Files\iTunes\iTunesHelper.exe
MPFExe = C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
MCAgentExe = c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe = c:\PROGRA~1\mcafee.com\agent\McUpdate.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
Mozilla Quick Launch = "C:\Program Files\mozilla.org\Mozilla\Mozilla.exe" -turbo
uoltray = C:\Program Files\NetZero\exec.exe regrun

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\ss3dfo.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
ShprRprts - C:\Program Files\ShopperReports\Bin\1.0.4.0\ShprRprt.dll - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289}
(no name) - C:\Program Files\NewDotNet\newdotnet6_38.dll - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}

--------------------------------------------------

Enumerating Task Scheduler jobs:

McAfee.com Update Check (ALLURA2003-allura).job
Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[{41F17733-B041-4099-A042-B518BB6A408C}]
CODEBASE = http://a1408.g.akamai.net/7/1408/995...TunesSetup.exe

[McAfee.com Operating System Class]
InProcServer32 = C:\WINDOWS\System32\mcinsctl.dll
CODEBASE = http://download.mcafee.com/molbin/sh...0/mcinsctl.cab

[{9F1C11AA-197B-4942-BA54-47A8489BB47F}]
CODEBASE = http://v4.windowsupdate.microsoft.co...697.3268634259

[DwnldGroupMgr Class]
InProcServer32 = C:\WINDOWS\System32\McGDMgr.dll
CODEBASE = http://download.mcafee.com/molbin/sh...23/mcgdmgr.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://download.macromedia.com/pub/s...sh/swflash.cab

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #4: C:\Program Files\NewDotNet\newdotnet6_38.dll
Protocol #1: C:\Program Files\NewDotNet\newdotnet6_38.dll
Protocol #2: C:\Program Files\NewDotNet\newdotnet6_38.dll
Protocol #22: C:\Program Files\NewDotNet\newdotnet6_38.dll
Protocol #23: C:\Program Files\NewDotNet\newdotnet6_38.dll

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 5,587 bytes
Report generated in 0.070 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only


--------------------------------------------------------



I'd be MOST greatfull for any suggestions...
Many many thanks.

david

If you can I would uninstall Mcafee & run a system restore to before the install.

Then:

Please go to add/remove programs and uninstall NewdotNet. If you don't have that option or if you have difficulties then please follow the instructions on this site.

Then:

Please go to Windows Update & install SP2 & all critical updates.


Only after all this would I attempt to reinstall Mcafee. Note that after SP2 you will want to disable the SP2 firewall if you run Mcafee.

You also may want to have a new log checked first:

Please follow owen's Instructions and then post your log in the Spyware, Adware, Viruses and HijackThis Logs section (Not Here).