Hello, can you help me please?
For a few weeks the PC has rebooted randomly while I'm online. The Event ID is always the same 7000 which refers to Service Manager Control unable to start Panansonic Digital Palmreader (which I don't have) or USB Flatbed Scanner.
I uninstalled the scanner but the problem was still the same. After a few days I reinstalled but had same problem.
I have unticked the Automatic Restart button but PC still mostly restarts & there is no BsoD
The restarts often happen on using the barUP on the scroll bar but noe when using the UP arrow. They can also happen when I use the mouse to click on something
The other problem is sometimes after rebooting the Icons on the RHS of the taskbar (next to the clock) disappear. I thought it might be the graphics driver so uninstalled all and reinstalled updated version. This brought back all the icons but then sometimes they go again. On first start of the day, they all seem to be there
I have updated versions of AVG and Spybot and have just run an online virus scan at "housecall" but nothing found.
Please can you help?? I just don't know what to do next. BTW I am not very knowledgeable so could you explain any help very simply please!!

Thanks so much
Jo

Welcome to D-A-L

There is not much to say about that error other than that service was unstartable.
Event ID: 7000

Did you ever have this software/ hardware installed: "Panansonic Digital Palmreader"?

What is the exact make & model of that USB Flatbed Scanner?

As to the icon issue: If you right click the Start button | Properties | Task Bar
There is an option to Hide Inactive Icons
Do you have this clicked? If so you will see an < arrow next to the clock to expand the icon zone.

3 things to try:

1. start > run > cmd
in the new window type chkdsk/f
when prompted to run on boot choose Y & reboot
this will check for & fix any disk errors

2. start > run > sfc /scannow
http://www.updatexp.com/scannow-sfc.html

3. start > search > .dmp
If you find any .dmp files then:

1) Download and install the
Debugging Tools from Microsoft
2) Download and install this
debugwiz
3) Open the Wiz & Browse to, or paste in the path to, your latest .dmp file.
4) After the Wiz creates a Text document post it back to this thread.

Thank you, jephree, for your very quick reply
1. I did a mistype - it should read "Panasonic Digital Palmcorder" and No I have never owned one

2. The Scanner is an Artec Ultima 2000e+ 48u

3. Yes I have already customized the Hide Inactive Icons & I have been checking it everytime the Icons disappear. The odd thing is that when the Icons have gone out of the Taskbar, the folders in the Taskbar Properties have all reverted to the standard Windows folder appearance but when my Icons are back, the folders in Properties change to those specific to the programs ie as different coloured Icons.

4. Thank you for all those other suggestions. I will try them now and see what happens

Thanks again
Jo

jephree
What I didn't say about the Icons was that when they disappear, the .exe file will not open either eg my scanner has a settings prog called ScanPanel separate from the application. When the ScanPanel Icon has disappeared, if I go into C:\ScanPanel and doubleclick on the .exe file, nothing happens
It's as if the PC only loads part of it.
I have taken to making a Restore Point when everything is OK so I can go back!

Re your suggestions, chkdsk did not throw up any errors but it checks the disc when it crashes anyway.

I found the latest dump called User.dmp and lots of mini dumps.

I will download the debugging tools tonight as file will take some time as I haven't got Broadband

Jo

jephree

Sorry to keep on, but just had a crash so thought this might be of use:-

I was online with Word Document open. As I tried to minimize doc, PC crashed.

When PC was checking disc it showed error in
" C:\Windows\System32\wbem\Repository\FS\Index.map" It said it would truncate
Also
"C:\Windows\System32\wbem\Repository\FS\Objects.ma p is crosslinked on allocation unit 262935"

Is this any help?

Regards
Jo

Getting a .dmp text would be the most expediant way to handle this.

Let us know if you have any problem with that process.

jephree

I have done what you said but it looks terrible. I hope it makes sense to you


Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.4.0007.2
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users.WINDOWS\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Windows XP Version 2600 UP Free x86 compatible
Debug session time: Fri Apr 29 11:14:45.000 2005 (GMT+1)
System Uptime: not available
Process Uptime: not available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32 \drivers
........................
(f0f0f0f0.518): Access violation - code c0000005 (!!! second chance !!!)
eax=00000000 ebx=00000000 ecx=00c384a0 edx=5f4d0220 esi=00000000 edi=00c384a0
eip=10012b5d esp=0012ea98 ebp=0012eb98 iopl=0 nv up ei pl nz ac pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000212
*** WARNING: Unable to verify checksum for Rotxe.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for Rotxe.dll -
Rotxe!CTTXERFrame::LoadRtxFrame+0xd:
10012b5d 8b06 mov eax,[esi] ds:0023:00000000=????????
0:000> !analyze -v;r;kv;lmtn;.logclose;q
************************************************** *****************************
* *
* Exception Analysis *
* *
************************************************** *****************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for MFC42.DLL -
*** WARNING: Unable to verify checksum for CTPLAY2.EXE
*** ERROR: Module load completed but symbols could not be loaded for CTPLAY2.EXE

FAULTING_IP:
Rotxe!CTTXERFrame::LoadRtxFrame+d
10012b5d 8b06 mov eax,[esi]

EXCEPTION_RECORD: ffffffff -- (.exr ffffffffffffffff)
.exr ffffffffffffffff
ExceptionAddress: 10012b5d (Rotxe!CTTXERFrame::LoadRtxFrame+0x0000000d)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 00000000
Attempt to read from address 00000000

DEFAULT_BUCKET_ID: APPLICATION_FAULT

PROCESS_NAME: CTPLAY2.EXE

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

READ_ADDRESS: 00000000

BUGCHECK_STR: ACCESS_VIOLATION

THREAD_ATTRIBUTES:
LAST_CONTROL_TRANSFER: from 5f401aff to 10012b5d

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0012eb98 5f401aff 00000001 00000000 004455b0 Rotxe!CTTXERFrame::LoadRtxFrame+0xd
0012ebb8 5f401a88 00000001 00000000 0012edb0 MFC42!Ordinal6374+0x22
0012ec18 5f401a10 00000000 00030162 00000001 MFC42!Ordinal1109+0x74
0012ec34 5f4019cf 00030162 00000001 00000000 MFC42!Ordinal1578+0x2a
0012ec60 77d43a5f 00030162 00000001 00000000 MFC42!Ordinal1579+0x39
0012ec8c 77d43b2e 5f401996 00030162 00000001 USER32!InternalCallWinProc+0x1b
0012ecf4 77d45874 00000000 5f401996 00030162 USER32!UserCallWinProcCheckWow+0x150
0012ed48 77d49a87 0068a780 00000001 00000000 USER32!DispatchClientMessage+0xa3
0012ed78 77f5108f 0012ed88 000000a4 000000a4 USER32!__fnINLPCREATESTRUCT+0x89
0012ee28 77d4ad1f 77d4acdf 80000000 0012f378 ntdll!KiUserCallbackDispatcher+0x13
0012f2f4 77d4add9 80000000 00000000 0012f38c USER32!NtUserCreateWindowEx+0xc
0012f3a0 77d41505 80000000 100200c0 0012f38c USER32!_CreateWindowEx+0x1eb
0012f3dc 5f40c211 00000000 100200c0 00450cf4 USER32!CreateWindowExA+0x31
0012f44c 10014271 00000000 100200c0 00450cf4 MFC42!Ordinal2152+0x9a
0012f590 5f401aff 00000001 00000000 00444cd0 Rotxe!CTTXFrame::Create+0xa1
0012f5b0 5f401a88 00000001 00000000 0012f7a8 MFC42!Ordinal6374+0x22
0012f610 5f401a10 00000000 0005024c 00000001 MFC42!Ordinal1109+0x74
0012f62c 5f4019cf 0005024c 00000001 00000000 MFC42!Ordinal1578+0x2a
0012f658 77d43a5f 0005024c 00000001 00000000 MFC42!Ordinal1579+0x39
0012f684 77d43b2e 5f401996 0005024c 00000001 USER32!InternalCallWinProc+0x1b
0012f6ec 77d45874 00000000 5f401996 0005024c USER32!UserCallWinProcCheckWow+0x150
0012f740 77d49a87 0068a5c8 00000001 00000000 USER32!DispatchClientMessage+0xa3
0012f770 77f5108f 0012f780 000000ac 000000ac USER32!__fnINLPCREATESTRUCT+0x89
0012f828 77d4ad1f 77d4acdf 80000000 0012fd78 ntdll!KiUserCallbackDispatcher+0x13
0012fcf4 77d4add9 80000000 00000000 0012fd8c USER32!NtUserCreateWindowEx+0xc
0012fda0 77d41505 80000000 00450178 0012fd8c USER32!_CreateWindowEx+0x1eb
0012fddc 5f40c211 00000000 00450178 00326898 USER32!CreateWindowExA+0x31
0012fe4c 5f45c18d 00000000 00450178 00326898 MFC42!Ordinal2152+0x9a
0012fe88 00401b23 00000000 00450178 00326898 MFC42!Ordinal6442+0x3c
00000001 00000000 00000000 00000000 00000000 CTPLAY2+0x1b23


FOLLOWUP_IP:
Rotxe!CTTXERFrame::LoadRtxFrame+d
10012b5d 8b06 mov eax,[esi]

SYMBOL_STACK_INDEX: 0

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: Rotxe!CTTXERFrame::LoadRtxFrame+d

MODULE_NAME: Rotxe

IMAGE_NAME: Rotxe.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 3a77a3af

STACK_COMMAND: .ecxr ; kb

FAILURE_BUCKET_ID: ACCESS_VIOLATION_Rotxe!CTTXERFrame::LoadRtxFrame+d

BUCKET_ID: ACCESS_VIOLATION_Rotxe!CTTXERFrame::LoadRtxFrame+d

Followup: MachineOwner
---------

eax=00000000 ebx=00000000 ecx=00c384a0 edx=5f4d0220 esi=00000000 edi=00c384a0
eip=10012b5d esp=0012ea98 ebp=0012eb98 iopl=0 nv up ei pl nz ac pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000212
Rotxe!CTTXERFrame::LoadRtxFrame+0xd:
10012b5d 8b06 mov eax,[esi] ds:0023:00000000=????????
ChildEBP RetAddr Args to Child
WARNING: Stack unwind information not available. Following frames may be wrong.
0012eb98 5f401aff 00000001 00000000 004455b0 Rotxe!CTTXERFrame::LoadRtxFrame+0xd
0012ebb8 5f401a88 00000001 00000000 0012edb0 MFC42!Ordinal6374+0x22
0012ec18 5f401a10 00000000 00030162 00000001 MFC42!Ordinal1109+0x74
0012ec34 5f4019cf 00030162 00000001 00000000 MFC42!Ordinal1578+0x2a
0012ec60 77d43a5f 00030162 00000001 00000000 MFC42!Ordinal1579+0x39
0012ec8c 77d43b2e 5f401996 00030162 00000001 USER32!InternalCallWinProc+0x1b
0012ecf4 77d45874 00000000 5f401996 00030162 USER32!UserCallWinProcCheckWow+0x150 (FPO: [Non-Fpo])
0012ed48 77d49a87 0068a780 00000001 00000000 USER32!DispatchClientMessage+0xa3 (FPO: [Non-Fpo])
0012ed78 77f5108f 0012ed88 000000a4 000000a4 USER32!__fnINLPCREATESTRUCT+0x89 (FPO: [Non-Fpo])
0012ee28 77d4ad1f 77d4acdf 80000000 0012f378 ntdll!KiUserCallbackDispatcher+0x13 (FPO: [0,0,0])
0012f2f4 77d4add9 80000000 00000000 0012f38c USER32!NtUserCreateWindowEx+0xc (FPO: [Non-Fpo])
0012f3a0 77d41505 80000000 100200c0 0012f38c USER32!_CreateWindowEx+0x1eb (FPO: [Non-Fpo])
0012f3dc 5f40c211 00000000 100200c0 00450cf4 USER32!CreateWindowExA+0x31 (FPO: [Non-Fpo])
0012f44c 10014271 00000000 100200c0 00450cf4 MFC42!Ordinal2152+0x9a
0012f590 5f401aff 00000001 00000000 00444cd0 Rotxe!CTTXFrame::Create+0xa1
0012f5b0 5f401a88 00000001 00000000 0012f7a8 MFC42!Ordinal6374+0x22
0012f610 5f401a10 00000000 0005024c 00000001 MFC42!Ordinal1109+0x74
0012f62c 5f4019cf 0005024c 00000001 00000000 MFC42!Ordinal1578+0x2a
0012f658 77d43a5f 0005024c 00000001 00000000 MFC42!Ordinal1579+0x39
0012f684 77d43b2e 5f401996 0005024c 00000001 USER32!InternalCallWinProc+0x1b
start end module name
00400000 00455000 CTPLAY2 CTPLAY2.EXE Mon Aug 13 07:54:21 2001 (3B77799D)
00950000 009a2000 CTP2Res CTP2Res.dll Wed Mar 21 03:52:42 2001 (3AB8258A)
009b0000 00b1d000 nview nview.dll Thu Feb 24 06:43:40 2005 (421D779C)
10000000 10023000 Rotxe Rotxe.dll Wed Jan 31 05:33:35 2001 (3A77A3AF)
5f400000 5f4f2000 MFC42 MFC42.DLL Tue Mar 23 22:01:57 1999 (36F80F55)
70bd0000 70c35000 SHLWAPI SHLWAPI.dll Thu Aug 29 15:13:06 2002 (3D6E2BF2)
71950000 71a34000 comctl32 comctl32.dll Sat Aug 18 06:33:38 2001 (3B7DFE32)
74720000 7476b000 MSCTF MSCTF.dll Sat Aug 18 06:33:20 2001 (3B7DFE20)
76b40000 76b6c000 WINMM WINMM.dll Sat Aug 18 06:33:07 2001 (3B7DFE13)
76bf0000 76bfb000 PSAPI PSAPI.DLL Sat Aug 18 06:33:07 2001 (3B7DFE13)
76ce0000 76cff000 NTMARTA NTMARTA.DLL Sat Aug 18 06:33:06 2001 (3B7DFE12)
76f60000 76f8c000 WLDAP32 WLDAP32.dll Sat Aug 18 06:33:05 2001 (3B7DFE11)
77120000 771ab000 OLEAUT32 OLEAUT32.dll Sat Aug 18 06:33:04 2001 (3B7DFE10)
771b0000 772c0000 ole32 ole32.dll Mon Aug 25 23:29:57 2003 (3F4A8DE5)
77340000 773cb000 comctl32_77340000 comctl32.dll Sat Aug 18 06:33:03 2001 (3B7DFE0F)
773d0000 77bc4000 SHELL32 SHELL32.dll Sat Aug 18 06:33:03 2001 (3B7DFE0F)
77c00000 77c07000 VERSION VERSION.dll Sat Aug 18 06:33:03 2001 (3B7DFE0F)
77c10000 77c63000 MSVCRT MSVCRT.dll Sat Aug 18 06:33:02 2001 (3B7DFE0E)
77c70000 77cb0000 GDI32 GDI32.dll Sat Aug 18 06:33:02 2001 (3B7DFE0E)
77d40000 77dcd000 USER32 USER32.dll Sat Aug 18 06:33:02 2001 (3B7DFE0E)
77dd0000 77e5b000 ADVAPI32 ADVAPI32.dll Sat Aug 18 06:33:02 2001 (3B7DFE0E)
77e60000 77f45000 kernel32 kernel32.dll Sat Aug 18 06:33:02 2001 (3B7DFE0E)
77f50000 77ff9000 ntdll ntdll.dll Sat Aug 18 04:25:18 2001 (3B7DE01E)
78000000 7806e000 RPCRT4 RPCRT4.dll Mon Aug 25 23:29:58 2003 (3F4A8DE6)
Closing open log file c:\debuglog.txt

Jo

Will be analyzed asap.

Unfortunatly, this isnt a microsoft application. Youll need to contact the vendor of Rotxe.DLL to get further assistance as to why this application is malfunctioning.

Thank you, joehobart

I have tracked that down to Creative Technology and am checking help forums
But as this is a very new glitch (last few days Microsoft message comes up that PlayCentre has encountered a problem and needs to close BUT I haven't got it OPEN!) surely this could not be the base of the problems of crashing over last mothe or so?

Would it solve it if I reinstalled the last Update to Playcentre do you think?

Thanks for your help
Jo