Well I got my new Dell Pc after receiving some great help on the Wind 98 forum, I now have a great dimension 5000 sytsem complete with XP.

Well it was great until someone sent me an email and it was from someone using my surname, because of this I thought it was from a family member and downloaded the attatchment, the attachment read "sorry" on notepad, then Norton pops up and says I have downloaded a virues they dont recognise, they tell me to do a scan. I done that and half way through Norton deletes itself from my PC....OOPPPSS.

Been in contact with Norton as I can not reinstall Norton, they send me to a site to do a scan and yes I have 5 virus's in my 3 week old PC which cost me a grand. The removal tool gets shot of 3 of the virus's all Tooso H but leaves 2 on there. The scan still shows 2 are left BUT when I downlaod the fix tool it says I have none left and am clear.

Still cant install Norton, they tell me to run a fix to completely uninstall Norton and then send me to some weird places in the heart of my Pc.... from memory I right clicked "my computor", then went to manage, then system and had to check something read automatic, anyway it read automatice but I still can not install Norton.

Is this anybodies fault.... i.e. Dell or Norton?? What sad person felt in justified to do this to me in the first place... someone tell me why??

This is what Nortons on line scan tells me.....

C:\Documents and Settings\All Users\Documents\AOL Downloads\7.zip is infected with Trojan.Tooso.H
C:\Documents and Settings\All Users\Documents\AOL Downloads\7\1.exe is infected with Trojan.Tooso.H

Any help appreciated

Is this where Norton sent you:

http://securityresponse.symantec.com...n.tooso.h.html

Hi there and thank you, yes it is, I run that tool and it says tooso is not onmy system, however the online virus checker says I have 2 x Tooso's.

Thanks

I know it is a long process but did you try the manual removal illustrated in that link?

Dont want to sound a whimp but no chance.... too complicated!

Have you navigated to these two files & tried to delete them?
C:\Documents and Settings\All Users\Documents\AOL Downloads\7.zip is infected with Trojan.Tooso.H
C:\Documents and Settings\All Users\Documents\AOL Downloads\7\1.exe is infected with Trojan.Tooso.H

If the scan is clear they might just be remnants.

Also:

What about running the recovery disk from Dell?

This will restore the computer to factory settings.

If this isn't to your liking I will look around for other options.

Do you get any error message when you try to install Norton?

You may need to do a thorough uninstall of Norton before reinstalling.

What is the Norton Product you are trying to install?

Originally Posted by jephree

Have you navigated to these two files & tried to delete them?
C:\Documents and Settings\All Users\Documents\AOL Downloads\7.zip is infected with Trojan.Tooso.H
C:\Documents and Settings\All Users\Documents\AOL Downloads\7\1.exe is infected with Trojan.Tooso.H

If the scan is clear they might just be remnants.

Also:

What about running the recovery disk from Dell?

This will restore the computer to factory settings.

If this isn't to your liking I will look around for other options.

Do you get any error message when you try to install Norton?

You may need to do a thorough uninstall of Norton before reinstalling.

What is the Norton Product you are trying to install?

Again thanks for your help, as yet I have not done a search for them files and tried to delete them, how would I do that and is it safe, I was always told deleting things can be dodgy??

I really do not want to do a complete reinstall.... that scares me.

I install Norton (internet security 2005 came with Dell for £50) I get right up to the bit where you pump in the 24 digits... click on activate now and the egg timer comes up and stays up, it does nothing.

I have run symnrt which I believe does a complete uninstall.

Thanks again

One way to navigate is to go to "My Computer" & click on C:

Then double click: "Documents & Settings" then "All Users" then "Documents" etc.

If you can delete these files they will first off go to the Recycle Bin where they will stay unless you empty the Bin. In case you want them back. I doubt if you will. It is unclear if they will even delete. I think it is worth a try just to see the nature of these files. They just may be empty shells.

As to Norton look at these:

Norton Internet Security 2005

Uninstalling and reinstalling Norton Internet Security, Norton AntiSpam, or Norton Personal Firewall 2005

Also have you been rebooting after making changes?
This is often helpfull.
Also if it is just an activation issue you may need to contact Symantec again but I would try some of the above first.

Hope this helps.

Arrgg help, thought I had seen the back of it but went to my computor then documents, found aol downloads then a yellow folder marked 7, opened it up and I saw the words sorry again on a note pad... that is it, do I delete it?? Also what looked like a winzip folder icon with 7 against it??

One is the .zip that originally contained the .exe

Yes; see if you can delete these.