Print spooler stops

  1. #1
    ivanf is offline Newbie

    Print spooler stops

    The print spooler stops whenever I restart the computer


  2. #2
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
    Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
    Open the system as well as the application tabs & look for X errors. Click error line for details.
    Post back the source & event id especially of errors that seem to coincide with this service, or a boot.

  3. #3
    ivanf is offline Newbie
    Here are the events I found. Thanks for the help.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7009
    Date: 4/21/2005
    Time: 2:23:18 PM
    User: N/A
    Computer: VAW00000
    Description:
    Timeout (30000 milliseconds) waiting for the Print Spooler service to connect.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 4/21/2005
    Time: 2:23:18 PM
    User: N/A
    Computer: VAW00000
    Description:
    The Print Spooler service failed to start due to the following error:
    The service did not respond to the start or control request in a timely fashion.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7003
    Date: 4/21/2005
    Time: 2:23:18 PM
    User: N/A
    Computer: VAW00000
    Description:
    The HPB 1284.4 Protocol Driver service depends on the following nonexistent service: hphparnt

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

  4. #4
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    ok... The HPB 1284.4 Protocol Driver service depends on the following nonexistent service: hphparnt

    first off:
    Check the Device Manager: RT click My Computer then click Manage then Device Manager or go to Start | Run and type in: devmgmt.msc for any "!"

    Check especially the printer & the ports

    What is the make & model of printer?

    Did it work ok before?

    Any new hardware or software?

  5. #5
    ivanf is offline Newbie
    The device manager shows no problems. The printer is an HP 4200 series and it worked fine before. The problem started after a windows update ran on the PC. It turns the print spooling service off when it restarts.

  6. #6
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Do you know the exact update?

    You can find your installation history at the Windows Update site on the left hand menu.

  7. #7
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Just further thoughts:

    First is this your printer?

    HP LaserJet 4200 Printer

    If so check the Support and troubleshooting section.

    As to Windows Updates: These were all from Tuesday April 12:

    Security Update for Windows XP (KB893066) Successful Tuesday, April 12, 2005 Automatic Updates
    Windows Malicious Software Removal Tool - April 2005 (KB890830) Successful Tuesday, April 12, 2005 Automatic Updates
    Cumulative Security Update for Internet Explorer for Windows XP Service Pack 2 (KB890923) Successful Tuesday, April 12, 2005 Automatic Updates
    Security Update for Windows XP (KB893086) Successful Tuesday, April 12, 2005 Automatic Updates
    Security Update for Windows XP (KB890859) Successful Tuesday, April 12, 2005 Automatic Updates
    Microsoft Windows Installer 3.1 Successful Tuesday, April 12, 2005 Automatic Updates

    Is this when the problem started?

    Also: If you manually start the Spooler Service is everything ok?
    Have you checked the status of the service via Administrative Tools | Services?

    Also: Do you see this key on the Registry?
    1. Click Start, click Run, type regedit, and then press ENTER.
    2. View the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es
    3. In this key, do you see the hphparnt value?

    I am thinking to try uninstalling the Windows Updates to see if it makes a difference or else uninstalling the printer & software & then reinstalling per the instructions from HP.

    Hope this helps.

  8. #8
    ivanf is offline Newbie
    that is the correct printer. I looked in the regestry and did not find the hphparnt key. Could that be the problem? Also I was wrong about the updates this machine only has service pack 2.

  9. #9
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Was the printer working ok under SP2?
    Just to verify that SP2 is not the issue.

    Is this computer/ printer on a network?

    hphparnt I see as coming from PhotoSmart. Do you have that program?
    The HPB 1284.4 Protocol Driver service depends on the following nonexistent service: hphparnt
    Did you install any imaging related software that might coincide with this problem?

    Also: If you manually start the Spooler Service is everything ok?
    Have you checked the status of the service via Administrative Tools | Services? Is it set to Automatic?

  10. #10
    ivanf is offline Newbie
    The printer worked under SP2, and the computer is on a network. We have not installed any immaging software on it. The service works if I manualy start it. The problem is I have to manualy start the service every time I reboot.

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