Hi all,

Not sure if any one can help but hopefully someone can, sure many/most! of you know more aobut computers than me

When running Norton Antrivirus in Windows XP for a full scan the system crashes ( it just shuts down) when it gets to C:\ WINDOWS\ Driver Cache\ i386

Therefore a full scan is never completed.

Would be fab if anyone could shed some light on this how to solve it

Thanks

Please give us more information

Windows version?
Norton Version?
Is this a new problem or is this an ongoing issue?
Have you installed any new software or hardware recently?

hi, i can vouch for this problem, as the same thing happens to me. My OS is windows xp also with "Norton 2003", also called "Norton Internet Security Pro 2003" The problem is on going, i can never do a full system scan as the computer crashes at
C:\ WINDOWS\ Driver Cache\ i386

No recent hardware installed.

Operating System: XP Professional SP1
Intel Pentium III Processor
846 Mhz
256 Ram
NVIDIA RIVA TNT2/TNT2 Pro
Creative AudioPCI (ES1371,ES1373) (WDM)
Generic 56k HCF Fax Modem
40 gig hard drive, partitioned into two 20 gig drives

I have seen this issue around with no sollution yet.

Might be interesting to run an on-line scan to see if it works:

http://www.bitdefender.com/scan/licence.php

Thanks for your reply

In response to your questions

Windows XP
Pentium 4
1.8Ghz
40GB
original Norton is 2002 with annual updates from the norton site via subscription service. Only full scan was when pc was first set up (dec 2002)until,when I last wrote I have managed to complete a full scan by going into Norton and Options and by deselecting scan compressed files, a scan then runs. The concern is that there is a virus in the compressed files?

Any help would be greatly appreciated

Thanks

To allieviate your concern about compressed files I would again suggest running an on-line scan. The on-line scans also tend to find trojans that Norton will not detect.

I wonder if not running your scan for nearly 2 years might have some impact?

Maybe someone else will have a thought on that.