Hi there

When I open a file, say with Adobe , windows installer is launched and a narrative comes up --preparing to install. Im using XP home. Whichle the preparing is going on my computer has started to make an awful noise--rrumm rrumm like the hard disc is going mad. Ive tried a few upgrades and dowloads but its still doing it ! any clues to what the problem is please ? it was ok before the last few weeks !

thank you

have you tried system restore back to a known good point

Do you have XP Journal Viewer installed?

If yes & you dont use it then uninstall it.

If yes & you want to keep it I can show you ways to fix this problem.

It is a known issue between Adobe, Journal Viewer, & Windows Installer.

install microsoft journal viewer

I dont think ive got journal viewer installed --Ive looked and there seems no sign of it

Dio i need to install it please ?

I think if i used system restore its going to be more trouble than the current problem as ive had a few other problem issues that ive manageed to sort out but thks for the suggestion

Journal Viewer usually causes this problem.

Did you look in Add/ Remove programs?

Otherwise I will search for other issues, but the Adobe/ Installer glitch has been known (usually w/ JV).

ok it was just an idea anyway

hi there its not in the list of add/remove progs whats w/jv please ? I have java 2 runtime envoronment ?

By JV I meant Journal Viewer. It is usually installed via Windows Update as an XP optional update.

Do you have the latest Adobe? Have you updated that lately?

Meanwhile I will continue to search. You still might find something in my previous link also.

hi I may have updated it in the past >? I updated adobe from 4 to 6 today and still the same problem. I looked at your threads but nothing sounded like the prob;llem -thku for ur help

what is the exact installer message?

preparing to install? install what? what happens? (besides your hard drive racheting up)