hi all, i am new to computing and at a loss with a problem on my pc. i have downloaded a game but it wont play i keep getting error messages.'no HAL devices found' access violation code 0x00416AE9 (0x00000000)
please please can sombody he-------------------------------------------------------

OS Information:
PropertyValue
OS Name Microsoft Windows XP Home Edition|C:\WINDOWS|\Device\Harddisk0\Partition1
Service Pack 1.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
PropertyValue
Current Clock Speed 2800
Description x86 Family 15 Model 2 Stepping 9
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) 4 CPU 2.80GHz


Memory (RAM):
PropertyValue
Bank Label Bank0/1
Capacity 268435456

Total Memory Deteced in Hardware: ~256 MB
Memory Reported to Operating System: 247MB

Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model WDC WD800BB-00FJA0
Media Type Fixed hard disk media
Size 80023749120 (~75 GB)
Number of Partitions 1

Description Disk drive
Manufacturer (Standard disk drives)
Model eM Bay Reader USB Device
Media Type
Number of Partitions

Description Disk drive
Manufacturer (Standard disk drives)
Model eM Bay Reader USB Device
Media Type
Number of Partitions

Description Disk drive
Manufacturer (Standard disk drives)
Model eM Bay Reader USB Device
Media Type
Number of Partitions

Description Disk drive
Manufacturer (Standard disk drives)
Model eM Bay Reader USB Device
Media Type
Number of Partitions


Installed Printers:
PropertyValue
Name hp psc 1310 series
Port Name USB001
Default True
Driver Name hp psc 1310 series

Name AGFA-AccuSet v52.3
Port Name LPT1:
Default False
Driver Name AGFA-AccuSet v52.3


Motherboard:
PropertyValue
Manufacturer MICRO-STAR INTERNATIONAL CO., LTD
Model
Name Base Board
Part Number
Product MS-6714
Serial Number
Version PCB 5.0


BIOS:
PropertyValue
Manufacturer Phoenix Technologies, LTD
Name Phoenix - AwardBIOS v6.00PG
Release Date 20040629******.******+***
Version IntelR - 42302e31


Monitor:
PropertyValue

Keyboard:
PropertyValue
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


Pointing Device:
PropertyValue
Manufacturer Microsoft
Name PS/2 Compatible Mouse


Sound Card:
PropertyValue
Manufacturer Microsoft
Description Unimodem Full-Duplex Audio Device
Device ID MODEMWAVE\0\{DA525A9D-F68A-4E08-9442-26EFA5E493D0}

Manufacturer Realtek
Description Realtek AC'97 Audio
Device ID PCI\VEN_8086&DEV_24C5&SUBSYS_71401462&REV_02\3&13C 0B0C5&0&FD


Video Card:
PropertyValue

DirectX Installation:
PropertyValue
Version 6.03.01.0146


Modem:
PropertyValue
Model Smart Link 56K Voice Modem
Name Smart Link 56K Voice Modem


Network Adapters:
PropertyValue
Description Realtek RTL8139/810x Family Fast Ethernet NIC #3 - Packet Scheduler Miniport
Description RAS Async Adapter
Description Packet Scheduler Miniport
Description WAN Miniport (L2TP)
Description WAN Miniport (PPTP)
Description WAN Miniport (PPPOE)
Description Direct Parallel
Description WAN Miniport (IP)
Description Packet Scheduler Miniport
Description Microsoft TV/Video Connection
Description Packet Scheduler Miniport

External Ports:
PropertyValue
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator USB0
External Reference Designator USB1

Expansion Slots:
PropertyValue
Slot Designation PCI0
Slot Designation PCI1
Slot Designation PCI2
Slot Designation AGP
-------------------------------------------------------lp!!

Is it just this game which is a problem?
What game is it?
Is everything else ok?
Is that the complete error message?
Also look in the Event Viewer under Application as well as System for red X errors that coincide with the HAL error:
Start > Run > eventvwr.msc

Also in your scan I don't see a Video Card. Check under Device Manager:
Start > Run > devmgmt.msc
check under "Display Adapters" as well as under "Sound, Video, & Game Controllers" Look for any yellow !

Just to let you know:
"Hardware Abstraction Layer (HAL):
A component based on the Windows NT operating system that provides platform-specific support for the Windows NT kernel, I/O Manager, kernel-mode debuggers, and the lowest-level device drivers. The HAL exports routines that abstract platform-specific hardware details about caches, I/O buses, interrupts, and so forth. The HAL provides an interface between the platform’s hardware and the system software. For example, the HAL implements a routine to map each device driver's bus-relative device interrupt vector to a system-assigned vector with a corresponding platform-specific hardware priority (DIRQL). The HAL also provides several routines that provide DMA transfer support."

Joan,

Your motherboard has on-board graphics, which means that you probably don't have a separate graphics card because it's also been built onto the motherboard, so most people would use the on-board connection. The graphics chip used on your motherboard is an "Intel Extreme Graphics" type and it looks like it's set up to use 8Mb/9Mb of your system memory (RAM) (that's why the value reported to the operating system is less than the amount of RAM physically present in the system, as seen on your hardware report posted above).

If the game that you are trying to play is one of the many modern games that only support certain types of graphics cards, you may find that it is not compatible with your on-board graphics chip. You should be able to find this out by checking the system requirements of the game. If you aren't sure, tell us what game it is (including the version) and someone here can probably help you to find out.

...... that's all assuming, of course, that it is only this game that has a problem with the graphics, as Jephree rightly asked first of all.

thanks jephree the problem does only seem to be with this one game ballistik (msn games) Direct 8.0 or higher
Windows 98, ME, NT, 2000, XP

belinda says:
400 Mhz Pentium or better
128MB RAM
3D Video Card with 32MB
Direct 8.0 or higher
Windows 98, ME, NT, 2000, XP
those are the system requirmentsfor ballistik. have looked in event viewer under application and system and cannot find any errors that coinside with the hal error.have also cheaked device manager and cannot find any yellow

thanksDJNafey for the support

Was that the exact error message? (no HAL devices found' access violation code 0x00416AE9 (0x00000000)) I can find no reference to that message at all. When you say that you downloaded the game do you mean downloaded to your pc or played online?

Originally Posted by joan

thanks jephree the problem does only seem to be with this one game ballistik (msn games) Direct 8.0 or higher
Windows 98, ME, NT, 2000, XP

belinda says:
400 Mhz Pentium or better
128MB RAM
3D Video Card with 32MB
Direct 8.0 or higher
Windows 98, ME, NT, 2000, XP
those are the system requirmentsfor ballistik. have looked in event viewer under application and system and cannot find any errors that coinside with the hal error.have also cheaked device manager and cannot find any yellow

My guess would be that you are lacking the 3D Video Card with 32MB

That was my initial thought..........but joan didn't actually state that she had played other games needing the same specs without problems. I thought this might have been the first game she had played on her PC.

joan is my mom, she does seem to have probs playing 3d games as she advised me. she downloaded Ballistik to her desktop and was playing it from there with no probs, this only appeared to happen after purchasing the game, i downloaded directx for her.
how does she get a 3d video card? this seems the most probable answer, the same answer to the probs i'm also having.