windows keeps freezing up!

  1. #1
    purplewitch is offline Junior Member

    Unhappy windows keeps freezing up!

    hi I have been on your virus forum and my laptop is now clean but I am still having issues, once on for about 5 mins everything freezes up to the point where I have to use the power key to restart. It appears to be ok in safe mode.

  2. #2
    Digerati is offline Super Moderator
    Some information about your hardware would help. Freezing can be caused by many things, which makes it difficult to troubleshoot. Common causes are heat, caused by excessive dust build up, or bad air flow through the case. A failing power supply, failing RAM, failing motherboard, are all possible causes. Being fine in Safe Mode suggests it could be driver issue. Any errors in Device Manager?

  3. #3
    purplewitch is offline Junior Member
    my system is
    OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 3069 Mb
    Graphics Card: ATI Mobility Radeon HD 3470 , 256 Mb
    Hard Drives: C: Total - 113859 MB, Free - 64399 MB; D: Total - 110275 MB, Free - 109990 MB;
    Motherboard: Acer, Inc., Chapala , Not Applicable, LXAQB0X61282308E7F2500
    Antivirus: avast! Antivirus, Updated and Enabled

    in device manager something called "consumer IR device" says windows cannot load drivers.

  4. #4
    purplewitch is offline Junior Member
    sorry ment to add lap top two years old, the power cable only a few months old, also its always seems to get quite hot but I dont think its any worse than usual.

  5. #5
    Digerati is offline Super Moderator

  6. #6
    purplewitch is offline Junior Member
    I'm afraid no joy I can't find that update listed in my system many similar,

  7. #7
    Digerati is offline Super Moderator
    Hmmm, well, I am afraid I am at a loss then. I note one user in that link above simply disabled the device in Device Manager, rebooted and the system worked fine. You might try that.

  8. #8
    purplewitch is offline Junior Member
    i'm afraid it doesn't give me the option to disable button is ghosted, acer say they have an update for the driver but wont let me manually download, also java updater keeps saying its not working and turning off think its infested with gremlins, time to buy a new one ha x

  9. #9
    purplewitch is offline Junior Member
    ps thanks for your help anyway will let you know if i find a solution x

  10. #10
    Digerati is offline Super Moderator
    think its infested with gremlins
    Well you may want to have one our Malware Removal experts take a look. Please read this then start a new topic here.

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