Hello

I have a Toshiba Satellite L300D laptop computer running Windows Vista Premium.

Quite regularly when I right-click the recycle bin it shows the spinning ring and then Vista crashes.

My computer has good specs so it is not because of my computer's performance.

Please can someone help me with a solution to this problem.

Thanks

PC Specs:
Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-70 2.00 Ghz
Memory: 3 GB
Hard Drive: 160 GB

Try running this from a run box (win key + R)

regsvr32 /i shell32

Click OK.

Restart your computer.

If the problem persists check your Event Viewer:

Working with Vista’s new Event Viewer

Thanks very much for your reply.

That seems to have fixed the problem but I am not sure yet.

I will regularly check the recycle bin to see if it crashes

// Sorry duplicate

No problem.

Let us know if we can help further.

I am afraid it has crashed again, so that did not fix the problem. Can you please tell me what I am to look out for with the event viewer?

I did a disk check and it said there are some corrupted files and they could not be repaired. Do you think that might be the problem?

Open the System tab and look for red X errors that coincide with a crash.

How exactly does it crash? Does it freeze? Does it BSOD? Does it just shut off?

Well it is just that the ring keeps spinning and it never displays the right-click menu, it freezes but I am still able to work with other applications, just not the desktop. Sometimes I have to click while the ring is spinning, and then it brings up a menu saying explorer has stopped responding: close, restart or wait for it to respond. I have to click restart and then it will reload explorer.

I looked in the event viewer under system for red X errors and I found two critical errors, one of which is due to a crash. Here are all of the details for this error:

"The device Microsoft WPD FileSystem Volume Driver (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem."

- System

- Provider

[ Name] Microsoft-Windows-DriverFrameworks-UserMode
[ Guid] {2e35aaeb-857f-4beb-a418-2e6c0e54d988}

EventID 10111

Version 1

Level 1

Task 64

Opcode 0

Keywords 0x2000000000000000

- TimeCreated

[ SystemTime] 2009-03-06T17:12:08.404Z

EventRecordID 30709

Correlation

- Execution

[ ProcessID] 1144
[ ThreadID] 1536

Channel System

Computer Laptop

- Security

[ UserID] S-1-5-18


- UserData

- UmdfDeviceOffline

[ lifetime] {2081046A-D978-494E-868D-2738E24B88BF}
- DeviceInfo

FriendlyName Microsoft WPD FileSystem Volume Driver

Location (unknown)

InstanceId WPDBUSENUMROOT\UMB\2&37C186B&1&STORAGE#VOLUME#1&19 F7E59C&0&_??_USBSTOR#DISK&VEN_APPLE&PROD_IPOD&REV_ 1.62#000A270013061DEC&0#


RestartCount 5

// Sorry duplicate

If you have a USB drive connected then try removing it.