Hi, I've just bought a new lap top, a Dell 1525 Inspiron and since yesterday has been driving me mad. Every time you turn it on it does a disk check for inconsistency, it runs the whole check, restarts the computer, brings up my pic, I enter my password, there is the desk top, but nothing respond, no programme at all. I can't get onto the internet, or even the Dell Support Center. To stop the freeze you have to turn it off completely and then it goes. Switch on again and it goes thru the whole process again. It says it's checking File system C NTFS Volume label is OS then, one of your disks needs to be cked for inconsistency, then it runs thru the 3 stages, says Windows has finished checking your disk, please wait while computer restarts. Which it does and then nothing works, sometimes if you keep clicking on the internet or whatever it is you want to open the screen starts to get paler and paler until it's almost white! What on earth is happening - please help. Many Thanks

Boot into Safe Mode Safe Mode
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Can you get into Safe Mode?


First try: Last Known Good Configuration

If that fails try: Safe Mode > System Restore

If that fails try Safe Mode with Command Prompt:

1,2,3. Next type "fsutil dirty query <letter of drive that chkdsk keeps checking>" (for example, C:

fsutil dirty query c:

4. If the returned message indicates that the volume is dirty, go to step 5
5. Next type "chkdsk <drive letter> /f /x"

chkdsk c: /f/x

If you get this below answer YES.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? <Y/N>
6. After that finishes, repeat step 3.
7. If the volume is no longer dirty, reboot and chkdsk should not reappear.

The "fsutil dirty query" reports the current state of the flag.
"Chkdsk /f" forces Chkdsk to run whether or not the flag is dirty--- it's a way to ensure that errors are fixed, regardless of what the flag says.
"Chkdsk /x" goes a little further and helps ensure that any files that were left open get closed; it actually implies "/f" so you don't need the /f if you're using /x .
With either /f or /x, at the end of the run, Chkdsk should set the flag to clean


If problems persist and as this is a new laptop I would contact Dell or your retailer and utilize your warranty options.

I've just bought a new lap top

What do you mean by "just"? A couple days ago?

If problems persist and as this is a new laptop I would contact Dell or your retailer and utilize your warranty options.

At the very least, you need to open a ticket with them so you are on record as having this problem. If you have not been dinking with the hardware, partitions, or the drive's file system (times when minor problems can turn to serious corruption), then this "suggests" your drive, or the controller (integrated on the motherboard) is failing.

If this has just been a couple days, and you bought it a local retailer - take it back! They will not want to take it back, so they will probably fix it (new drive), or break it more and give you a new one. Take any original disks with you.

In any event, if you have already started using this computer and have important data saved on it, back it up.