i have gateway laptop, with windows vista sp1,, i got a new battery and plugged it in, got x on battery status and shows 'battery not detected', battery is working as i can unplug ac line and computer still runs. did some research by google and found i should check device manager thur properties on computer, did so and found i couldnt open device manager, well, i have been thinking of doing a clean reinstall for some time now so i went ahead and did it. i am still having the same problem, so i did some more research and found that i should check bios to see that battery calibation is enabled and did so ,, it was disabled, when i switched it to enable, it went to the calibration and showed it had nothing to do and battery was showing not detected there as well. any ideas

Just to verify:

1) Neither Vista nor the BIOS detects a battery?

2) The battery works OK? (AC unplugged)

Was the old battery detected? Is the new one exactly the same battery?

neither vista or bios detects battery, and yes both recognize orig/old battery. funny thing is that if i put the new battey in and try to start the computer, it wont start, if i plug in the ac siupply it will start and i can umplug the ac cord and computer will continue to run
[apparently/obviously] on the battery, and the battery status continues to show ac plugged in even though it is not.

no the battery is not exactly the same model number,, but it looks exactly the same and the volts and mAH are the same at the old one.

What is the exact Gateway model?

mt6828, old battery is 6msbg
model number for old batery is 3ur18650f-2-qc-ma1
,, new one has codes of m680/m360/m460

I was going to search Gateway for updates. Perhaps a BIOS and or the manual for BIOS settings.

It sounds like the BIOS is simply not detecting but otherwise working when kick-started by the AC.

I also notice a battery recall issue. Did your model relate to that?

You will see a link here:

Gateway Support - Drivers, Software and Firmware Updates

To here:

Gateway Official Site: Battery Exchange Program


BIOS here:

Gateway Support Drivers & Downloads


The Gateway for general downloads:

Gateway Support

i already downloaded latest bios and no my battery was not in realcall, i think i am returning the battery to china as to where i bought it off ebay

The only other thing I can think of is to try various BIOS settings.

Perhaps try Defaults which I assume sets Calibration to Disabled as it was.

Perhaps check anything under Power Management.

If you can find the exact same battery or at least get one from Gateway might be the best.