Vista Crashing Issue

  1. #1
    LawsonE is offline Newbie

    Vista Crashing Issue

    Hi Everyone,

    I'm a first time user at this forum and I need some help wtih my Vista System. I
    have purchased my machine 1.5 years ago and its been running fine. Its a Toshiba A200-AH3 series model, pentium dual core.

    However, just over the last few days of the new year, my system has been
    experiencing a lot of issues. I believe this all started when I first plugged my uncle's USB drive into my machine when he wanted to show me a ppt file/card that he created. After plugging his USB in and starting to run his ppt, Symantec on my computer popped up a message saying there is a virus on his USB and it cleaned the infected file. The worm that was detected was W32.Arpiframe but according to Norton and the information I could gather on it, it seems to affect systems outside of Vista. After that clearance, I thought my machine was ok but it was not. There is a record of this virus on symantec as a backup item. I was also using their wireless network to connect to the net to upload a submission.
    So any time I have been surfing online while connected to the internet, the machine seems to hang a lot. What I mean is that the system doesn't move, the mouse is locked there on screen(however, in some cases, the mouse could move as well on screeen) and after a minute or two things resume normally. I know that this sometimes happens naturally but here the whole system stops and then continues and happens quite a lot and mainly when I'm actually online.

    There has also been the occurance of a light blue screen (not the dark blue vista crash screen) that comes up instead of my desktop or whatever I was working on. (This was occuring before the hanging of the system) That light blue screen covers the whole screen and doesn't go away after a while and the machine is frozen in that state, so eventually I have to turn off the power and turn it back on to get the comptuer going again. upon loading into vista, no error messages are detected. This has also occured with grey screens as well instead of light blue. Also, this occurs mainly when I'm online. When I have been offline (i.e, not connected to the internet at all), this doesn't seem to happen often. Most recently about an hour or two ago, I had the occurance of a blue vista crash
    screen (happened twice preivously too) and this time i was able to catch the message: "Kernel_Data_INPAGE_Error".

    All these errors mainly come while I am online as I was able to burn DVDs for 2 hours to backup my files.

    So with all these issues I spent the day running a full virus scan with the most updated LiveUpdate versions of Symantec and its come up empty. I have tried to system restore to a point before my uncle's insertion of the USB thinking the virus might have caused registry changes before it was caught, but no luck there either as I am still getting these issues. I have also run scandisk and fixed any disc errors there were on my C drive. I have looked at event viewer and within the last 24 hours, there have been over 1300 errors on my machine. A number of them are from atapi,Servicing (with two different event ID), Service Control manager Eventlog provider, Distributed COM, and SharedAccess_NAT. THere have also been a lot of warnings mainly from ApplicationExperienceInfrastructure, Symantec and servicing.

    I am really needing a lot of help to get my system back to normal again and any help would be appreciated. I will be checking often and am willing to post any information about my system to help as I am returning to lectures on monday and need this laptop up and running in order to deliver them.

    Thank you for your time

    Lawson

    UPDATE: Also, Its still going on, but now even though there is no wire in the machne and wireless is off, it says its connected to the following IP address: 142.150.41.224
    Last edited by LawsonE; 04-01-2009 at 06:08 AM. Reason: Update


  2. #2
    townsbg is offline Senior Member
    Please post malware related questions on d-a-l's malware section. That is where malware related threads are monitored. Discussions there are more controlled then the rest of the site considering the sensitivity of the issue.

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