I have a CD with a program on it (Adobe Photoshop Elements), it loads peferctly in my old XP laptop, but the explorer cannot even see any files on the CD in my new Vista laptop. I've loaded other programs onto my new laptop with no problem, so I'm fairly certain it isn't a hardware problem.

Any suggestions would be much appreciated.

Thanks

Pete

Sorry to not respond to your earlier post as I did my Google best to find information for you.

I found very little and was hoping someone else might know more.

You said Version 4 and I could find no mention or support from Adobe on anything prior to Version 5. Even with Version 5 there was a necessary upgrade to run on Vista.

I found a few people say No to version 4 on Vista and also a few that said they did it. Unfortunately that is about all I could find.

When you put the CD in the XP machine does it show you files there?

Just curious if it is an ISO CD the file structure might not be visible in any OS. Again just speculating.

Is the CD detected at all when you insert it?

Hi jephree,

The reason I reposted, and rephrased my post is because I found on Microsofts own support pages that Photoshop Elements Ver 4 is supposed to run under Vista, link to Microsoft support page: -

http://support.microsoft.com/kb/932246

Yes, thats an update which I have tried to load, but it tells me my version of Vista doesn't need that update, as my machines less than two weeks old I'm assuming my Vista version already has that update incorporated.

So my post is really about my CD/DVD player not being able to read the installation CD. When I put the CD into my old XP laptop, the CD autoruns and starts the installation. I stop the installation and open up windows explorer and it does show about 6 or 8 files on the CD. ( My old laptops at work as I am writing this ). In my Vista machine, it recognises that there is a CD in the drive as it asks me do I want to burn files to the CD. But it does not show any files on the CD. I cannot comment on an ISO CD as I do not understand that.

Like you I have been Googling, I did come across one suggestion that an anti virus programme running may prevent the CD being read. I have got Norton Security 2007 loaded. I have tried disabling it then trying to read the CD with no joy.

Thank you for any help jephree

Pete

Just as a quick try: try changing the DMA/PIO settings on the drive just to see if that will make a difference for this disk. You can always reset this setting.

I am working on an XP machine so am hoping the path is the same:

Right click My Computer then click Manage then Device Manager

Click the + next to IDE ATA/ATAPI controllers

Right click the line of the controller that has your DVD/CD drive on it (Primary or Secondary) then click Properties and then Advanced Settings > Transfer Mode

This is probably set to DMA. Change it to PIO and see if the disk can be read then.

Hi again jephree

Unfortunately that didn't work

Regards

Pete