Hi

I have just purchased a new laptop with windows 7. I have 2 probs:

1. When i plug in the ipod shuffle it is not recognised. do i need to install a driver? if so, can i download the install?

2. i have loaded all my tunes from my ext HD to the itunes folder on my new laptop. however itunes then says it needs to convert them. this is taking hours and it appears to be duplicating the tunes. any ideas!?

thanks

Hi collinsca

Have tried the troubleshooting section of your manual. If you don't have the manual it can be found here.
http://manuals.info.apple.com/en/ipo...ures_guide.pdf

They suggest : -

The 5 Rs: Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have a problem with iPod shuffle.
Try these steps one at a time until the problem is resolved.
If one of the following doesn’t help, read on for solutions to specific problems.

1 Reset iPod shuffle by turning it off, waiting five seconds, and then turning it back on again.

2 Retry with a different USB port if you cannot see iPod shuffle in iTunes.

3 Restart your computer, and make sure you have the latest software updates installed.
4 Reinstall iTunes software from the latest version on the web.

5 Restore iPod shuffle. See “Updating and Restoring iPod shuffle Software” on page 26.

Updating and Restoring iPod shuffle Software

You can use iTunes to update or restore the iPod shuffle software.
It is recommended that you update iPod shuffle to use the latest software.
You can also restore the software, which returns iPod shuffle to its original state.

1 If you choose to update, the software is updated but your settings and songs are not affected.

2 If you choose to restore, all data is erased from iPod shuffle, including songs and any other data.
All iPod shuffle settings are restored to their original state.

To update or restore iPod shuffle:

1 Make sure you have an Internet connection and have installed the latest version of iTunes from

Apple - iTunes - Download iTunes Now.

2 Connect iPod shuffle to your computer.

3 In iTunes, select iPod shuffle in the Source pane and click the Settings tab.

The Version section tells you whether iPod shuffle is up to date or needs a newer version of the software.

4 Do one of the following:

1 To install the latest version of the software, click Update.
2 To restore iPod shuffle to its original settings, click Restore. This erases all data from
iPod shuffle. Follow the onscreen instructions to complete the restore process.

Hope that helps

thanks for the very detailed response.

Thanks for getting back.
Hope all is OK know


Jim23