Website email and Outlook Express 6 configuration?

  1. #11
    D-A-L is offline D-A-L Administrator

    Re: Website email and Outlook Express 6 configuration?

    If you are entering all the info exactly as given to you by your host then it is hard to say where the fault lies. This really is an issue for the hosting company to resolve for you because we could try a whole host of different combinations and be missing some vital info.

    I know you said previously they were not much help but I really would suggest contacting them again and insisting someone walks through the settings with you to check everything is correctly setup at their end.

  2. #12
    wildwestdeals is offline Full Member
    Thanks, I'll work on that again. And you're right, they should help me.
    Last edited by wildwestdeals; 16-07-2010 at 07:39 AM.

  3. #13
    wildwestdeals is offline Full Member
    Hey, thought I'd get back with you and let you know what's up with this problem!

    I've decided to not use Outlook 2007 or Outlook Express because using just the webmail
    at hosting acct will due...apparently I cannot use a webmail mailbox and Outlook concurrently on same site.

    Below is the email I received when I contacted them and explained the issue...
    ..............................................
    Hi Nile,

    You cannot check your email successfully from Cpanel, and that is not a valid Cpanel user name.

    Please log in to webmail instead:

    http://www.bestdamninfo.com/webmail/

    User is the FULL email address nilevincent@bestdamninfo.com and you'll use the password you assigned when you created that email account.

    You can both send & receive email from the webmail URL.
    ..............................................
    And here's the last email I sent to them...
    ............................................
    Hey, thanks for help...yet here's where I am troubled...
    I inserted the link http://www.bestdamninfo.com/webmail/ into Kompozer,saved and published so when I open my webpage bestdamninfo.com and click on contact email link, it does transfer me to my email webmail in your hosting...
    So how do you have the 'To' field filled in automatically with 'nilevincent@bestdamninfo.com' ?
    If anyone clicks on my contact email link on webpage and then sent to webmail to compose,
    how will one know where to send email?.
    Seems like the webmail should open to 'compose' automatically and have 'To' filled in also...
    What am I missing?
    By the way, thanks.
    Nile
    ................................
    D;A;L, As I stated using the 'Squirrel' webmail is fine, yet do you have any suggestions
    about how the webmail 'compose' email can open automatically and 'to' field filled in?
    I'm not getting any answers from hosting and nowhere on web is there a good answer.
    Any suggestions?
    Thanks...
    PS...at least I've made a little progress.
    Last edited by wildwestdeals; 10-08-2010 at 05:09 AM.

  4. #14
    Doverstation is offline Newbie
    Tackle the Web with $5.99 .COM's from Go Daddy!
    I had been dealing with the exact same issue for the last three weeks.
    I could receive email, but not send. It would just sit in the Outgoing mail box followed by an error message.

    Yesterday I solved the problem.

    Most all the advice you received is correct, however Frontier did not fully explain the difference between user name, account name and your name.

    Lets go thru the set-up again in Outlook Express using tools/accounts/mail (set to: pop.3frontier.com)
    Click Properties, then General, then Mail Account (set to: pop.3frontier.com)

    Now STOP!!! This is where things were confusing.

    Under User Information
    Name: Enter the account name you ORIGINALLY received from VERIZON.net, or if it is old enough, from GTE.net.
    DO NOT ENTER AN EMAIL ADDRESS

    Mine was a series of three lower case letters, followed by two numbers, followed by three more lower case letters. (something like this abc12def)
    put nothing else in that field.

    Another hint was when I had logged in to frontier.com to retrieve my mail, the account name is right after the word "Welcome". Just use the name or the series of letters and numbers that are in front of @frontier.com. Nothing else

    DO NOT USE THE EMAIL ADDRESS YOU USE ON THE FRONTIER MAIL LOGIN PAGE TO ACCESS YOUR EMAIL. Chances are it is not the same as your original account name.

    Moving on...
    At some point you should have received an email from Frontier Communications.
    Subject: Welcome to Frontier Mail
    In the body of the email it may have read: "Hi. We are pleased to announce that your email is being migrated to your new and improved email service, Frontier Mail.
    Starting today your new email address is your.name@frontier.com."

    Now.......
    Under E-mail address, add the new email address that frontier.com sent you.
    It could look like your.name@frontier.com

    Place a check mark in the box below that says "Include this account when receiving mail or synchronizing.

    Click the Servers tab. Everything should be as others have explained.
    My incoming mail server is a POP3 server.
    Incoming mail (POP3): pop3.frontier.com
    Outgoing mail (SMTP): smtp.frontier.com

    Now STOP!

    Under Incoming Mail Server
    Account name: Enter the email address again that frontier assigned you. your.name@frontier.com
    Enter the EXACT SAME PASSWORD THAT YOU USE TO LOG-IN AT FRONTIER.COM

    Place a check mark in the box next to Remember password.

    Under Outgoing Mail Server place a check mark in the box next to My server requires authentication

    Click the Settings button
    Outgoing Mail Server
    Under Logon Information, click Log on using
    Account name: again, use the same one frontier.com sent to you (your.name@frontier.com)
    Password: to verify that it is correct, re-enter the exact same password you use to Log-in to your account at frontier.com

    Verify or place a check in the Remember password box.

    Do NOT place a check mark anywhere else.

    Click OK

    Click the Advanced tab
    Make note of the Outgoing mail (SMTP) number and the Incoming mail (POP3) numbers. You may need to change them back.

    Set the Server Port Numbers

    Outgoing mail (SMTP): 25
    (no check in secure connection box)

    Incoming Mail (POP3): 110
    (no check in secure connection box)

    Click Apply
    Click OK
    Click Close

    Now send yourself a test email using your new email address.
    If it does work, then send yourself a test email using your old email address.

    If it doesn't work, then reset the Port numbers back to the original ones you took note of.

    Now send yourself another test email using your new email address.
    If that works, then send yourself a test email using your old email address.

    If none of this works, then I can't help you.
    It's all I got. It worked for my account.

    Regards,
    Bill

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