Help!
Cannot seem to remove (and keep clear of) this trojan horse.
please see attached log, any help appreciated

Logfile of HijackThis v1.98.2
Scan saved at 10:01:10, on 04/11/04
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
C:\WINNT\system32\cisvc.exe
C:\WINNT\SYSTEM32\DWRCS.EXE
C:\WINNT\system32\FEELitDM.exe
C:\WINNT\System32\frxhser.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINNT\system32\frxhapp.exe
C:\WINNT\System32\mnmsrvc.exe
C:\WINNT\system32\rundll32.exe
C:\Program Files\Sophos SWEEP for NT\SWEEPSRV.SYS
C:\Program Files\Sophos SWEEP for NT\SWUPDATE.EXE
C:\WINNT\System32\PAL\CSS\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Intel\ASF Agent\AS***ent.exe
C:\WINNT\System32\DSentry.exe
C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe
C:\Program Files\Windows SyncroAd\SyncroAd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\IMMERS~1\TOUCHS~1\Clients\Desktop\IDes ktop.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Immersion Corporation\TouchSense\Server\TouchSense.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
C:\PROGRA~1\MICROS~3\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINNT\msagent\AgentSvr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe
C:\Program Files\a2 free\a2start.exe
C:\Program Files\a2 free\a2scan.exe
C:\Documents and Settings\catherine\Local Settings\Temporary Internet Files\Content.IE5\OHCJKNWN\hijackthis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://adcalb
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://adcalb/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://adcalb
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = calisa:8080
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [DVDSentry] C:\WINNT\System32\DSentry.exe
O4 - HKLM\..\Run: [CreateCD50] "C:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [Windows SyncroAd] C:\Program Files\Windows SyncroAd\SyncroAd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [IDesktop.2.5] C:\PROGRA~1\IMMERS~1\TOUCHS~1\Clients\Desktop\IDes ktop.exe 1
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Microsoft Outlook.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: InterCheck Monitor.LNK = C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = calroom.essex.local
O17 - HKLM\Software\..\Telephony: DomainName = calroom.essex.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{4887B6BF-4DDF-46C3-B9C7-93A8A3EA81BB}: Domain = calroom.essex.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{4887B6BF-4DDF-46C3-B9C7-93A8A3EA81BB}: NameServer = 192.168.1.30,192.168.1.29
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = calroom.essex.local
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = calroom.essex.local

That log is clean, where is your antivirus program detecting the trojan (File location).

AVG records the trojan at the following location and nothing Ive done seems to remove it -
C:\TEMP\INSTAL~1.EXE

Boot into Safe Mode

Delete the following folder:
C:\Temp

Reboot and see how it goes

Hi
have done that - and AVG now reporting that its clear (think with my luck this month its bound to return!)

your help was much appreciated
Catherine

You definetly need some protection against other threats. Read this info:

Preventing it returning

After your problem has been resolved on the forum, it is an absoulute MUST to do the following steps to prevent the problem returning. Click on the link to get access to the software or webpage that I'm referring to.

1. Visit Windows Update
Pay a visit to Windows Update and scan for and download ALL Critical Updates and Service Packs. New updates are usually released monthly so check back to Windows Update every month.

2. Download Antivirus Software-
If you haven't already got Antivirus software, you should download and install AVG Antivirus. It is freeware and is updated nearly every 2 days (sometimes more frequently if there are a lot of new viruses) and in my opinion, is better than some Antivirus software such as Norton. Antivirus software will prevent viruses infecting your system and it is important that you update it every two days or every week at the most.

3. Download a Firewall-
If you haven't already got a firewall, it is Very important that you download one. Firewalls will prevent unauthorised access to your computer and stop data leaking out of your computer. You may think that it won't happen to you, but Hackers don't care who you are, what you do, where you live or what you had for tea last Sunday on your holiday in the Lake District, they want your data. Firewalls will keep these sneaks out and one of the best is Sygate Personal Firewall, which happens to be freeware.

4. Spyware Scanners-
It is important that as well as having real time spyware protection, you have a spyware scanning application. If you have not already been told to download one earlier in this thread, it is a good idea to download Spybot Search And Destroy and Ad-aware. They are both spyware scanners and will search for a remove spyware. It is recommended that you have both, because one will pick up entries that the other misses. It is even a good idea to download these if you have other programs such as ASE, Spysweeper, Pest Patrol, etc, because one spyware scanner will not pick up everything. Please remember to update your spyware scanners weekly/fortnightly.

5. Prevent Spyware slipping through Internet Explorer-
Quite a lot of spyware slips through Internet Explorer if your settings are not tight enough. Spyware Blaster will help you prevent spyware slipping through and installing tracking cookies. Simply run it via Start> Programs> Spyware Blaster and click Enable All Protection and it will protect you. It doesn't even have to be open! Remember to update weekly/fortnightly.

6. Constant Spyware Protection-
It is important to have constant spyware protection. Spyware Guard works like an antivirus program but detects Spyware instead. It will constantly protect your system. Check for updates monthly.

All Of these steps are very important and it is HIGHLY recommended that you download all of the programs mentioned for your own safety. Remember to Update everything (including Windows using Windows Update)! It is also a good idea to perform weekly/fortnightly scans with Spybot S&D, Ad-aware and your antivirus software.

And last of all, please remember, that common sense is your greatest tool. Without it, spyware and other related Malware would rule!