followed all of Owen's instructions new log file! (Resolved)

**bealey1** · 21-10-2004

here is my new log file, any problems? many thanks guys

Logfile of HijackThis v1.98.2
Scan saved at 18:28:16, on 21/10/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\INETG\SERVICES.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\SYSTEM\GSICON.EXE
C:\WINDOWS\SYSTEM\DSLAGENT.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLDIAL.EXE
C:\WINDOWS\EWUPDATER.EXE
C:\PROGRAM FILES\AOL 9.0\AOLTRAY.EXE
C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MP***ENT.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\AOL 9.0\WAOL.EXE
C:\PROGRAM FILES\AOL 9.0\SHELLMON.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\LEXPPS.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\AOLTPSPD.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.easywebsearch.nl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.easywebsearch.nl
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.easywebsearch.nl
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.shareware.us/srchasst.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.co.uk/
F1 - win.ini: run=C:\WINDOWS\INETG\SERVICES.EXE
O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\EN-US\MSNTB.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [EW Message Server] msg32.exe
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [ewupdater] C:\WINDOWS\EWUPDATER.EXE
O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\INETG\SERVICES.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKCU\..\Run: [delmsbb] C:\WINDOWS\delmsbb.exe
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\INETG\SERVICES.EXE
O4 - Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Startup: Encoder Agent.lnk = C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE
O9 - Extra button: Kangaroo - {06A18DC1-FE86-11d3-B9AF-0000B4C32B4D} - http://knowledge-assistant.com/webka/toolbar/tbie.asp (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Voiceglo directory - {C9B8ABB6-1CC3-4957-9CA3-053036B2EE3A} - C:\WINDOWS\All Users\Desktop\Glophone.lnk (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnview95.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/comput...up/qdiagcc.cab
O16 - DPF: {E862C832-3A5F-4CEB-BFAA-167B22010A71} (InfosFinder2.InfosFinder) - http://support.packardbell.com/files...fosFinder2.CAB
O16 - DPF: {C52C1623-3D3E-45EE-9581-B7D68EDB0728} (HiperLoader Control) - http://plugin.hipermedia.co.uk/hiper.cab
O16 - DPF: {3F2705D0-C9D8-4020-A15C-E495A0050EC6} (Easywebinstaller Control) - http://s7.blingblingcontent.com/tool...binstaller.ocx
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = aoldsl.net

**Bear** · 21-10-2004

Thanks bealey1, one of the D-A-L security experts will analyze your log ASAP.

**bealey1** · 21-10-2004

many thanks, u guys r quick!!!

**owen** · 21-10-2004

Hello,
Close all browser windows, restart Hijack This and put a checkmark next to the following entries:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.easywebsearch.nl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.easywebsearch.nl
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.easywebsearch.nl
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.shareware.us/srchasst.html
F1 - win.ini: run=C:\WINDOWS\INETG\SERVICES.EXE
O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)
O4 - HKLM\..\Run: [ewupdater] C:\WINDOWS\EWUPDATER.EXE
O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\INETG\SERVICES.EXE
O4 - HKCU\..\Run: [delmsbb] C:\WINDOWS\delmsbb.exe
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\INETG\SERVICES.EXE

Click Fix Checked

Then boot into Safe Mode and ensure that you are showing Hidden Files and Folders.

Delete the following files and folders:
C:\WINDOWS\EWUPDATER.EXE
C:\WINDOWS\INETG
C:\WINDOWS\delmsbb.exe

Reboot and post a fresh log

**bealey1** · 21-10-2004

ok think its all done!

Logfile of HijackThis v1.98.2
Scan saved at 22:48:37, on 21/10/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\SYSTEM\GSICON.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\DSLAGENT.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLDIAL.EXE
C:\PROGRAM FILES\AOL 9.0\AOLTRAY.EXE
C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MP***ENT.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost
F1 - win.ini: run=C:\WINDOWS\INETG\SERVICES.EXE
O2 - BHO: (no name) - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - (no file)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\EN-US\MSNTB.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [EW Message Server] msg32.exe
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [ewupdater] C:\WINDOWS\EWUPDATER.EXE
O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\INETG\SERVICES.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\INETG\SERVICES.EXE
O4 - Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Startup: Encoder Agent.lnk = C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE
O9 - Extra button: Kangaroo - {06A18DC1-FE86-11d3-B9AF-0000B4C32B4D} - http://knowledge-assistant.com/webka/toolbar/tbie.asp (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Voiceglo directory - {C9B8ABB6-1CC3-4957-9CA3-053036B2EE3A} - C:\WINDOWS\All Users\Desktop\Glophone.lnk (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnview95.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/comput...up/qdiagcc.cab
O16 - DPF: {E862C832-3A5F-4CEB-BFAA-167B22010A71} (InfosFinder2.InfosFinder) - http://support.packardbell.com/files...fosFinder2.CAB
O16 - DPF: {C52C1623-3D3E-45EE-9581-B7D68EDB0728} (HiperLoader Control) - http://plugin.hipermedia.co.uk/hiper.cab
O16 - DPF: {3F2705D0-C9D8-4020-A15C-E495A0050EC6} (Easywebinstaller Control) - http://s7.blingblingcontent.com/tool...binstaller.ocx

**bealey1** · 21-10-2004

Compleated again think this one looks better! sorry about the other post!

Logfile of HijackThis v1.98.2
Scan saved at 23:03:06, on 21/10/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\WINDOWS\SYSTEM\GSICON.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DSLAGENT.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLDIAL.EXE
C:\PROGRAM FILES\AOL 9.0\AOLTRAY.EXE
C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MP***ENT.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\UNZIPPED\HIJACKTHIS[1]\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.co.uk/
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\EN-US\MSNTB.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [EW Message Server] msg32.exe
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [GSICONEXE] gsicon.exe
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Startup: Encoder Agent.lnk = C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE
O9 - Extra button: Kangaroo - {06A18DC1-FE86-11d3-B9AF-0000B4C32B4D} - http://knowledge-assistant.com/webka/toolbar/tbie.asp (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: Voiceglo directory - {C9B8ABB6-1CC3-4957-9CA3-053036B2EE3A} - C:\WINDOWS\All Users\Desktop\Glophone.lnk (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com.../c381/chat.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnview95.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/comput...up/qdiagcc.cab
O16 - DPF: {E862C832-3A5F-4CEB-BFAA-167B22010A71} (InfosFinder2.InfosFinder) - http://support.packardbell.com/files...fosFinder2.CAB
O16 - DPF: {C52C1623-3D3E-45EE-9581-B7D68EDB0728} (HiperLoader Control) - http://plugin.hipermedia.co.uk/hiper.cab
O16 - DPF: {3F2705D0-C9D8-4020-A15C-E495A0050EC6} (Easywebinstaller Control) - http://s7.blingblingcontent.com/tool...binstaller.ocx

**owen** · 22-10-2004

Thats a clean log, how are things running?

**bealey1** · 22-10-2004

Things are running bloody brilliant!!!!!! thanks so much 4 all of your help guys!!

**Bear** · 22-10-2004

Glad to hear it and your welcome.

**owen** · 22-10-2004

Preventing it returning

After your problem has been resolved on the forum, it is an absoulute MUST to do the following steps to prevent the problem returning. Click on the link to get access to the software or webpage that I'm referring to.

1. Visit Windows Update
Pay a visit to Windows Update and scan for and download ALL Critical Updates and Service Packs. New updates are usually released monthly so check back to Windows Update every month.

2. Download Antivirus Software-
If you haven't already got Antivirus software, you should download and install AVG Antivirus. It is freeware and is updated nearly every 2 days (sometimes more frequently if there are a lot of new viruses) and in my opinion, is better than some Antivirus software such as Norton. Antivirus software will prevent viruses infecting your system and it is important that you update it every two days or every week at the most.

3. Download a Firewall-
If you haven't already got a firewall, it is Very important that you download one. Firewalls will prevent unauthorised access to your computer and stop data leaking out of your computer. You may think that it won't happen to you, but Hackers don't care who you are, what you do, where you live or what you had for tea last Sunday on your holiday in the Lake District, they want your data. Firewalls will keep these sneaks out and one of the best is Sygate Personal Firewall, which happens to be freeware.

4. Spyware Scanners-
It is important that as well as having real time spyware protection, you have a spyware scanning application. If you have not already been told to download one earlier in this thread, it is a good idea to download Spybot Search And Destroy and Ad-aware. They are both spyware scanners and will search for a remove spyware. It is recommended that you have both, because one will pick up entries that the other misses. It is even a good idea to download these if you have other programs such as ASE, Spysweeper, Pest Patrol, etc, because one spyware scanner will not pick up everything. Please remember to update your spyware scanners weekly/fortnightly.

5. Prevent Spyware slipping through Internet Explorer-
Quite a lot of spyware slips through Internet Explorer if your settings are not tight enough. Spyware Blaster will help you prevent spyware slipping through and installing tracking cookies. Simply run it via Start> Programs> Spyware Blaster and click Enable All Protection and it will protect you. It doesn't even have to be open! Remember to update weekly/fortnightly.

6. Constant Spyware Protection-
It is important to have constant spyware protection. Spyware Guard works like an antivirus program but detects Spyware instead. It will constantly protect your system. Check for updates monthly.

All Of these steps are very important and it is HIGHLY recommended that you download all of the programs mentioned for your own safety. Remember to Update everything (including Windows using Windows Update)! It is also a good idea to perform weekly/fortnightly scans with Spybot S&D, Ad-aware and your antivirus software.

And last of all, please remember, that common sense is your greatest tool. Without it, spyware and other related Malware would rule!

followed all of Owen's instructions new log file! (Resolved)

followed all of Owen's instructions new log file! (Resolved)

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