Google Redirect Problem - Malware Does not detect any malware

  1. 14-11-2011  #1
    david003
    david003 is offline Newbie

    Google Redirect Problem - Malware Does not detect any malware

    Hello,

    I have the same redirect problem when using the internet. I use firefox 99% of the time and yesterday when I was using Google to find the bus schedule when I click on the website found on the search I get redirect to sweepstake....something I don't recognize the site. Than I switch to Internet Explorer and the same problem occurred.

    Anyways I have Mcafee install in my laptop, I did a full scan (twice) and no problem was found. I install Malwarebytes and did a full scan and nothing was found either, but the problem still remains.

    I am in the process to install superantispyware to find out if it detects and virus or malware. So my question is, if this doesn't work.

    Can I follow the same steps posted on the other forums that use Combofix? Or is each case different.

    If I can't figure out Combofix (I don't have much computer experience) can I reload the whole windows operation program to fix this issue?
  2. 15-11-2011  #2
    broni
    broni is offline Senior Member
    Welcome aboard

    Please, complete all steps listed here: HERE

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


    ================================================== =======================

    Never use Combofix on your own!
  3. 16-11-2011  #3
    david003
    david003 is offline Newbie
    Ok thanks, I follow your steps.

    By the way, can I get rid of the virus if I install windows operating system again?
  4. 16-11-2011  #4
    david003
    david003 is offline Newbie
    Oops, I didn't read all of the instructions until now but I actually encounter a problem. At step 3 once I click on the scan button from aswMBR program my computer shut down. Should I skip and go to step 4? By the way malwarebytes and gmer didn't scan any virus.
  5. 16-11-2011  #5
    broni
    broni is offline Senior Member
    Skip aswMBR for now.
  6. 17-11-2011  #6
    david003
    david003 is offline Newbie
    I finish with the process, I'll create a new title. By the way I didn't get a log from GMER nothing showed up.

    Question for you can a system restore erase the virus?
  7. 17-11-2011  #7
    david003
    david003 is offline Newbie
    Hi Broni,

    First of all, thanks for the help. Here are the blogs: (I didn't get a log from GMER also aswMBR didn't work, it shut off my computer). Do you need a log from super anti spyware? Super anti-spyware did detected malware.

    Malwarebytes' Anti-Malware 1.51.2.1300
    Malwarebytes : Free anti-malware, anti-virus and spyware removal download

    Database version: 8172

    Windows 6.0.6002 Service Pack 2
    Internet Explorer 7.0.6002.18005

    11/15/2011 8:55:20 PM
    mbam-log-2011-11-15 (20-55-20).txt

    Scan type: Full scan (C:\|D:\|)
    Objects scanned: 400884
    Time elapsed: 1 hour(s), 37 minute(s), 59 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    This is the DDS LOG:

    DDS (Ver_2011-08-26.01) - NTFSAMD64
    Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_26
    Run by David at 20:52:28 on 2011-11-16
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3998.2497 [GMT -8:00]
    .
    AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
    FW: McAfee Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    C:\Windows\SysWOW64\CTsvcCDA.exe
    C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
    C:\Windows\system32\mfevtps.exe
    C:\Windows\system32\rundll32.exe
    C:\Windows\SysWOW64\rundll32.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files (x86)\SMINST\BLService.exe
    C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\DRIVERS\xaudio64.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
    C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files (x86)\Hp\QuickPlay\QPService.exe
    C:\Program Files (x86)\Hp\HP Software Update\hpwuSchd2.exe
    C:\Program Files\McAfee.com\Agent\mcagent.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\SysWOW64\cmd.exe
    C:\Windows\SysWOW64\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion &pf=cnnb
    mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion &pf=cnnb
    mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion &pf=cnnb
    uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    mWinlogon: Userinit=userinit.exe
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110721222604.dl l
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
    TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
    uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    mRun: [QPService] "C:\Program Files (x86)\HP\QuickPlay\QPService.exe"
    mRun: [UpdateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMen u.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
    mRun: [UpdatePSTShortCut] "C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
    mRun: [UCam_Menu] "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.ex e" "C:\Program Files (x86)\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
    mRun: [UpdateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu. exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
    mRun: [UpdatePDIRShortCut] "C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStart Menu.exe" "C:\Program Files (x86)\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
    mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    mRun: [Easy Dock]
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItS khGTkg"&"inst=NzctNjE2MjE2MzAyLUZQOSs2LVRCOSsyLUZM KzktRjEwTSs1LVFJWDErNC1GMTBNMTBEKzEtWDIwMTArMi1MSU MrNzctRkwxMCsxLVNQMSsxLVNQMVRCKzEtU1VEKzEtUzFJKzEt U1UzKzEtRERUKzA"&"prod=90"&"ver=10.0.1390
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    LSP: C:\Windows\system32\wpclsp.dll
    DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.1.0/GarminAxControl.CAB
    DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
    DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/su2/ocx/15111/CTPID.cab
    TCP: DhcpNameServer = 192.168.1.254
    TCP: Interfaces\{0E98E87D-2B9E-4EE9-91B4-C640D7D3740C} : DhcpNameServer = 172.168.37.1
    TCP: Interfaces\{396F8E70-DE94-4B83-9D06-D9A8AFB95C0B} : DhcpNameServer = 192.168.1.254
    Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
    Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
    BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO-X64: AcroIEHelperStub - No File
    BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110721222604.dl l
    BHO-X64: scriptproxy - No File
    BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    BHO-X64: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB-X64: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
    TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
    TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
    mRun-x64: [QPService] "C:\Program Files (x86)\HP\QuickPlay\QPService.exe"
    mRun-x64: [UpdateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMen u.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
    mRun-x64: [UpdatePSTShortCut] "C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
    mRun-x64: [UCam_Menu] "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.ex e" "C:\Program Files (x86)\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
    mRun-x64: [UpdateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu. exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
    mRun-x64: [UpdatePDIRShortCut] "C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStart Menu.exe" "C:\Program Files (x86)\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
    mRun-x64: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    mRun-x64: [Easy Dock]
    mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRunOnce-x64: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVWSzItQUxZTUYtU0xLTFUtQVoyVUItNkdPS0ItS khGTkg"&"inst=NzctNjE2MjE2MzAyLUZQOSs2LVRCOSsyLUZM KzktRjEwTSs1LVFJWDErNC1GMTBNMTBEKzEtWDIwMTArMi1MSU MrNzctRkwxMCsxLVNQMSsxLVNQMVRCKzEtU1VEKzEtUzFJKzEt U1UzKzEtRERUKzA"&"prod=90"&"ver=10.0.1390
    SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\David\AppData\Roaming\Mozilla\Firefox\Pro files\h7up6lfp.default\
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\McAfee\SiteAdvisor\NPMcFFPlg32.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: general.useragent.extra.zencast - Creative ZENcast v2.00.08); user_pref(general.useragent.extra.zencast, );user_pref(general.useragent.extra.zencast, );user_pref(general.useragent.extra.zencast,
    ============= SERVICES / DRIVERS ===============
    .
    R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?]
    R1 mfenlfk;McAfee NDIS Light Filter;C:\Windows\system32\DRIVERS\mfenlfk.sys --> C:\Windows\system32\DRIVERS\mfenlfk.sys [?]
    R1 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\system32\drivers\mfewfpk.sys --> C:\Windows\system32\drivers\mfewfpk.sys [?]
    R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
    R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
    R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [2011-7-18 140672]
    R2 FontCache;Windows Font Cache Service;C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
    R2 fssfltr;FssFltr;C:\Windows\system32\DRIVERS\fssflt r.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
    R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-7-21 355440]
    R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-7-21 355440]
    R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-7-21 355440]
    R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-7-21 355440]
    R2 McShield;McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2011-7-21 200056]
    R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2011-7-21 245352]
    R2 mfevtp;McAfee Validation Trust Protection Service;"C:\Windows\system32\mfevtps.exe" --> C:\Windows\system32\mfevtps.exe [?]
    R3 CAXHWAZL;CAXHWAZL;C:\Windows\system32\DRIVERS\CAXH WAZL.sys --> C:\Windows\system32\DRIVERS\CAXHWAZL.sys [?]
    R3 cfwids;McAfee Inc. cfwids;C:\Windows\system32\drivers\cfwids.sys --> C:\Windows\system32\drivers\cfwids.sys [?]
    R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
    R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\system32\drivers\mfeavfk.sys --> C:\Windows\system32\drivers\mfeavfk.sys [?]
    R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\system32\drivers\mfefirek.sys --> C:\Windows\system32\drivers\mfefirek.sys [?]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\ v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework6 4\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-4-20 193840]
    S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\system32\drivers\mferkdet.sys --> C:\Windows\system32\drivers\mferkdet.sys [?]
    S3 motccgp;Motorola USB Composite Device Driver;C:\Windows\system32\DRIVERS\motccgp.sys --> C:\Windows\system32\DRIVERS\motccgp.sys [?]
    S3 motccgpfl;MotCcgpFlService;C:\Windows\system32\DRI VERS\motccgpfl.sys --> C:\Windows\system32\DRIVERS\motccgpfl.sys [?]
    S3 motport;Motorola USB Diagnostic Port;C:\Windows\system32\DRIVERS\motport.sys --> C:\Windows\system32\DRIVERS\motport.sys [?]
    S3 NETw3v64;Intel(R) PRO/Wireless 3945ABG Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\NETw3v64.sys --> C:\Windows\system32\DRIVERS\NETw3v64.sys [?]
    S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
    S3 SWNC8U80;Sierra Wireless MUX NDIS Driver (UMTS80);C:\Windows\system32\DRIVERS\swnc8u80.sys --> C:\Windows\system32\DRIVERS\swnc8u80.sys [?]
    S3 SWUMX80;Sierra Wireless USB MUX Driver (UMTS80);C:\Windows\system32\DRIVERS\swumx80.sys --> C:\Windows\system32\DRIVERS\swumx80.sys [?]
    S3 yukonx64;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk60x64.sys --> C:\Windows\system32\DRIVERS\yk60x64.sys [?]
    S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework6 4\v2.0.50727\mscorsvw.exe [2009-12-13 89920]
    S4 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
    .
    =============== Created Last 30 ================
    .
    2011-11-17 04:49:23 69000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{54C1AAF4-257F-4A11-9C9F-FBE13490237A}\offreg.dll
    2011-11-16 03:24:36 8570192 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{54C1AAF4-257F-4A11-9C9F-FBE13490237A}\mpengine.dll
    2011-11-15 06:01:31 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2011-11-15 02:09:09 -------- d-----w- C:\Users\David\AppData\Roaming\SUPERAntiSpyware.co m
    2011-11-15 02:08:44 -------- d-----w- C:\ProgramData\!SASCORE
    2011-11-15 02:08:40 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com
    2011-11-15 02:08:40 -------- d-----w- C:\Program Files\SUPERAntiSpyware
    2011-11-11 01:39:41 2409784 ----a-w- C:\Program Files\Windows Mail\OESpamFilter.dat
    2011-11-11 01:39:41 2409784 ----a-w- C:\Program Files (x86)\Windows Mail\OESpamFilter.dat
    2011-11-11 01:39:38 1426304 ----a-w- C:\Windows\System32\drivers\tcpip.sys
    2011-11-11 01:39:36 893440 ----a-w- C:\Program Files\Common Files\System\wab32.dll
    2011-11-11 01:39:36 707584 ----a-w- C:\Program Files (x86)\Common Files\System\wab32.dll
    2011-11-11 01:39:35 50688 ----a-w- C:\Program Files\Windows Mail\wabimp.dll
    2011-10-22 17:12:00 134104 ----a-w- C:\Program Files (x86)\Mozilla Firefox\components\browsercomps.dll
    2011-10-22 17:11:59 89048 ----a-w- C:\Program Files (x86)\Mozilla Firefox\libEGL.dll
    2011-10-22 17:11:59 801752 ----a-w- C:\Program Files (x86)\Mozilla Firefox\mozsqlite3.dll
    2011-10-22 17:11:59 478168 ----a-w- C:\Program Files (x86)\Mozilla Firefox\libGLESv2.dll
    2011-10-22 17:11:59 1989592 ----a-w- C:\Program Files (x86)\Mozilla Firefox\mozjs.dll
    2011-10-22 17:11:59 15832 ----a-w- C:\Program Files (x86)\Mozilla Firefox\mozalloc.dll
    2011-10-22 17:11:58 2106216 ----a-w- C:\Program Files (x86)\Mozilla Firefox\D3DCompiler_43.dll
    2011-10-22 17:11:58 1998168 ----a-w- C:\Program Files (x86)\Mozilla Firefox\d3dx9_43.dll
    .
    ==================== Find3M ====================
    .
    2011-11-12 02:20:18 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2011-09-06 1350 2764288 ----a-w- C:\Windows\System32\win32k.sys
    2011-09-02 14:15:02 1383424 ----a-w- C:\Windows\System32\mshtml.tlb
    2011-09-02 13:39:07 1383424 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2011-09-01 01:00:50 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2011-08-25 16:20:38 735744 ----a-w- C:\Windows\System32\UIAutomationCore.dll
    2011-08-25 16:19:32 847360 ----a-w- C:\Windows\System32\oleaut32.dll
    2011-08-25 16:19:32 332288 ----a-w- C:\Windows\System32\oleacc.dll
    2011-08-25 16:15:04 555520 ----a-w- C:\Windows\SysWow64\UIAutomationCore.dll
    2011-08-25 16:14:01 563712 ----a-w- C:\Windows\SysWow64\oleaut32.dll
    2011-08-25 16:14:01 238080 ----a-w- C:\Windows\SysWow64\oleacc.dll
    2011-08-25 13:54:14 4096 ----a-w- C:\Windows\System32\oleaccrc.dll
    2011-08-25 13:31:01 4096 ----a-w- C:\Windows\SysWow64\oleaccrc.dll
    .
    ============= FINISH: 2022.23 ===============




    THIS IS THE ATTACH LOG:

    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft® Windows Vista™ Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 6/12/2009 12:53:36 PM
    System Uptime: 11/16/2011 8:48:56 PM (0 hours ago)
    .
    Motherboard: Wistron | | 3612
    Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz | CPU | 1600/800mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 221 GiB total, 127.786 GiB free.
    D: is FIXED (NTFS) - 12 GiB total, 1.956 GiB free.
    E: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
    Description: Dell Photo AIO Printer 964
    Device ID: ROOT\IMAGE\0000
    Manufacturer: Dell
    Name: Dell Photo AIO Printer 964 #2
    PNP Device ID: ROOT\IMAGE\0000
    Service: usbscan
    .
    ==== System Restore Points ===================
    .
    No restore point in system.
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    AC3Filter (remove only)
    Acrobat.com
    ActiveCheck component for HP Active Support Library
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Reader 9.4.6
    Atheros Driver Installation Program
    Batman Begins Screen Saver
    Compatibility Pack for the 2007 Office system
    Creative MediaSource 5
    Creative Removable Disk Manager
    Creative Software AutoUpdate
    Creative System Information
    Creative ZEN V Series (R2)
    CyberLink DVD Suite
    CyberLink YouCam
    D3DX10
    DVD Flick 1.3.0.7
    ESU for Microsoft Vista
    Garmin City Navigator North America NT 2010.40
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Active Support Library
    HP Customer Experience Enhancements
    HP Doc Viewer
    HP DVD Play 3.7
    HP Help and Support
    HP Quick Launch Buttons 6.40 H2
    HP Total Care Advisor
    HP Total Care Setup
    HP Update
    HP User Guides 0118
    HP Wireless Assistant
    HPAsset component for HP Active Support Library
    Java Auto Updater
    Java(TM) 6 Update 26
    Java(TM) 6 Update 7
    Junk Mail filter update
    LabelPrint
    LightScribe System Software 1.14.17.1
    Malwarebytes' Anti-Malware version 1.51.2.1300
    McAfee SecurityCenter
    Mesh Runtime
    Messenger Companion
    Microsoft Live Search Toolbar
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook Connector
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Works
    Mozilla Firefox 8.0 (x86 en-US)
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    muvee Reveal
    My HP Games
    NetWaiting
    Photo Viewer V208G2
    Power2Go
    PowerDirector
    RCA easyRip™ 1.4.5.0
    Realtek 8169 8168 8101E 8102E Ethernet Driver
    Realtek USB 2.0 Card Reader
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB2553074)
    Security Update for 2007 Microsoft Office System (KB2553089)
    Security Update for 2007 Microsoft Office System (KB2553090)
    Security Update for 2007 Microsoft Office System (KB2584063)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft Office Access 2007 (KB979440)
    Security Update for Microsoft Office Excel 2007 (KB2553073)
    Security Update for Microsoft Office Groove 2007 (KB2552997)
    Security Update for Microsoft Office InfoPath 2007 (KB2510061)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
    Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
    Security Update for Microsoft Office Publisher 2007 (KB2284697)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    Segoe UI
    SPORE Creature Creator Trial Edition
    tdk-screensaver-a03
    tdkScreensaver
    tf2-screensaver-bumblebee
    tf2-screensaver-optimus
    tf2-screensaver-starscream
    Update for 2007 Microsoft Office System (KB2284654)
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 System (KB2539530)
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 (KB2583910)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update for Outlook 2007 Junk Email Filter (KB2596560)
    Visual C++ 8.0 Runtime Setup Package (x64)
    Visual Studio 2008 x64 Redistributables
    WinAVI Video Converter
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live Messenger Companion Core
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Xvid 1.2.2 final uninstall
    .
    ==== Event Viewer Messages From Past Week ========
    .
    11/15/2011 10:08:15 PM, Error: EventLog [6008] - The previous system shutdown at 10:07:19 PM on 11/15/2011 was unexpected.
    11/13/2011 11:26:19 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user David-PC\Internet User SID (S-1-5-21-1839891943-2461941292-1941160915-1001) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    .
    ==== End Of File ===========================
  8. 17-11-2011  #8
    broni
    broni is offline Senior Member
    I finish with the process, I'll create a new title.
    I'm not sure what you're saying...

    can a system restore erase the virus?
    No.
  9. 17-11-2011  #9
    broni
    broni is offline Senior Member
    Do NOT create new topic just to post logs.
    Always continue in the very same topic.
    This time I merged both topics.
  10. 17-11-2011  #10
    broni
    broni is offline Senior Member
    Save 20% on AVG Internet Security 2012 Suite!
    Download Bootkit Remover to your Desktop.

    • Unzip downloaded file to your Desktop.
    • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on remover.exe and click Run As Administrator).
    • It will show a Black screen with some data on it.
    • Right click on the screen and click Select All.
    • Press CTRL+C
    • Open a Notepad and press CTRL+V
    • Post the output back here.


    ================================================== =========

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"

    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG users: ComboFix will not run until AVG is uninstalled as a protective measure against the anti-virus. This is because AVG "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first.
    Use AppRemover to uninstall it: Uninstall & Remove McAfee, Symantec, Norton, AVG, Avast & More Antivirus and Security Applications and Programs
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.



    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode (How to...)

    2. Delete Combofix file, download fresh one, but rename combofix.exe to yourname.exe BEFORE saving it to your desktop.
    Do NOT run it yet.

    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    Rkill.com
    Rkill.scr
    Rkill.exe

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.


    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
Closed Thread
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