Hello Broni, I am working on my ex-mother-in-laws computer that was infected (I think is still infected) with # of Trojans. When I first got there to aid in removing the infected computer I could not execute any type of, anti-virus, malwarebytes, Dr.Webb. So, I download the latest Dr. Webb and run it from safe mode. (the only way you could run anything). It found 16 different Trojans ranging from, backdoor to others.

Now, it will allow to run Malwarebytes, Dr. Webb but, we are getting this Message "Generic Host Process for Win32 services as encounter a problem" and can't log on the internet or update malwarebytes, or her anti-Virus (Avira) So, I think she stills has corrupt files so where do I go from here? Recovery Console? help please thanks

"Generic Host Process for Win32 services as encounter a problem" error is a typical error caused by an infection.

You'll need your computer to download some tools and USB flash drive to move those tools to bad computer.

To protect your computer....

Download, and run Flash Disinfector, and save it to your desktop.

*Please disable any AV / ScriptBlockers as they might detect Flash Disinfector to be malicious and block it. Hence, the failure in executing. You can enable them back after the cleaning process*

• Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
• The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
• Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
• Wait until it has finished scanning and then exit the program.
• Reboot your computer when done.

Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

================================================== ============

Now, download following tools, move them to bad computer and run them there.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.com
* Rkill.scr
* Rkill.pif
* Rkill.exe

• * Double-click on the Rkill desktop icon to run the tool.
  * If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  * A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  * If not, delete the file, then download and use the one provided in Link 2.
  * If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  * Do not reboot until instructed.
  * If the tool does not run from any of the links provided, please let me know.

Once you've gotten one of them to run then try to immediately run the following.

Now download and run exeHelper.

• * Please download exeHelper from Raktor to your desktop.
  * Double-click on exeHelper.com to run the fix.
  * A black window should pop up, press any key to close once the fix is completed.
  * A log file named log.txt will be created in the directory where you ran exeHelper.com
  * Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

================================================== ==========

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!


All three tools can be run in Safe Mode, if needed.

Hey Broni, I dl the first tool to my computer and it will not run. I am using windows 7 ult for OS. When I first try to run it box appear told me that the program isn't in stall correctly.

Do you have 64-bit Windows?

Yes, I am running 64bit

OK, Combofix won't run on 64-bit.

can't log on the internet

No connection in any browser, normal mode, or Safe Mode with Networking?

================================================== ===========

Download OTL to your Desktop.

* Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
* Under the Custom Scan box paste this in:



netsvcs
drivers32 /all
%SYSTEMDRIVE%\*.*
%systemroot%\system32\Spool\prtprocs\w32x86\*.dll
%systemroot%\system32\*.wt
%systemroot%\system32\*.ruy
%systemroot%\Fonts\*.com
%systemroot%\Fonts\*.dll
%systemroot%\system32\spool\prtprocs\w32x86\*.tmp
%systemroot%\*. /mp /s
/md5start
/md5stop
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\System32\config\*.sav
%systemroot%\system32\user32.dll /md5
%systemroot%\system32\ws2_32.dll /md5
%systemroot%\system32\ws2help.dll /md5
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Win dows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



* Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

• When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.

sorry, the infect is 32bit sorry, I was talking about the flash one that u wanted to run on mine will not run,

Skip that step then.

Let me run the first ones you posted ...I just got back online sorry Broni...

No worries