Hi,

everytime i search on google and click on the links it redirects me to some ad site. I figured using spybot search and destroy would help but it wont allow me to install it properly.

these are my issues:

-Google links redirect me to ad sites
-Windows update does not work
-I can't install spybot search and destroy

Please help. It's starting to get really annoying.



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:46:01 PM, on 6/14/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.ex e
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\Remote Management System\RouterNT.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDO WS\localsys64.exe,
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [IgfxTray] "C:\WINDOWS\system32\igfxtray.exe"
O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINDOWS\system32\hkcmd.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] "C:\Program Files\Analog Devices\Core\smax4pnp.exe"
O4 - HKLM\..\Run: [BCMSMMSG] "BCMSMMSG.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe" /startintray
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O4 - Startup: OpenOffice.org 3.2.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{C71FC13A-EE4C-4E71-A26D-A1EB8341FF26}: NameServer = 93.188.164.132,93.188.166.237
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.164.132,93.188.166.237
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.164.132,93.188.166.237
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MSWU-c5877090 - Unknown owner - C:\WINDOWS\system32\c5877090.exe (file missing)
O23 - Service: MSWU-f36decbb - Unknown owner - C:\WINDOWS\system32\f36decbb.exe (file missing)
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Sophos Agent - Sophos Plc - C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Sophos Message Router - Sophos Plc - C:\Program Files\Sophos\Remote Management System\RouterNT.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.ex e

--
End of file - 7932 bytes

STEP 1. Download Malwarebytes' Anti-Malware: Malwarebytes' Anti-Malware: Malwarebytes to your desktop.
(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

STEP 2. Download GMER: GMER - Rootkit Detector and Remover, by clicking on Download EXE button.
Alternative downloads:
- |MG| GMER 1.0.15.15281 Download
- http://www.softpedia.com/get/Interne...ers/GMER.shtml
Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
Do NOT use the computer while GMER is running!
When scan is completed, click Save button, and save the results as gmer.log
Warning ! Please, do not select the "Show all" checkbox during the scan.
Post the log to your next reply.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

RESTART COMPUTER


DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

Malwarebytes' Anti-Malware 1.44
Database version: 3510
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/15/2010 2:49:54 AM
mbam-log-2010-06-15 (02-49-33).txt

Scan type: Quick Scan
Objects scanned: 132291
Time elapsed: 14 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\BITS\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> No action taken.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\wuauserv\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemroot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)










GMER 1.0.15.15281 - GMER - Rootkit Detector and Remover
Rootkit scan 2010-06-15 11:41:47
Windows 5.1.2600 Service Pack 3
Running: gmer.exe; Driver: C:\DOCUME~1\Eric\LOCALS~1\Temp\pxtdipow.sys


---- System - GMER 1.0.15 ----

SSDT 8339FD50 ZwAllocateVirtualMemory
SSDT 833AF400 ZwCreateKey
SSDT 833EC468 ZwCreateProcess
SSDT 833C6360 ZwCreateProcessEx
SSDT 83359058 ZwCreateThread
SSDT 83378BA8 ZwDeleteKey
SSDT 83378570 ZwDeleteValueKey
SSDT 8339FDC8 ZwQueueApcThread
SSDT 8339FC60 ZwReadVirtualMemory
SSDT 83378678 ZwRenameKey
SSDT 8339FEB8 ZwSetContextThread
SSDT 833AD950 ZwSetInformationKey
SSDT 833AE400 ZwSetInformationProcess
SSDT 8339FF30 ZwSetInformationThread
SSDT 833B0538 ZwSetValueKey
SSDT 833590D0 ZwSuspendProcess
SSDT 8339FE40 ZwSuspendThread
SSDT 833AE478 ZwTerminateProcess
SSDT 8339FFA8 ZwTerminateThread
SSDT 8339FCD8 ZwWriteVirtualMemory

---- Kernel code sections - GMER 1.0.15 ----

.rsrc C:\WINDOWS\system32\drivers\atapi.sys entry point in ".rsrc" section [0xF8924780]
init C:\WINDOWS\system32\drivers\senfilt.sys entry point in "init" section [0xF8501F80]

---- Kernel IAT/EAT - GMER 1.0.15 ----

IAT \SystemRoot\system32\DRIVERS\ndiswan.sys[NDIS.SYS!NdisDeregisterProtocol] 8339FAF0
IAT \SystemRoot\system32\DRIVERS\ndiswan.sys[NDIS.SYS!NdisRegisterProtocol] 8339FBE8
IAT \SystemRoot\system32\DRIVERS\raspppoe.sys[NDIS.SYS!NdisRegisterProtocol] 8339FBE8
IAT \SystemRoot\system32\DRIVERS\raspppoe.sys[NDIS.SYS!NdisDeregisterProtocol] 8339FAF0
IAT \SystemRoot\system32\DRIVERS\psched.sys[NDIS.SYS!NdisDeregisterProtocol] 8339FAF0
IAT \SystemRoot\system32\DRIVERS\psched.sys[NDIS.SYS!NdisRegisterProtocol] 8339FBE8
IAT \SystemRoot\System32\Drivers\NDProxy.SYS[NDIS.SYS!NdisRegisterProtocol] 8339FBE8
IAT \SystemRoot\System32\Drivers\NDProxy.SYS[NDIS.SYS!NdisDeregisterProtocol] 8339FAF0
IAT \SystemRoot\system32\DRIVERS\tcpip.sys[NDIS.SYS!NdisRegisterProtocol] 8339FBE8
IAT \SystemRoot\system32\DRIVERS\wanarp.sys[NDIS.SYS!NdisDeregisterProtocol] 8339FAF0
IAT \SystemRoot\system32\DRIVERS\wanarp.sys[NDIS.SYS!NdisRegisterProtocol] 8339FBE8
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisRegisterProtocol] 8339FBE8
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisDeregisterProtocol] 8339FAF0

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs ssfs0bbc.sys (Spy Sweeper FileSystem Filter Driver/Webroot Software, Inc. (Antivirus & Anti Spyware Security Software for Home & Business | Webroot))
AttachedDevice \FileSystem\Ntfs \Ntfs savonaccessfilter.sys (SAV On-access and HIPS for Windows XP (x86)/Sophos Plc)

Device \Driver\Tcpip \Device\Ip 8301EA80
Device \Driver\Tcpip \Device\Ip 83220C20
Device \Driver\Tcpip \Device\Ip 833532B0
Device \Driver\Tcpip \Device\Ip 82FFBE38
Device \Driver\Tcpip \Device\Ip 82D09E90

AttachedDevice \FileSystem\Fastfat \Fat ssfs0bbc.sys (Spy Sweeper FileSystem Filter Driver/Webroot Software, Inc. (Antivirus & Anti Spyware Security Software for Home & Business | Webroot))
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat savonaccessfilter.sys (SAV On-access and HIPS for Windows XP (x86)/Sophos Plc)

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\system32\drivers\atapi.sys suspicious modification

---- EOF - GMER 1.0.15 ----

Your MBAM log says "No action taken" after each line.
Please, re-run it and this time fix all issues.
Post fresh log.

================================================== ===========

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!