Very slow pc, large memory usage,60% disk space use

  1. 09-12-2009  #1
    uncledan
    uncledan is offline Newbie

    Very slow pc, large memory usage,60% disk space use

    Hi guys,
    I have received your help before and now I am asking for help on behalf of my nephew. His pc is running extremely slowly. Something (according to Norton) is using 60% of the memory when no programs are obviously being used.
    The pc is a HP Pavilion as follows:
    Pentium(R) 4 CPU 2.80GHz 512MB of RAM
    HP Pavilion (C): 70.9 GB, 41.0 GB used, 29.8 GB free
    HP Recovery (D): 5.37 GB, 4.47 GB used, 926 MB free

    Some stuff I remember from when you helped me before - I have installed and run CCleaner and also Spybot S & D (which found nothing serious)

    My nephew wasn't shutting his pc down at all so I am concerned that with it constantly on, and with a constant connection to the internet, it may have been hijacked. Any help will be valued.

    Below is the HJT log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:41:33 PM, on 9/12/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16945)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd.exe
    C:\WINDOWS\System32\hphmon05.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
    C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
    C:\Program Files\Java\jre1.6.0_04\bin\jucheck.exe
    C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Documents and Settings\All Users\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://desktop.optusnet.com.au/dsl/favorites/search
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\s wg.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\coIEPlg.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [CamMonitor] "c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe"
    O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\HP\HP Software Update\HPWuSchd.exe"
    O4 - HKLM\..\Run: [HPHUPD05] "c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe"
    O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
    O4 - HKLM\..\Run: [ErrorSmart] C:\Program Files\ErrorSmart\ErrorSmart.exe
    O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
    O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\MYHPPA~1\Pavilion\XPHAPBF3EN\plugin\bi n\PCHButton.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - S-1-5-18 Startup: AutoTBar.exe (User 'SYSTEM')
    O4 - S-1-5-18 Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: AutoTBar.exe (User 'Default user')
    O4 - .DEFAULT Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
    O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
    O4 - .DEFAULT User Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
    O4 - Startup: LiveUpdate.lnk = C:\Program Files\Common Files\Symantec Shared\NPC\npcLUStb.exe
    O4 - Global Startup: hp psc 1000 series.lnk = ?
    O4 - Global Startup: hpoddt01.exe.lnk = ?
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6 097707281E79.dll/cmsidewiki.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab56986.cab
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01...s/MSNPUpld.cab
    O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab56986.cab
    O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-AU/.../GAME_UNO1.cab
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1207039157218
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
    O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader2.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01...l/MSNPUpld.cab
    O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\coIEPlg.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

    --
    End of file - 13367 bytes
  2. 09-12-2009  #2
    Neal
    Neal is offline Dedicated Member
    * Open Windows Defender
    * Click Tools
    * Click General Settings
    * Scroll down to Real Time Protection Options
    * Uncheck Turn on Real Time Protection (recommended)
    * After you uncheck this, click on the Save button
    * Close Windows Defender

    Once your system has been deemed free from malware, you can re-enable Windows Defender's Real Time Protection.
    Please disable Ad-Watch if being used with Adaware, as it may hinder the removal of some HijackThis entries. You can re-enable it after your computer is clean.

    To disable Ad-Watch:
    1. Right click on the Ad-Watch icon in the system tray and select "Restore Ad-Watch".
    2. At the bottom of the screen there will be two checkable items called "Active" and "Automatic".
      • Active: Switches Monitoring On or Off without closing
        Automatic: Switches Automatic Blocking On or Off
    3. Uncheck (red X) both items.


    * Please download Malwarebytes' Anti-Malware from HERE or HERE

    Double Click mbam-setup.exe to install the application.

    * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and zLaunch Malwarebytes Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select "Perform Full Scan", then click Scan.
    * The scan may take some time to finish,so please be patient.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Make sure that everything is checked, and click Remove Selected.
    * When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    * Copy&Paste the entire report in your next reply along with a fresh HijackThis log.


    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
  3. 10-12-2009  #3
    uncledan
    uncledan is offline Newbie
    Thank you, Neal

    I followed your instructions exactly. Ad-Watch wasn't being used so there was no need to disable it.

    Just to let you know, there is now a slight increase in the speed of the pc although IE is still very slow to respond (if at all). I haven't checked anything else.

    The two logs requested follow:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:08:27 PM, on 10/12/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16945)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd.exe
    C:\WINDOWS\System32\hphmon05.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
    C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Java\jre1.6.0_04\bin\jucheck.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
    C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\Program Files\Windows Live\Toolbar\wltuser.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\WINDOWS\system32\dumprep.exe
    C:\Documents and Settings\All Users\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = myZOO
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\s wg.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\coIEPlg.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [CamMonitor] "c:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe"
    O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\HP\HP Software Update\HPWuSchd.exe"
    O4 - HKLM\..\Run: [HPHUPD05] "c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe"
    O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe"
    O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
    O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\MYHPPA~1\Pavilion\XPHAPBF3EN\plugin\bi n\PCHButton.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - S-1-5-18 Startup: AutoTBar.exe (User 'SYSTEM')
    O4 - S-1-5-18 Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: AutoTBar.exe (User 'Default user')
    O4 - .DEFAULT Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
    O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
    O4 - .DEFAULT User Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
    O4 - Startup: LiveUpdate.lnk = C:\Program Files\Common Files\Symantec Shared\NPC\npcLUStb.exe
    O4 - Global Startup: hp psc 1000 series.lnk = ?
    O4 - Global Startup: hpoddt01.exe.lnk = ?
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6 097707281E79.dll/cmsidewiki.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - Page Not Found | Facebook
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab56986.cab
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01...s/MSNPUpld.cab
    O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab56986.cab
    O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-AU/.../GAME_UNO1.cab
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1207039157218
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
    O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader2.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01...l/MSNPUpld.cab
    O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\coIEPlg.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

    --
    End of file - 13605 bytes


    Malwarebytes' Anti-Malware 1.42
    Database version: 3334
    Windows 5.1.2600 Service Pack 2
    Internet Explorer 7.0.5730.13

    10/12/2009 1:45:15 PM
    mbam-log-2009-12-10 (13-45-15).txt

    Scan type: Full Scan (C:\|D:\|)
    Objects scanned: 230697
    Time elapsed: 3 hour(s), 14 minute(s), 21 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 3
    Registry Values Infected: 1
    Registry Data Items Infected: 0
    Folders Infected: 3
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Installer\UserData\S-1-5-18\Components\473d1b29f95b96241830b6a6ade19368 (Rogue.RegistryBot) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Installer\UserData\S-1-5-18\Components\5a144bd76064d1645b6e74c0734ee406 (Rogue.RegistryBot) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Installer\UserData\S-1-5-18\Components\965dcc82bc551df439b28676f8ab79e0 (Rogue.RegistryBot) -> Quarantined and deleted successfully.

    Registry Values Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run\errorsmart (Rogue.ErrorSmart) -> Quarantined and deleted successfully.

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    C:\Documents and Settings\Owner\Application Data\ErrorSmart (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Owner\Application Data\ErrorSmart\Log (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
    C:\Program Files\ErrorSmart (Rogue.ErrorSmart) -> Quarantined and deleted successfully.

    Files Infected:
    (No malicious items detected)


    Your help is very much appreciated.

    Dan.
  4. 10-12-2009  #4
    uncledan
    uncledan is offline Newbie
    Neal,
    Just a bit more information that might help you help me:
    Had warning this morning that the virtual memory minimum was too low; it takes about 45mins from turning pc on to it being ready to use (which is why I think my nephew just left it on all the time); the first click on the IE icon results in non-response - the second attempt (without closing the first) and the browser will open within 30 seconds.
    Apart from the memory warning, these conditions existed before I contacted you.
    I hope this info is useful.
    Cheers,
    Dan.
  5. 11-12-2009  #5
    Neal
    Neal is offline Dedicated Member
    Disable tea timer also please on spybot.


    Run hijackthis and click on "scan system only" button and put checks next to these:


    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =





    Please close ALL browser windows (including this one).

    Everything closed out but hijackthis and click on "fix checked"


    Reboot your PC


    Not seeing anything else so let's dig a little bit deeper:


    Visit this page below to familiarize yourself to the tool below and download from one of the links provided.

    A guide and tutorial on using ComboFix




    If you have previously downloaded ComboFix,please delete that version now.



    It is IMPORTANT that it is saved directly to your desktop

    Close any open browsers.

    Disconnect from the Internet.

    Please do not re-connect your machine back to the Internet until Combofix has completely finished.

    Disable your antivirus program and any realtime malware scanners and script blockers now


    How To Disable



    Double click on combofix.exe and follow the prompts.

    When it's finished it will produce a log.
    Post the entire contents of C:\ComboFix.txt into your next reply.

    Note:
    Do not mouseclick combofix's window while it's running.

    That may cause the program to freeze/hang.

    Do NOT post the ComboFix-quarantined-files.txt unless I ask.

    Re-enable your anti-virus and re-connect back to the internet and post the combofix log.



    *Note*
    In case your Antivirus or any other realtime scanner is displaying an alert after you downloaded Combofix or while you use Combofix,please disable your scanner and redownload Combofix again.
    Some scanners may see some combofix related components as suspicious and block or delete them while there's nothing wrong with them.

    ComboFix SHOULD NOT be used unless requested by a forum helper.
  6. 16-12-2009  #6
    uncledan
    uncledan is offline Newbie
    Hi Neal,

    Thank you for your reply.

    I was preparing to do as you instructed and I went to BleepingComputer to download ComboFix. Clicking on the BleepingCompute link to the download results in the following message on that page:

    ComboFix is not available for download until an issue with the program has been resolved. Please be patient while the developer fixes the program and makes it available once again. As more information becomes available, we will update this page.

    DO NOT attempt to download ComboFix from sites other than BleepingComputer.com and Forospyware.com!

    Other sites hosting ComboFix are not authorized mirrors and are hosting outdated copies of ComboFix that contain a bug that may render some machines unbootable. Using unauthorized mirrors of ComboFix puts your computer at risk of not booting again. Please wait for the official version to be fixed and released again.

    We will also announce when ComboFix is available on our Twitter and Facebook pages
    .


    However, Forospyware was still allowing me to download it. Which is correct? I am also concerned because, if I had chosen Forospyware to download from first, I would never have seen the warning.

    Is this something that you and your collegues at DAL are aware of? Please advise.

    Thanks, Dan.
  7. 16-12-2009  #7
    Neal
    Neal is offline Dedicated Member
    Yep do not use combofix for the time being.

    Instead:


    Download Dr.Web CureIt to the desktop:
    ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

    * Doubleclick the drweb-cureit.exe file and Allow to run the express scan
    * This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
    * Once the short scan has finished, mark the drives that you want to scan.
    * Select all drives. A red dot shows which drives have been chosen.
    * Click the green arrow at the right, and the scan will start.
    * Click 'Yes to all' if it asks if you want to cure/move the file.
    * When the scan has finished, look if you can click next icon next to the files found:

    * If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:


    This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
    * After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
    * Save the report to your desktop. The report will be called DrWeb.csv
    * Close Dr.Web Cureit.
    * Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.
    * After reboot, post the contents of the log from Dr.Web you saved previously in your next reply. You can use Notepad to open the DrWeb.cvs report.
  8. 18-12-2009  #8
    uncledan
    uncledan is offline Newbie
    Hi Neal,

    Thanks again.

    I did as you said. The Dr.Web Cure-it may have been a slightly different version than the one you described as I didn't see the icon you referred to. Also, I wasn't given an option to select any drives to scan for the complete scan.

    I first chose the express scan (which took over 3 hours!) - this may have been the result of what was found. I also saved logs of both the express scan and the complete scan and they now follow in that order:

    Express scan
    pexwtrlq.exe;C:\WINDOWS\system32;Trojan.Noupd;Dele ted.;
    mmdmm[1].exe;C:\WINDOWS\system32\config\systemprofile\Loca l Settings\Temporary Internet Files\Content.IE5\85ABG9AB;Trojan.MulDrop.15423;De leted.;
    bad brains CD quality.mp3;C:\Documents and Settings\Owner\My Documents\LimeWire\Saved;Trojan.WMALoader;Cured.;

    Complete scan
    pexwtrlq.exe;C:\WINDOWS\system32;Trojan.Noupd;Dele ted.;
    mmdmm[1].exe;C:\WINDOWS\system32\config\systemprofile\Loca l Settings\Temporary Internet Files\Content.IE5\85ABG9AB;Trojan.MulDrop.15423;De leted.;
    bad brains CD quality.mp3;C:\Documents and Settings\Owner\My Documents\LimeWire\Saved;Trojan.WMALoader;Cured.;
    RegUBP2b-Owner.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
    KillWind.exe;C:\hp\bin;Tool.ProcessKill;Moved.;
    Terminator.exe;C:\hp\bin;Trojan.KillApp.30208;Dele ted.;
    A0099656.exe;C:\System Volume Information\_restore{4A2A64E5-33C2-448C-B6CC-19D989A1C4BC}\RP729;Trojan.Noupd;Deleted.;
    A0099668.reg;C:\System Volume Information\_restore{4A2A64E5-33C2-448C-B6CC-19D989A1C4BC}\RP730;Trojan.StartPage.1505;Deleted. ;
    A0099669.exe;C:\System Volume Information\_restore{4A2A64E5-33C2-448C-B6CC-19D989A1C4BC}\RP730;Trojan.KillApp.30208;Deleted.;
    App14771.exe\hp/tmp/dodont/videotype.vbs;D:\I386\apps\APP14771\App14771.exe;P robably SCRIPT.Virus;;
    App14771.exe;D:\I386\apps\APP14771;Archive contains infected objects;Moved.;
    A0099670.exe\hp/tmp/dodont/videotype.vbs;D:\System Volume Information\_restore{4A2A64E5-33C2-448C-B6CC-19D989A1C4BC}\RP730\A0099670.exe;Probably SCRIPT.Virus;;
    A0099670.exe;D:\System Volume Information\_restore{4A2A64E5-33C2-448C-B6CC-19D989A1C4BC}\RP730;Archive contains infected objects;Moved.;


    Now that the pc has been rebooted it is a little bit quicker, but still nowhere near what it should be. It still takes over 30 mins from turning the pc on (or rebooting) to it being ready to use. Once it is ready, though, it is much quicker to open and run programs.

    I was also able to install service pack 3 for XP which had not been done and, when I had tried a couple of times before, had always failed to install.

    As always, any help and advice will be gratefully received.

    Dan.
  9. 19-12-2009  #9
    Neal
    Neal is offline Dedicated Member
    Installing SP3 on an infected PC may of been a mistake.


    Open Hijackthis.

    Click the "Open the Misc Tools" section Button.

    Click the "Open Uninstall Manager" Button.

    Click the "Save list..." Button.

    Save it to your desktop. Copy and paste the contents into your reply.

    New hijackthis log please.
  10. 20-12-2009  #10
    uncledan
    uncledan is offline Newbie
    Save 20% on AVG Internet Security 2012 Suite!
    Oh dear - sorry about that.

    I have run hijack this and the two logs follow:

    Ad-Aware
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 6.0.1
    Adobe Shockwave Player 11
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    BitZipper 2009
    Bonjour
    CCleaner
    Compatibility Pack for the 2007 Office system
    Critical Update for Windows Media Player 11 (KB959772)
    Easy Internet Sign-up
    ErrorSmart
    FLV to AVI MPEG WMV 3GP MP4 iPod Converter 3.9.1120
    Free FLV Player V0.05
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Guitar Pro 5.0
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954708)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    HP Deskjet Preloaded Printer Drivers
    hp instant support
    HP Photo & Imaging 3.0
    HP Photo and Imaging 2.0 - All-in-One
    HP Photo and Imaging 2.0 - All-in-One Drivers
    HP Photo and Imaging 2.0 - hp psc 1200 series
    HP Photo and Imaging 2.0 - Photosmart Cameras
    hp psc 1200 series
    HP Software Update
    HP Unload DLL Patch
    HPImageZone
    Intel(R) Extreme Graphics Driver
    InterVideo Home Theater
    InterVideo Teletext Epg Scanner
    InterVideo WinDVD Player
    InterVideo WinDVDX
    InterVideo WinDVRX
    iTunes
    Java(TM) 6 Update 17
    Java(TM) 6 Update 4
    Junk Mail filter update
    KBD
    K-Lite Codec Pack 4.8.5 (Full)
    LimeWire 5.1.3
    LiveReg (Symantec Corporation)
    LiveUpdate (Symantec Corporation)
    LiveUpdate (Symantec Corporation)
    Malwarebytes' Anti-Malware
    Memories Disc Creator 2.0
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB953297)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Money
    Microsoft Money System Pack
    Microsoft National Language Support Downlevel APIs
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Live Add-in 1.3
    Microsoft Office Outlook Connector
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher 2007
    Microsoft Office Publisher 2007 Trial
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Standard Edition 2003
    Microsoft Search Enhancement Pack
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Sync Framework Runtime Native v1.0 (x86)
    Microsoft Sync Framework Services Native v1.0 (x86)
    Microsoft User-Mode Driver Framework Feature Pack 1.5
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual J# .NET Redistributable Package 1.1
    Microsoft Works 7.0
    Mozilla ActiveX Control v1.7.12
    MSVCRT
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6 Service Pack 2 (KB973686)
    MUSICMATCH® Jukebox
    My HP Pavilion PC
    Nokia Connectivity Cable Driver
    Nokia PC Suite
    Nokia PC Suite
    Norton Internet Security
    NVIDIA Windows 2000/XP Display Drivers
    OGA Notifier 1.7.0105.35.0
    OpenMG Limited Patch 4.4-06-13-19-01
    OpenMG Secure Module 4.4.00
    OptusNet DSL
    PC Connectivity Solution
    PC-Doctor for Windows
    Photosmart 140,240,7200,7600,7700,7900 Series
    Power Tab Editor 1.7
    PS2
    Python 2.2 combined Win32 extensions
    Python 2.2.1
    QuickTime
    Safari
    Samsung Master
    Samsung USB Driver
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for Microsoft Office Publisher 2007 (KB969693)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB969613)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 7 (KB972260)
    Security Update for Windows Internet Explorer 7 (KB974455)
    Security Update for Windows Internet Explorer 7 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953155)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Segoe UI
    Shockwave
    Siemens Subscriber Networks SpeedStream DSL
    Sonic Update Manager
    SonicStage 3.4
    Spybot - Search & Destroy
    The Hulk(TM)
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 7 (KB976749)
    Update for Windows Internet Explorer 8 (KB975364)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Updates from HP
    Windows Defender
    Windows Driver Package - Nokia (WUDFRd) WPD (06/01/2007 6.84.33.0)
    Windows Driver Package - Nokia Modem (02/15/2007 3.1)
    Windows Driver Package - Nokia Modem (02/15/2007 3.1)
    Windows Driver Package - Nokia Modem (05/24/2007 6.84.0.1)
    Windows Imaging Component
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Mail
    Windows Live Messenger
    Windows Live Photo Gallery
    Windows Live Sign-in Assistant
    Windows Live Sync
    Windows Live Toolbar
    Windows Live Upload Tool
    Windows Live Writer
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Service Pack 3
    WinZip 12.1



    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:57:05 AM, on 20/12/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd.exe
    C:\WINDOWS\System32\hphmon05.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\Program Files\QuickTime\QTTask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\fxssvc.exe
    C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\WINDOWS\system32\dumprep.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Windows Live\Toolbar\wltuser.exe
    c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
    C:\Documents and Settings\All Users\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = myZOO
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\IPSBHO.DLL
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\s wg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\coIEPlg.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - S-1-5-18 Startup: AutoTBar.exe (User 'SYSTEM')
    O4 - S-1-5-18 Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: AutoTBar.exe (User 'Default user')
    O4 - .DEFAULT Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
    O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user')
    O4 - .DEFAULT User Startup: mod_sm.lnk = C:\hp\bin\cloaker.exe (User 'Default user')
    O4 - Startup: LiveUpdate.lnk = C:\Program Files\Common Files\Symantec Shared\NPC\npcLUStb.exe
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6 097707281E79.dll/cmsidewiki.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab56986.cab
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01...s/MSNPUpld.cab
    O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary...n.cab56986.cab
    O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-AU/.../GAME_UNO1.cab
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1207039157218
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
    O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader2.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01...l/MSNPUpld.cab
    O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\coIEPlg.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.7.2.11\ccSvcHst.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
    O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

    --
    End of file - 12642 bytes


    You will see that the two 'R0' entries are still there despite trying to get HJT to fix them.

    As always, thanks for your help.

    Dan.
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