I'm having a lot of problems after finding a worm on my system about three weeks ago. The biggest may being unable to update windowsxp.

Here is my Hijack log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:05:35 PM, on 11/20/2009
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\PROGRA~1\PERMIS~1\bin\dm.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\Program Files\twc\medicsp2\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\System32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Road Runner High Speed Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: IE Privacy Keeper - Last IE Window Detector - {1201333E-BAD9-481C-BCF5-6904498CF85B} - C:\Program Files\UnH Solutions\IE Privacy Keeper\IEPKbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - :C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\s wg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - :C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - :C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - :C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll (file missing)
O3 - Toolbar: (no name) - {90222687-F593-4738-B738-FBEE9C7B26DF} - (no file)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: ~Disabled
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.intuit.com
O15 - Trusted Zone: http://*.turbotax.com
O15 - Trusted Zone: http://download.windowsupdate.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.celartem.com/en/download/...trol_en_US.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/...?1257818441429
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase6796.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1257828927484
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
O16 - DPF: {D2349304-8F9E-4A54-ACF6-0F6104B44209} (SketchCtl.Pic1) - http://auditor.cuyahogacounty.us/repi/sketch/Sketch.ocx
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: SSOExec - C:\WINDOWS\
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: FLEXnet Licensing Service - Unknown owner - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe (file missing)
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: PermissionTV Download Manager Service (PermissionTVDownloadManager) - PermissionTV - C:\PROGRA~1\PERMIS~1\bin\dm.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: SupportSoft Sprocket Service (medicsp2) (sprtsvc_medicsp2) - SupportSoft, Inc. - C:\Program Files\twc\medicsp2\bin\sprtsvc.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Tablet.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\

--
End of file - 9941 bytes

Thank you,

Print these instructions out.

NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe

***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***

STEP 1. Download SUPERAntiSpyware Free for Home Users:
SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: SUPERAntiSpyware.com - Database Definition Information.)
* Close SUPERAntiSpyware.

PHYSICALLY DISCONNECT FROM THE INTERNET

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

* Open SUPERAntiSpyware.
* Click Scan your Computer... button.
* Click Scanning Preferences/Control Center... button.
* Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Terminate memory threats before quarantining.
* Click the Close button to leave the control center screen.
* On the left, make sure you check C:\Fixed Drive.
* On the right, choose Perform Complete Scan.
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
* Make sure everything has a checkmark next to it and click Next.
* A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
* If asked if you want to reboot, click Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.

RECONNECT TO THE INTERNET

RESTART COMPUTER!

STEP 2. Download Malwarebytes' Anti-Malware: Malwarebytes.org to your desktop.
(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

STEP 3. Download GMER: GMER - Rootkit Detector and Remover, by clicking on Download EXE button.
Alternative downloads:
- |MG| GMER 1.0.15.15227 Download
- http://www.softpedia.com/get/Interne...ers/GMER.shtml
Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
When scan is completed, click Save button, and save the results as gmer.log
Warning ! Please, do not select the "Show all" checkbox during the scan.
Post the log to your next reply.

RESTART COMPUTER

STEP 4.
Post fresh HijackThis log.
NOTE. If you're using Vista, right click on HijackThis, and click Run as Administrator
Do NOT attempt to "fix" anything!


DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

Thanks Broni, I've been fighting with this thing for weeks now. Your instructions are very clear, I'll get those scans done today.

Sure thing

Here we go.
The Superanti Spyware didn't catch anything. I'm not surprised, I use it often. This is the first time in safe mode. Here is the log file,

SUPERAntiSpyware Scan Log
SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Generated 11/21/2009 at 04:31 PM

Application Version : 4.30.1004

Core Rules Database Version : 4301
Trace Rules Database Version: 2170

Scan type : Complete Scan
Total Scan Time : 04:40:26

Memory items scanned : 219
Memory threats detected : 0
Registry items scanned : 6123
Registry threats detected : 0
File items scanned : 140606
File threats detected : 0

The Malwarebytes did catch something, which surprised me. Because it has caught the same thing a day or two ago. Here is the Malwarbytes log,

Malwarebytes' Anti-Malware 1.41
Database version: 3206
Windows 5.1.2600 Service Pack 1

11/21/2009 5:50:52 PM
mbam-log-2009-11-21 (17-50-52).txt

Scan type: Full Scan (C:\|F:\|)
Objects scanned: 284584
Time elapsed: 56 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\BITS\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemRoot%\System32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\wuauserv\ImagePath (Hijack.WindowsUpdates) -> Bad: (%fystemroot%\system32\svchost.exe -k netsvcs) Good: (%SystemRoot%\System32\svchost.exe -k netsvcs) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Here is the GMER log,

GMER 1.0.15.15252 - GMER - Rootkit Detector and Remover
Rootkit scan 2009-11-22 01:26:15
Windows 5.1.2600 Service Pack 1
Running: rootkit.exe; Driver: C:\DOCUME~1\Noel\LOCALS~1\Temp\ugpcrfow.sys


---- System - GMER 1.0.15 ----

SSDT F7AA59CE ZwCreateKey
SSDT F7AA59C4 ZwCreateThread
SSDT F7AA59D3 ZwDeleteKey
SSDT F7AA59DD ZwDeleteValueKey
SSDT F7AA59E2 ZwLoadKey
SSDT F7AA59B0 ZwOpenProcess
SSDT F7AA59B5 ZwOpenThread
SSDT F7AA59EC ZwReplaceKey
SSDT F7AA59E7 ZwRestoreKey
SSDT F7AA59D8 ZwSetValueKey
SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys (SASKUTIL.SYS/SUPERAdBlocker.com and SUPERAntiSpyware.com) ZwTerminateProcess [0xA909D0B0]

INT 0x06 \??\C:\WINDOWS\system32\drivers\Haspnt.sys (HASP Kernel Device Driver for Windows NT/Aladdin Knowledge Systems) A6C3F16D
INT 0x0E \??\C:\WINDOWS\system32\drivers\Haspnt.sys (HASP Kernel Device Driver for Windows NT/Aladdin Knowledge Systems) A6C3EFC2

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!KeInitializeInterrupt + B67 804DA23C 1 Byte [06]
.text ntoskrnl.exe!KeI386Call16BitCStyleFunction + 1B0 8050262C 4 Bytes [CE, 59, AA, F7]
.text ntoskrnl.exe!KeI386Call16BitCStyleFunction + 1E0 8050265C 4 Bytes [C4, 59, AA, F7]
.text ntoskrnl.exe!KeI386Call16BitCStyleFunction + 208 80502684 4 Bytes [D3, 59, AA, F7]
.text ntoskrnl.exe!KeI386Call16BitCStyleFunction + 210 8050268C 4 Bytes [DD, 59, AA, F7]
.text ntoskrnl.exe!KeI386Call16BitCStyleFunction + 294 80502710 4 Bytes [E2, 59, AA, F7]
.text ...
.text C:\WINDOWS\system32\DRIVERS\ati2mtag.sys section is writeable [0xB993C000, 0x198FE0, 0xE8000020]
.text C:\WINDOWS\system32\drivers\hardlock.sys section is writeable [0xA6908400, 0x5215E, 0xE0000020]
.protectÿÿÿÿhardlockentry point in ".protectÿÿÿÿhardlockentry point in ".protectÿÿÿÿhardlockentry point in ".p" section [0xA6971820] C:\WINDOWS\system32\drivers\hardlock.sys entry point in ".protectÿÿÿÿhardlockentry point in ".protectÿÿÿÿhardlockentry point in ".p" section [0xA6971820]
.protectÿÿÿÿhardlockunknown last code section [0xA6971600, 0x54B9, 0xE0000020] C:\WINDOWS\system32\drivers\hardlock.sys unknown last code section [0xA6971600, 0x54B9, 0xE0000020]

---- Kernel IAT/EAT - GMER 1.0.15 ----

IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!RtlSetOwnerSecurityDescriptor] 0001E1E4
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!RtlLengthSid] 0001E204
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!RtlDelete] 0001E214
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!RtlDeleteNoSplay] 0001E220
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!RtlImageDirectoryEntryToData] 0001E234
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!IoBuildDeviceIoControlRequest] 0001E254
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!ZwQueryVolumeInformationFile] 0001E274
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!ZwSetVolumeInformationFile] 0001E294
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!MmAddVerifierThunks] 0001E2B2
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!MmIsVerifierEnabled] 0001E2C8
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!MmUnlockPagableImageSection] 0001E2DE
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!DbgBreakPoint] 0001E2FC
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!DbgPrompt] 0001E30C
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!DbgPrintEx] 0001E318
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!_vsnprintf] 0001E326
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!MmLockPagableDataSection] 0001E334
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!MmIsDriverVerifying] 0001E350
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!PsGetProcessId] 0001E366
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!FsRtlNotifyFilterChangeDirectory] 0001E378
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!KeSetEventBoostPriority] 0001E39C
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!RtlCopyUnicodeString] 0001D458
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!RtlAppendUnicodeToString] 0001D43C
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!RtlAppendUnicodeStringToString] 0001D41A
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!ExFreePoolWithTag] 0001D406
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!IoGetAttachedDeviceReference] 0001D3E6
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!ObfDereferenceObject] 0001D3CE
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!IoRegisterFsRegistrationChange] 0001DC28
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[ntoskrnl.exe!IoGetLowerDeviceObject] 0001D3B4
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[HAL.dll!KeReleaseInStackQueuedSpinLock] 0001E42E
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[HAL.dll!KeAcquireInStackQueuedSpinLock] 0001E40C
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[HAL.dll!KfLowerIrql] 0001E3FE
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[HAL.dll!KfRaiseIrql] 0001E3F0
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[HAL.dll!ExAcquireFastMutex] 0001E3DA
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[HAL.dll!ExReleaseFastMutex] 0001E3C4
IAT \WINDOWS\system32\drivers\FLTMGR.SYS[HAL.dll!KeGetCurrentIrql] 0001E450

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs AVHook.sys (PC Tools Filter Driver for Windows 2000/XP/PC Tools Research Pty Ltd.)

Device \Driver\atapi \Device\Ide\IdePort0 sfsync02.sys (StarForce Protection Synchronization Driver/Protection Technology)
Device \Driver\atapi \Device\Ide\IdeDeviceP0T0L0-4 sfsync02.sys (StarForce Protection Synchronization Driver/Protection Technology)
Device \Driver\atapi \Device\Ide\IdePort1 sfsync02.sys (StarForce Protection Synchronization Driver/Protection Technology)
Device \Driver\atapi \Device\Ide\IdeDeviceP0T1L0-c sfsync02.sys (StarForce Protection Synchronization Driver/Protection Technology)
Device \Driver\atapi \Device\Ide\IdeDeviceP1T0L0-18 sfsync02.sys (StarForce Protection Synchronization Driver/Protection Technology)
Device \Driver\atapi \Device\Ide\IdeDeviceP1T1L0-20 sfsync02.sys (StarForce Protection Synchronization Driver/Protection Technology)

---- EOF - GMER 1.0.15 ----

And the Hijackthis,

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:33:59 AM, on 11/22/2009
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\PROGRA~1\PERMIS~1\bin\dm.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\Program Files\twc\medicsp2\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\System32\WgaTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Road Runner High Speed Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = localhost;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: IE Privacy Keeper - Last IE Window Detector - {1201333E-BAD9-481C-BCF5-6904498CF85B} - C:\Program Files\UnH Solutions\IE Privacy Keeper\IEPKbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - :C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\s wg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - :C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll (file missing)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - :C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - :C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll (file missing)
O3 - Toolbar: (no name) - {90222687-F593-4738-B738-FBEE9C7B26DF} - (no file)
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: ~Disabled
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.intuit.com
O15 - Trusted Zone: http://*.turbotax.com
O15 - Trusted Zone: http://download.windowsupdate.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.celartem.com/en/download/...trol_en_US.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/...?1257818441429
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase6796.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1257828927484
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
O16 - DPF: {D2349304-8F9E-4A54-ACF6-0F6104B44209} (SketchCtl.Pic1) - http://auditor.cuyahogacounty.us/repi/sketch/Sketch.ocx
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O20 - Winlogon Notify: SSOExec - C:\WINDOWS\
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: FLEXnet Licensing Service - Unknown owner - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Unknown owner - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe (file missing)
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
O23 - Service: PermissionTV Download Manager Service (PermissionTVDownloadManager) - PermissionTV - C:\PROGRA~1\PERMIS~1\bin\dm.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: SupportSoft Sprocket Service (medicsp2) (sprtsvc_medicsp2) - SupportSoft, Inc. - C:\Program Files\twc\medicsp2\bin\sprtsvc.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Tablet.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\WINDOWS\system32\UAService7.exe
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\

--
End of file - 9782 bytes

I hope I read your directions correctly. I only ran Superantispyware in safe mode. Should I reset any of my scanner options since I changed for safe mode?

Thanks again for all your help.
Noel

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
[list=1][*]Please, never rename Combofix unless instructed.[*]Close any open browsers.[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

NOTE. If Combofix asks you to install Recovery Console, please allow it.

• Close any open browsers.
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
• Double click on combofix.exe & follow the prompts.
• When finished, it will produce a report for you.
• Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

Thanks Broni, I'll do that right away.

Hi, I'm run into a problem with my antivirus. The Combofix is telling me Avira AntivirusDesktop is still scanning. I've shut Avira down with startup run and msconfig, with a restart, but I keep getting the same message. I can't find any other place to disable it. Should I deinstall all of Avira?
Thank you

No, simply ignore Combofix warning.