totally lost, running KASPERSKY no prob, when suddenly couldn't access bank accounts, phone account etc on line. Added to white lists and trusted sites, no joy. Updated Kaspersky -no difference. System restore - Kaspersky not working can't uninstall even. AOL re-built adaptor no probs there but losing even more access - even Windows Update now. Re-set IE to default levels. cleared caches now completey lost. 2/10 computer literate (was 3/10 before creating all this mess!)


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:13:35, on 16/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\AOL\1151915566\ee\AOLSoftware.exe
C:\Program Files\Lexmark 4300 Series\lxcemon.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\lxcecoms.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\NETGEAR\WG111v2\WG111v2.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AOL 9.0 VRa\waol.exe
C:\Program Files\AOL 9.0 VRa\shellmon.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = Dell Start Page
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = AOL Search
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://127.0.0.1:4664/&s=3DJ_CCOlusjI65kuB7E40WkjQSQ
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1151915566\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [LXCECATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCEtim e.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [lxcemon.exe] "C:\Program Files\Lexmark 4300 Series\lxcemon.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = ?
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/noc...tup1.0.1.3.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: schmap-help - (no CLSID) - (no file)
O20 - AppInit_DLLs: ??????P,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Kaspersky Internet Security (AVP) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: lxce_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxcecoms.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 7548 bytes

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
[list=1][*]Please, never rename Combofix unless instructed.[*]Close any open browsers.[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

NOTE. If Combofix asks you to install Recovery Console, please allow it.

• Close any open browsers.
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
• Double click on combofix.exe & follow the prompts.
• When finished, it will produce a report for you.
• Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

Broni, thank you for reply. Combofix is giving warning that Kaspersky is active, although I have no control panel/shortcut etc for it, and can't find in running programmes. Have attempted to remove but get following "Error 1316.A Network error occurred while attempting to read from the file C\:WINDOWS\Installer\kis.en.msi" action then rolls back and I am told cannot remove! Sorry to be so thick but am completely floundering. Have contacted Kaspersky Support for advice how to remove, or at least get a fully active programme that I can at least temp disable. Feel have created an impossible mess

That's fine. Run Combofix anyway.

Hi, Combofix log and new Hijack log follow:- did receive an error message initiallly for Hijack log but looks complete - let me know and I'll run again. thank you

ComboFix 09-11-17.01 - MARGARET TURNER 17/11/2009 10:00.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.675 [GMT 0:00]
Running from: c:\documents and settings\MARGARET TURNER\Desktop\ComboFix.exe
AV: Kaspersky Internet Security *On-access scanning enabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *enabled* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\FunWebProducts

.
((((((((((((((((((((((((( Files Created from 2009-10-17 to 2009-11-17 )))))))))))))))))))))))))))))))
.

2009-11-16 23:10 . 2009-11-16 23:10 401720 ----a-w- c:\program files\HijackThis.exe
2009-11-16 23:10 . 2009-11-16 23:10 812344 ----a-w- c:\program files\HijackThisInstaller.exe
2009-11-16 23:06 . 2009-11-16 23:06 -------- d-----w- c:\program files\Trend Micro
2009-11-16 02:27 . 2009-11-16 02:27 -------- d-----w- c:\documents and settings\MARGARET TURNER\Local Settings\Application Data\Temp
2009-11-16 02:27 . 2009-11-16 02:27 -------- d-----w- c:\documents and settings\MARGARET TURNER\Local Settings\Application Data\Deployment
2009-11-13 22:55 . 2001-08-17 13:53 7296 ----a-w- c:\windows\system32\dllcache\elmsmc.sys
2009-11-13 22:54 . 2001-08-17 22:36 65622 ----a-w- c:\windows\system32\dllcache\digiasyn.dll
2009-11-13 22:53 . 2001-08-17 12:13 49182 ----a-w- c:\windows\system32\dllcache\cem56n5.sys
2009-11-13 22:52 . 2004-08-10 04:00 29184 ----a-w- c:\windows\system32\dllcache\asptxn.dll
2009-11-12 20:18 . 2009-11-12 20:18 -------- d-----w- c:\windows\system32\wbem\Repository
2009-11-10 19:42 . 2009-11-15 02:00 32 --sha-w- c:\windows\system32\drivers\fidbox2.dat
2009-11-10 19:42 . 2009-11-15 02:00 32 --sha-w- c:\windows\system32\drivers\fidbox.dat
2009-11-10 12:24 . 2004-08-10 04:00 7168 ----a-w- c:\windows\system32\dllcache\wamregps.dll
2009-11-10 12:24 . 2001-08-17 14:56 66048 ----a-w- c:\windows\system32\dllcache\s3legacy.dll
2009-11-10 12:24 . 2004-08-10 04:00 19968 ----a-w- c:\windows\system32\dllcache\inetsloc.dll
2009-11-10 12:24 . 2004-08-10 04:00 7680 ----a-w- c:\windows\system32\dllcache\inetmgr.exe
2009-11-10 12:24 . 2004-08-10 04:00 169984 ----a-w- c:\windows\system32\dllcache\iisui.dll
2009-11-10 12:24 . 2004-08-10 04:00 5632 ----a-w- c:\windows\system32\dllcache\iisrstap.dll
2009-11-10 12:24 . 2004-08-10 04:00 14336 ----a-w- c:\windows\system32\dllcache\iisreset.exe
2009-11-10 12:24 . 2004-08-10 04:00 6144 ----a-w- c:\windows\system32\dllcache\ftpsapi2.dll
2009-11-09 18:55 . 2009-11-09 18:55 -------- d-----w- c:\documents and settings\All Users\Application Data\Kaspersky Lab Setup Files
2009-10-31 17:38 . 2009-10-31 17:38 -------- d-----w- c:\program files\iPod
2009-10-31 17:30 . 2009-10-31 17:30 79144 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 9.0.2.25\SetupAdmin.exe
2009-10-20 20:34 . 2008-07-29 19:21 218376 ----a-w- c:\windows\system32\klogon.dll
2009-10-20 16:54 . 2009-10-20 16:54 59992 ----a-w- c:\documents and settings\All Users\Application Data\Kaspersky Lab Setup Files\Kaspersky Internet Security 2010 9.0.0.736\English\setup.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))) ))
.
2009-11-17 01:45 . 2009-07-05 14:32 -------- d-----w- c:\documents and settings\All Users\Application Data\Kaspersky Lab
2009-11-16 12:17 . 2008-05-28 10:49 174584 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\stmninst.exe
2009-11-16 12:17 . 2008-05-28 10:49 93776 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\instph.dll
2009-11-16 12:17 . 2008-05-28 10:49 80976 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\ProgUpd.dll
2009-11-16 12:17 . 2008-05-28 10:49 557296 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\muinst.exe
2009-11-16 12:17 . 2008-05-28 10:49 11856 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\tbinst.dll
2009-11-16 12:17 . 2008-05-28 10:49 126312 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\alsetup.exe
2009-11-16 12:17 . 2008-05-28 10:49 79232 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\afixlang_uk.exe
2009-11-16 12:17 . 2008-05-28 10:48 3144624 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\ocpinst.exe
2009-11-16 12:17 . 2008-05-28 10:48 171600 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\setup.exe
2009-11-16 12:17 . 2008-05-28 10:48 76736 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\afixlang.exe
2009-11-15 02:00 . 2009-11-10 19:42 32 --sha-w- c:\windows\system32\drivers\fidbox2.idx
2009-11-15 02:00 . 2009-11-10 19:42 32 --sha-w- c:\windows\system32\drivers\fidbox.idx
2009-11-15 01:44 . 2009-07-05 14:32 -------- d-----w- c:\program files\Kaspersky Lab
2009-11-13 23:20 . 2006-07-08 22:53 75792 ----a-w- c:\documents and settings\MARGARET TURNER\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-11-11 13:46 . 2008-11-10 12:12 -------- d-----w- c:\program files\AOL 9.0 VRa
2009-11-11 13:44 . 2006-06-26 20:40 -------- d-----w- c:\program files\Common Files\aolshare
2009-11-09 18:13 . 2006-06-26 20:36 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-11-09 18:13 . 2009-06-19 16:42 -------- d-----w- c:\program files\Electronic Arts
2009-11-09 18:12 . 2006-06-26 20:36 -------- d-----w- c:\program files\Common Files\Sonic Shared
2009-11-09 18:12 . 2006-06-26 20:43 -------- d-----w- c:\program files\Roxio
2009-11-06 08:23 . 2009-06-19 16:57 -------- d-----w- c:\documents and settings\All Users\Application Data\Electronic Arts
2009-10-31 17:40 . 2009-10-17 11:29 -------- d-----w- c:\program files\iTunes
2009-10-31 17:38 . 2009-10-17 11:27 -------- d-----w- c:\program files\Common Files\Apple
2009-10-26 13:46 . 2009-10-17 11:57 -------- d-----w- c:\documents and settings\MARGARET TURNER\Application Data\LimeWire
2009-10-17 11:41 . 2009-10-17 11:41 62692 ---ha-w- c:\windows\system32\mlfcache.dat
2009-10-17 11:32 . 2007-02-27 23:41 -------- d-----w- c:\documents and settings\MARGARET TURNER\Application Data\Apple Computer
2009-10-17 11:30 . 2009-10-17 11:29 -------- d-----w- c:\documents and settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-10-17 11:29 . 2009-10-17 11:29 -------- d-----w- c:\program files\Bonjour
2009-10-17 11:28 . 2009-10-17 11:28 -------- d-----w- c:\program files\QuickTime
2009-08-26 08:00 . 2005-08-16 03:19 247326 ----a-w- c:\windows\system32\strmdll.dll
2008-08-06 13:38 . 2008-08-06 13:38 0 ----a-w- c:\program files\temp01
2006-07-08 22:53 . 2006-07-08 22:53 251 -c--a-w- c:\program files\wt3d.ini
2007-04-06 13:17 . 2006-07-01 13:34 88 --sh--r- c:\windows\system32\93B99CD4CB.sys
2006-11-01 20:40 . 2006-07-12 20:42 56 -csh--r- c:\windows\system32\CBD49CB993.sys
2007-04-06 13:18 . 2006-07-01 13:34 6528 --sha-w- c:\windows\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2006-10-18 204288]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-29 67584]
"HostManager"="c:\program files\Common Files\AOL\1151915566\ee\AOLSoftware.exe" [2006-11-17 50736]
"LXCECATS"="c:\windows\System32\spool\DRIVERS\W32X 86\3\LXCEtime.dll" [2005-07-20 73728]
"lxcemon.exe"="c:\program files\Lexmark 4300 Series\lxcemon.exe" [2005-08-02 192512]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2006-02-09 344064]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-09-24 149280]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-09-05 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-10-28 141600]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2005-06-10 249856]
"SigmatelSysTrayApp"="stsystra.exe" - c:\windows\stsystra.exe [2005-03-22 339968]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\Cur rentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
NETGEAR WG111v2 Smart Wizard.lnk - c:\program files\NETGEAR\WG111v2\WG111v2.exe [2009-2-11 1261568]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\LBTWlgn]
2008-05-02 01:42 72208 ----a-w- c:\program files\Common Files\Logitech\Bluetooth\LBTWLgn.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\mcmscsvc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\WdfLoadGroup]
@=""

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Logitech Desktop Messenger.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Logitech Desktop Messenger.lnk
backup=c:\windows\pss\Logitech Desktop Messenger.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Logitech SetPoint.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Logitech SetPoint.lnk
backup=c:\windows\pss\Logitech SetPoint.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"CiSvc"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLAcsd.exe"=
"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessen ger.exe"=
"c:\\Program Files\\Common Files\\AOL\\1151915566\\ee\\aolsoftware.exe"=
"c:\\Program Files\\Common Files\\AOL\\1151915566\\ee\\anotify.exe"=
"c:\\Program Files\\Common Files\\AOL\\TopSpeed\\3.0\\aoltpsd3.exe"=
"c:\\Program Files\\Common Files\\AOL\\1151915566\\ee\\AOLServiceHost.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\AOL 9.0 VRa\\waol.exe"=
"c:\\WINDOWS\\pchealth\\helpctr\\binaries\\helpctr .exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R2 LBeepKE;LBeepKE;c:\windows\system32\drivers\LBeepK E.sys [22/07/2006 22:39 3712]
R3 KLFLTDEV;Kaspersky Lab KLFltDev;c:\windows\system32\drivers\klfltdev.sys [13/03/2008 18:02 26640]
R3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [11/02/2009 16:25 194304]
S3 cdrmkaun;cdrmkaun;\??\c:\docume~1\MARGAR~1\LOCALS~ 1\Temp\cdrmkaun.sys --> c:\docume~1\MARGAR~1\LOCALS~1\Temp\cdrmkaun.sys [?]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - AVP
*NewlyCreated* - MBR
*NewlyCreated* - PROCEXP113
*Deregistered* - mbr
*Deregistered* - PROCEXP113
.
Contents of the 'Scheduled Tasks' folder

2009-10-17 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 11:34]
.
.
------- Supplementary Scan -------
.
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.micros oft:en-US&ie=utf8&oe=utf8
mStart Page = about:blank
uInternet Connection Wizard,ShellNext = hxxp://127.0.0.1:4664/&s=3DJ_CCOlusjI65kuB7E40WkjQSQ
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.aol.co.uk/web?isinit=true&query=%s
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
.
- - - - ORPHANS REMOVED - - - -

Toolbar-Locked - (no file)
WebBrowser-{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - (no file)
HKU-Default-Run-msnmsgr - c:\program files\Windows Live\Messenger\msnmsgr.exe



************************************************** ************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, GMER - Rootkit Detector and Remover
Rootkit scan 2009-11-17 10:06
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Run
LXCECATS = rundll32 c:\windows\System32\spool\DRIVERS\W32X86\3\LXCEtim e.dll,_RunDLLEntry@16????????????????????????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ??????????????????????????????????????????????????

scanning hidden files ...

scan completed successfully
hidden files: 0

************************************************** ************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\S-1-5-21-1674584256-4261580601-1344170427-1005\Software\Microsoft\SystemCertificates\Address Book*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode)
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(808)
c:\program files\common files\logitech\bluetooth\LBTWlgn.dll
c:\program files\common files\logitech\bluetooth\LBTServ.dll

- - - - - - - > 'explorer.exe'(2948)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
Completion time: 2009-11-17 10:08
ComboFix-quarantined-files.txt 2009-11-17 10:07

Pre-Run: 225,147,179,008 bytes free
Post-Run: 225,178,759,168 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOW S
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windo ws XP Media Center Edition" /noexecute=optin /fastdetect

- - End Of File - - E36B9EBA26DA5D3B29BA41D6329A5374

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:19:15, on 17/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\AOL\1151915566\ee\AOLSoftware.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Lexmark 4300 Series\lxcemon.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\lxcecoms.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AOL 9.0 VRa\waol.exe
C:\Program Files\AOL 9.0 VRa\shellmon.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = Dell Start Page
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = AOL Search
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://127.0.0.1:4664/&s=3DJ_CCOlusjI65kuB7E40WkjQSQ
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1151915566\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [LXCECATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCEtim e.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [lxcemon.exe] "C:\Program Files\Lexmark 4300 Series\lxcemon.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = ?
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: schmap-help - (no CLSID) - (no file)
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Kaspersky Internet Security (AVP) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: lxce_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxcecoms.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 6918 bytes

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

Code:

File::
c:\windows\system32\93B99CD4CB.sys
c:\windows\system32\CBD49CB993.sys
c:\docume~1\MARGAR~1\LOCALS~ 1\Temp\cdrmkaun.sys


Folder::

Driver::
cdrmkaun


Registry::

RegLockDel::

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.




5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt
• A new HijackThis log.

Broni,
New logs attached. Have received instructions from Kaspersky on how to "repair" installation so will attempt that now logs run. Not sure connected ,as Kaspersky running fine when probs first appeared, and guessing my "little knowledge is a dangerous thing" attempts at correcting problems damaged it in the first place!

ComboFix 09-11-17.01 - MARGARET TURNER 18/11/2009 11:58.2.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.606 [GMT 0:00]
Running from: c:\documents and settings\MARGARET TURNER\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\MARGARET TURNER\Desktop\CFScript.txt
AV: Kaspersky Internet Security *On-access scanning enabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Internet Security *enabled* {2C4D4BC6-0793-4956-A9F9-E252435469C0}

FILE ::
"c:\docume~1\MARGAR~1\LOCALS~ 1\Temp\cdrmkaun.sys"
"c:\windows\system32\93B99CD4CB.sys"
"c:\windows\system32\CBD49CB993.sys"
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\93B99CD4CB.sys
c:\windows\system32\CBD49CB993.sys

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_CDRMKAUN
-------\Service_cdrmkaun


((((((((((((((((((((((((( Files Created from 2009-10-18 to 2009-11-18 )))))))))))))))))))))))))))))))
.

2009-11-16 23:10 . 2009-11-16 23:10 401720 ----a-w- c:\program files\HijackThis.exe
2009-11-16 23:06 . 2009-11-17 12:02 -------- d-----w- c:\program files\Trend Micro
2009-11-16 02:27 . 2009-11-16 02:27 -------- d-----w- c:\documents and settings\MARGARET TURNER\Local Settings\Application Data\Temp
2009-11-16 02:27 . 2009-11-16 02:27 -------- d-----w- c:\documents and settings\MARGARET TURNER\Local Settings\Application Data\Deployment
2009-11-13 22:55 . 2001-08-17 13:53 7296 ----a-w- c:\windows\system32\dllcache\elmsmc.sys
2009-11-13 22:54 . 2001-08-17 22:36 65622 ----a-w- c:\windows\system32\dllcache\digiasyn.dll
2009-11-13 22:53 . 2001-08-17 12:13 49182 ----a-w- c:\windows\system32\dllcache\cem56n5.sys
2009-11-13 22:52 . 2004-08-10 04:00 29184 ----a-w- c:\windows\system32\dllcache\asptxn.dll
2009-11-12 20:18 . 2009-11-12 20:18 -------- d-----w- c:\windows\system32\wbem\Repository
2009-11-10 19:42 . 2009-11-15 02:00 32 --sha-w- c:\windows\system32\drivers\fidbox2.dat
2009-11-10 19:42 . 2009-11-15 02:00 32 --sha-w- c:\windows\system32\drivers\fidbox.dat
2009-11-10 12:24 . 2004-08-10 04:00 7168 ----a-w- c:\windows\system32\dllcache\wamregps.dll
2009-11-10 12:24 . 2001-08-17 14:56 66048 ----a-w- c:\windows\system32\dllcache\s3legacy.dll
2009-11-10 12:24 . 2004-08-10 04:00 19968 ----a-w- c:\windows\system32\dllcache\inetsloc.dll
2009-11-10 12:24 . 2004-08-10 04:00 7680 ----a-w- c:\windows\system32\dllcache\inetmgr.exe
2009-11-10 12:24 . 2004-08-10 04:00 169984 ----a-w- c:\windows\system32\dllcache\iisui.dll
2009-11-10 12:24 . 2004-08-10 04:00 5632 ----a-w- c:\windows\system32\dllcache\iisrstap.dll
2009-11-10 12:24 . 2004-08-10 04:00 14336 ----a-w- c:\windows\system32\dllcache\iisreset.exe
2009-11-10 12:24 . 2004-08-10 04:00 6144 ----a-w- c:\windows\system32\dllcache\ftpsapi2.dll
2009-11-09 18:55 . 2009-11-09 18:55 -------- d-----w- c:\documents and settings\All Users\Application Data\Kaspersky Lab Setup Files
2009-10-31 17:38 . 2009-10-31 17:38 -------- d-----w- c:\program files\iPod
2009-10-31 17:30 . 2009-10-31 17:30 79144 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 9.0.2.25\SetupAdmin.exe
2009-10-20 20:34 . 2008-07-29 19:21 218376 ----a-w- c:\windows\system32\klogon.dll
2009-10-20 16:54 . 2009-10-20 16:54 59992 ----a-w- c:\documents and settings\All Users\Application Data\Kaspersky Lab Setup Files\Kaspersky Internet Security 2010 9.0.0.736\English\setup.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))) ))
.
2009-11-17 01:45 . 2009-07-05 14:32 -------- d-----w- c:\documents and settings\All Users\Application Data\Kaspersky Lab
2009-11-16 12:17 . 2008-05-28 10:49 174584 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\stmninst.exe
2009-11-16 12:17 . 2008-05-28 10:49 93776 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\instph.dll
2009-11-16 12:17 . 2008-05-28 10:49 80976 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\ProgUpd.dll
2009-11-16 12:17 . 2008-05-28 10:49 557296 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\muinst.exe
2009-11-16 12:17 . 2008-05-28 10:49 11856 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\tbinst.dll
2009-11-16 12:17 . 2008-05-28 10:49 126312 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\alsetup.exe
2009-11-16 12:17 . 2008-05-28 10:49 79232 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\afixlang_uk.exe
2009-11-16 12:17 . 2008-05-28 10:48 3144624 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\ocpinst.exe
2009-11-16 12:17 . 2008-05-28 10:48 171600 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\setup.exe
2009-11-16 12:17 . 2008-05-28 10:48 76736 ----a-w- c:\documents and settings\All Users\Application Data\AOL Downloads\ccu_suite_uk\1.1.13.1\afixlang.exe
2009-11-15 02:00 . 2009-11-10 19:42 32 --sha-w- c:\windows\system32\drivers\fidbox2.idx
2009-11-15 02:00 . 2009-11-10 19:42 32 --sha-w- c:\windows\system32\drivers\fidbox.idx
2009-11-15 01:44 . 2009-07-05 14:32 -------- d-----w- c:\program files\Kaspersky Lab
2009-11-13 23:20 . 2006-07-08 22:53 75792 ----a-w- c:\documents and settings\MARGARET TURNER\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-11-11 13:46 . 2008-11-10 12:12 -------- d-----w- c:\program files\AOL 9.0 VRa
2009-11-11 13:44 . 2006-06-26 20:40 -------- d-----w- c:\program files\Common Files\aolshare
2009-11-09 18:13 . 2006-06-26 20:36 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-11-09 18:13 . 2009-06-19 16:42 -------- d-----w- c:\program files\Electronic Arts
2009-11-09 18:12 . 2006-06-26 20:36 -------- d-----w- c:\program files\Common Files\Sonic Shared
2009-11-09 18:12 . 2006-06-26 20:43 -------- d-----w- c:\program files\Roxio
2009-11-06 08:23 . 2009-06-19 16:57 -------- d-----w- c:\documents and settings\All Users\Application Data\Electronic Arts
2009-10-31 17:40 . 2009-10-17 11:29 -------- d-----w- c:\program files\iTunes
2009-10-31 17:38 . 2009-10-17 11:27 -------- d-----w- c:\program files\Common Files\Apple
2009-10-26 13:46 . 2009-10-17 11:57 -------- d-----w- c:\documents and settings\MARGARET TURNER\Application Data\LimeWire
2009-10-17 11:41 . 2009-10-17 11:41 62692 ---ha-w- c:\windows\system32\mlfcache.dat
2009-10-17 11:32 . 2007-02-27 23:41 -------- d-----w- c:\documents and settings\MARGARET TURNER\Application Data\Apple Computer
2009-10-17 11:30 . 2009-10-17 11:29 -------- d-----w- c:\documents and settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-10-17 11:29 . 2009-10-17 11:29 -------- d-----w- c:\program files\Bonjour
2009-10-17 11:28 . 2009-10-17 11:28 -------- d-----w- c:\program files\QuickTime
2009-08-26 08:00 . 2005-08-16 03:19 247326 ----a-w- c:\windows\system32\strmdll.dll
2008-08-06 13:38 . 2008-08-06 13:38 0 ----a-w- c:\program files\temp01
2006-07-08 22:53 . 2006-07-08 22:53 251 -c--a-w- c:\program files\wt3d.ini
2007-04-06 13:18 . 2006-07-01 13:34 6528 --sha-w- c:\windows\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((( SnapShot@2009-11-17_10.06.17 )))))))))))))))))))))))))))))))))))))))))
.
+ 2009-11-18 12:06 . 2009-11-18 12:06 16384 c:\windows\Temp\Perflib_Perfdata_7b8.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2006-10-18 204288]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2005-09-29 67584]
"HostManager"="c:\program files\Common Files\AOL\1151915566\ee\AOLSoftware.exe" [2006-11-17 50736]
"LXCECATS"="c:\windows\System32\spool\DRIVERS\W32X 86\3\LXCEtime.dll" [2005-07-20 73728]
"lxcemon.exe"="c:\program files\Lexmark 4300 Series\lxcemon.exe" [2005-08-02 192512]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]
"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2006-02-09 344064]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-09-24 149280]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-09-05 417792]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-10-28 141600]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2005-06-10 249856]
"SigmatelSysTrayApp"="stsystra.exe" - c:\windows\stsystra.exe [2005-03-22 339968]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\Cur rentVersion\Run]
"CTFMON.EXE"="c:\windows\system32\CTFMON.EXE" [2008-04-14 15360]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
NETGEAR WG111v2 Smart Wizard.lnk - c:\program files\NETGEAR\WG111v2\WG111v2.exe [2009-2-11 1261568]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\LBTWlgn]
2008-05-02 01:42 72208 ----a-w- c:\program files\Common Files\Logitech\Bluetooth\LBTWLgn.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\mcmscsvc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\WdfLoadGroup]
@=""

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Logitech Desktop Messenger.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Logitech Desktop Messenger.lnk
backup=c:\windows\pss\Logitech Desktop Messenger.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Logitech SetPoint.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Logitech SetPoint.lnk
backup=c:\windows\pss\Logitech SetPoint.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"CiSvc"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpo licy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=
"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLAcsd.exe"=
"c:\\Program Files\\Logitech\\Desktop Messenger\\8876480\\Program\\LogitechDesktopMessen ger.exe"=
"c:\\Program Files\\Common Files\\AOL\\1151915566\\ee\\aolsoftware.exe"=
"c:\\Program Files\\Common Files\\AOL\\1151915566\\ee\\anotify.exe"=
"c:\\Program Files\\Common Files\\AOL\\TopSpeed\\3.0\\aoltpsd3.exe"=
"c:\\Program Files\\Common Files\\AOL\\1151915566\\ee\\AOLServiceHost.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\AOL 9.0 VRa\\waol.exe"=
"c:\\WINDOWS\\pchealth\\helpctr\\binaries\\helpctr .exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R2 LBeepKE;LBeepKE;c:\windows\system32\drivers\LBeepK E.sys [22/07/2006 22:39 3712]
R3 KLFLTDEV;Kaspersky Lab KLFltDev;c:\windows\system32\drivers\klfltdev.sys [13/03/2008 18:02 26640]
R3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [11/02/2009 16:25 194304]

--- Other Services/Drivers In Memory ---

*Deregistered* - mbr
.
Contents of the 'Scheduled Tasks' folder

2009-10-17 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 11:34]
.
.
------- Supplementary Scan -------
.
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.micros oft:en-US&ie=utf8&oe=utf8
mStart Page = about:blank
uInternet Connection Wizard,ShellNext = hxxp://127.0.0.1:4664/&s=3DJ_CCOlusjI65kuB7E40WkjQSQ
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.aol.co.uk/web?isinit=true&query=%s
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
.
- - - - ORPHANS REMOVED - - - -

AddRemove-HijackThis - c:\documents and settings\MARGARET TURNER\Local Settings\Temporary Internet Files\Content.IE5\F4S4NXQQ\HijackThis.exe



************************************************** ************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, GMER - Rootkit Detector and Remover
Rootkit scan 2009-11-18 12:06
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Run
LXCECATS = rundll32 c:\windows\System32\spool\DRIVERS\W32X86\3\LXCEtim e.dll,_RunDLLEntry@16????????????????????????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ??????????????????????????????????????????????????

scanning hidden files ...

scan completed successfully
hidden files: 0

************************************************** ************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\S-1-5-21-1674584256-4261580601-1344170427-1005\Software\Microsoft\SystemCertificates\Address Book*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode)
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(812)
c:\program files\common files\logitech\bluetooth\LBTWlgn.dll
c:\program files\common files\logitech\bluetooth\LBTServ.dll

- - - - - - - > 'explorer.exe'(3348)
c:\windows\system32\WININET.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\Ati2evxx.exe
c:\program files\Common Files\AOL\ACS\AOLAcsd.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\eHome\ehRecvr.exe
c:\windows\eHome\ehSched.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Dell Support Center\bin\sprtsvc.exe
c:\program files\Windows Media Player\WMPNetwk.exe
c:\windows\ehome\mcrdsvc.exe
c:\windows\system32\dllhost.exe
c:\windows\system32\lxcecoms.exe
c:\windows\eHome\ehmsas.exe
c:\program files\iPod\bin\iPodService.exe
.
************************************************** ************************
.
Completion time: 2009-11-18 12:11 - machine was rebooted
ComboFix-quarantined-files.txt 2009-11-18 12:11
ComboFix2.txt 2009-11-17 10:08

Pre-Run: 225,148,510,208 bytes free
Post-Run: 225,064,509,440 bytes free

- - End Of File - - 871A2A15E96FB3B0FBAAB4B2A1CBA8C2

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:23:29, on 18/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\AOL\1151915566\ee\AOLSoftware.exe
C:\Program Files\Lexmark 4300 Series\lxcemon.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\lxcecoms.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\NETGEAR\WG111v2\WG111v2.exe
c:\program files\common files\aol\1151915566\ee\services\antiSpywareApp\ve r2_0_12\AOLSP Scheduler.exe
c:\program files\common files\aol\1151915566\ee\aolsoftware.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Hotmail, News, Sport, Music, Movies, Money, Cars, Shopping, Windows Live from MSN UK
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = Dell Start Page
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = AOL Search
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://127.0.0.1:4664/&s=3DJ_CCOlusjI65kuB7E40WkjQSQ
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.1203.0\msneshellx.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1151915566\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [LXCECATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCEtim e.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [lxcemon.exe] "C:\Program Files\Lexmark 4300 Series\lxcemon.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = ?
O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eos/OnlineScanner.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: schmap-help - (no CLSID) - (no file)
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Kaspersky Internet Security (AVP) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: lxce_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxcecoms.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 7042 bytes

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Restart computer.

================================================== ========

Print these instructions out.

NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe

***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***

STEP 1. Download SUPERAntiSpyware Free for Home Users:
SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: SUPERAntiSpyware.com - Database Definition Information.)
* Close SUPERAntiSpyware.

PHYSICALLY DISCONNECT FROM THE INTERNET

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

* Open SUPERAntiSpyware.
* Click Scan your Computer... button.
* Click Scanning Preferences/Control Center... button.
* Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Terminate memory threats before quarantining.
* Click the Close button to leave the control center screen.
* On the left, make sure you check C:\Fixed Drive.
* On the right, choose Perform Complete Scan.
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
* Make sure everything has a checkmark next to it and click Next.
* A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
* If asked if you want to reboot, click Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.

RECONNECT TO THE INTERNET

RESTART COMPUTER!

STEP 2. Download Malwarebytes' Anti-Malware: Malwarebytes.org to your desktop.
(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

************************************************** ****************************************
Due to a bug in Malwarebytes, you may see in MBAM's log following entries:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\a tapi (Rootkit)
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\a tapi (Rootkit)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\atapi (Rootkit)
DO NOT remove those entries!
If you do, your computer will become UN-bootable.
The issue has been fixed in the latest MBAM update, so, it's EXTREMELY important, you update MBAM before you run it.
************************************************** **************************************

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!


STEP 3.
Post fresh HijackThis log.
NOTE. If you're using Vista, right click on HijackThis, and click Run as Administrator
Do NOT attempt to "fix" anything!


DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

Hi Broni, after attempting to use safemode I found couldn;t get into pc at all! Missing dll file. Ended up getting technician out - several bad sectors on hard drive - so now responding from new system!! Just wanted to let you know so you could close thread, and also to thank you very much for your help.