My computer won't shut down

  1. #11
    broni is online now Senior Member

    re: My computer won't shut down

    Well, the choice is your. You can have only ONE antivirus program running though.
    Uninstalling OneCare doesn't cancel your subscription. You paid for it already.


  2. #12
    lamaline is offline Full Member
    Ok, I'll uninstall OneCare.
    Do I have to redo your procedure again?

  3. #13
    broni is online now Senior Member
    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      NOTE. If Combofix asks you to install Recovery Console, please allow it.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

  4. #14
    lamaline is offline Full Member
    Broni
    It was a mother board problem and I am sorry I left you like this. Hope you will forgive me...

  5. #15
    broni is online now Senior Member
    Save 20% on AVG Internet Security 2012 Suite!
    Done

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