Hi, I've been experiencing a similar problem to other threads that I've seen on this board and I don't want to take any wrong steps by blindly following the advice that has been given so here's my personal problem.
Google links are being redirected to other sites that seem to contain the words I've searched.
Avira AntiVir scans stopped working at one point about a week ago. It seemed to freeze around
C:\Windows\System32\config\SYSTEM
and I couldn't stop it or close it. I ended it with Task Manager.
The scan worked in Safe Mode and I've posted the log from that scan below.
However, in normal mode, the scans still didn't run properly and the scan kept stopping at a certain point.
I uninstalled Avira and tried installing Norton Internet Security 09. Everything was going smoothly (the pre-installation scan was fine) and toward the end of the installation process, it seemed to get stuck again during a "scanning" phase. I let Norton keep scanning for a few hours more but finally closed it.
When I tried to open the Norton program, it said that it hadn't been installed properly and I went ahead and let it do a cleanup so that I could try installing it again later.
I've tried to run Malwarebytes but the program didn't open.
I've also tried HijackThis to get a log to post here to help speed things up, but again, that program doesn't seem to open.
Thanks very much for any help, and I hope this problem isn't too serious to solve!
Here is the Avira scan log that I ran in Safe Mode:
Avira AntiVir Personal
Report file date: August-22-09 09:31
Scanning for 1651917 virus strains and unwanted programs.
Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows Vista
Windows version : (Service Pack 1) [6.0.6001]
Boot mode : Save mode
Username : Ivan
Computer name : IVAN-PC
Version information:
BUILD.DAT : 9.0.0.407 17961 Bytes 29/07/2009 10:34:00
AVSCAN.EXE : 9.0.3.7 466689 Bytes 05/08/2009 14:53:43
AVSCAN.DLL : 9.0.3.0 40705 Bytes 27/02/2009 15:58:24
LUKE.DLL : 9.0.3.2 209665 Bytes 20/02/2009 16:35:49
LUKERES.DLL : 9.0.2.0 12033 Bytes 27/02/2009 15:58:52
ANTIVIR0.VDF : 7.1.0.0 15603712 Bytes 27/10/2008 17:30:36
ANTIVIR1.VDF : 7.1.4.132 5707264 Bytes 24/06/2009 22:15:30
ANTIVIR2.VDF : 7.1.5.146 3087360 Bytes 21/08/2009 05:33:15
ANTIVIR3.VDF : 7.1.5.149 9728 Bytes 21/08/2009 05:33:15
Engineversion : 8.2.1.3
AEVDF.DLL : 8.1.1.1 106868 Bytes 18/06/2009 12:51:13
AESCRIPT.DLL : 8.1.2.25 459130 Bytes 12/08/2009 19:00:48
AESCN.DLL : 8.1.2.4 127348 Bytes 23/07/2009 17:40:32
AERDL.DLL : 8.1.2.4 430452 Bytes 14/07/2009 20:56:31
AEPACK.DLL : 8.1.3.18 401783 Bytes 18/06/2009 12:51:13
AEOFFICE.DLL : 8.1.0.38 196987 Bytes 18/06/2009 12:51:13
AEHEUR.DLL : 8.1.0.155 1921400 Bytes 20/08/2009 21:44:23
AEHELP.DLL : 8.1.6.0 233846 Bytes 20/08/2009 21:44:21
AEGEN.DLL : 8.1.1.57 356725 Bytes 20/08/2009 21:44:18
AEEMU.DLL : 8.1.0.9 393588 Bytes 09/10/2008 19:32:40
AECORE.DLL : 8.1.7.6 184694 Bytes 23/07/2009 17:40:29
AEBB.DLL : 8.1.0.3 53618 Bytes 09/10/2008 19:32:40
AVWINLL.DLL : 9.0.0.3 18177 Bytes 12/12/2008 13:47:59
AVPREF.DLL : 9.0.0.1 43777 Bytes 05/12/2008 15:32:15
AVREP.DLL : 8.0.0.3 155905 Bytes 20/01/2009 19:34:28
AVREG.DLL : 9.0.0.0 36609 Bytes 05/12/2008 15:32:09
AVARKT.DLL : 9.0.0.3 292609 Bytes 24/03/2009 20:05:41
AVEVTLOG.DLL : 9.0.0.7 167169 Bytes 30/01/2009 15:37:08
SQLITE3.DLL : 3.6.1.0 326401 Bytes 28/01/2009 20:03:49
SMTPLIB.DLL : 9.2.0.25 28417 Bytes 02/02/2009 13:21:33
NETNT.DLL : 9.0.0.0 11521 Bytes 05/12/2008 15:32:10
RCIMAGE.DLL : 9.0.0.25 2438913 Bytes 18/06/2009 12:51:13
RCTEXT.DLL : 9.0.37.0 86785 Bytes 17/04/2009 15:19:48
Configuration settings for the scan:
Jobname.............................: ShlExt
Configuration file..................: C:\Users\Ivan\AppData\Local\Temp\665ce34a.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:,
Process scan........................: off
Scan registry.......................: off
Search for rootkits.................: off
Integrity checking of system files..: off
Scan all files......................: Intelligent file selection
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium
Start of the scan: August-22-09 09:31
Starting the file scan:
Begin scan in 'C:\' <OS>
C:\pagefile.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\Users\Ivan\AppData\Local\Temp\a.exe
[DETECTION] Is the TR/Crot.V.1 Trojan
C:\Users\Ivan\AppData\Local\Temp\b.exe
[DETECTION] Is the TR/Crot.V.1 Trojan
C:\Users\Ivan\AppData\Local\Temp\d.exe
[DETECTION] Is the TR/Fakealert.GV.10 Trojan
C:\Users\Ivan\AppData\Local\Temp\e.exe
[DETECTION] Is the TR/FraudPack.qvn.3 Trojan
C:\Users\Ivan\AppData\Local\Temp\f.exe
[DETECTION] Is the TR/FraudPack.qvn.3 Trojan
C:\Users\Ivan\AppData\Local\Temp\prun.tmp
[DETECTION] Is the TR/Crypt.PEPM.Gen Trojan
C:\Windows\msa.exe
[DETECTION] Is the TR/FraudPack.qvn.3 Trojan
C:\Windows\System32\cngaudit.dll
[WARNING] The file could not be opened!
C:\Windows\System32\WerFault.exe
[WARNING] The file could not be opened!
C:\Windows\System32\drivers\sptd.sys
[WARNING] The file could not be opened!
C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.180 00_none_70071ca23cc95139\WerFault.exe
[WARNING] The file could not be opened!
C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.181 45_none_6fe0e04a3ce53cd7\WerFault.exe
[WARNING] The file could not be opened!
Beginning disinfection:
C:\Users\Ivan\AppData\Local\Temp\a.exe
[DETECTION] Is the TR/Crot.V.1 Trojan
[NOTE] The file was moved to '4af5021f.qua'!
C:\Users\Ivan\AppData\Local\Temp\b.exe
[DETECTION] Is the TR/Crot.V.1 Trojan
[NOTE] The file was moved to '492e6850.qua'!
C:\Users\Ivan\AppData\Local\Temp\d.exe
[DETECTION] Is the TR/Fakealert.GV.10 Trojan
[NOTE] TR/Fakealert.GV.10:[HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRE NTVERSION\RUN]:<DellSupportCenter>=sz:d.exe
[NOTE] The file was moved to '49297018.qua'!
C:\Users\Ivan\AppData\Local\Temp\e.exe
[DETECTION] Is the TR/FraudPack.qvn.3 Trojan
[NOTE] The file was moved to '49288080.qua'!
C:\Users\Ivan\AppData\Local\Temp\f.exe
[DETECTION] Is the TR/FraudPack.qvn.3 Trojan
[NOTE] The file was moved to '492a8858.qua'!
C:\Users\Ivan\AppData\Local\Temp\prun.tmp
[DETECTION] Is the TR/Crypt.PEPM.Gen Trojan
[NOTE] The file was moved to '4b050263.qua'!
C:\Windows\msa.exe
[DETECTION] Is the TR/FraudPack.qvn.3 Trojan
[NOTE] The file was moved to '4af10264.qua'!
End of the scan: August-22-09 10:34
Used time: 21:09 Minute(s)
The scan has been done completely.
14953 Scanned directories
185173 Files were scanned
7 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
7 Files were moved to quarantine
0 Files were renamed
6 Files cannot be scanned
185160 Files not concerned
975 Archives were scanned
6 Warnings
8 Notes



