[Active] Internet doesn't work when not in Safe Mode - HijackThis Logs

  1. #1

    [Active] Internet doesn't work when not in Safe Mode - HijackThis Logs

    I have 3 internet browsers - Internet Explorer, Firefox, and Opera. None of them load any of the pages when I'm on in a regular mode. I've done the Hijack This stuff, hopefully someone can help me out. Thanks in advance. Nate

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:12:51 PM, on 6/9/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16640)
    Boot mode: Safe mode with network support

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
    C:\Documents and Settings\Nathan\My Documents\School\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - Default URLSearchHook is missing
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Ad Muncher] "C:\Program Files\Ad Muncher\AdMunch.exe" /bt
    O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\TightVNC\WinVNC.exe" -servicehelper
    O4 - HKLM\..\Run: [13856564] C:\Documents and Settings\All Users\Application Data\13856564\13856564.exe
    O4 - HKLM\..\Run: [SNM] C:\Program Files\SpyNoMore\SNM.exe /startup
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\npjpi160_05.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\npjpi160_05.dll
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
    O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Add to VideoGet - {88CFA58B-A63F-4A94-9C54-0C7A58E3333E} - C:\DOCUME~1\Nathan\Desktop\VideoGet\Plugins\VIDEOG ~1.DLL (file missing)
    O9 - Extra 'Tools' menuitem: Add to &VideoGet - {88CFA58B-A63F-4A94-9C54-0C7A58E3333E} - C:\DOCUME~1\Nathan\Desktop\VideoGet\Plugins\VIDEOG ~1.DLL (file missing)
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {2E4A92AB-F2C0-456A-9935-B715439790D7} (Setup Class) - https://www.permissionresearch.com/C...pr/prsetup.cab
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O20 - AppInit_DLLs: avgrsstx.dll C:\Program Files\PermissionResearch\prai.dll C:\Program Files\PermissionResearch\prai.dll C:\Program Files\PermissionResearch\prai.dll vsnpbd.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: MrHealthy (MrHealthyService) - Symantec Corporation - C:\Program Files\Norton PC Checkup\executables\mrHealthy\MrHealthy.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: VNC Server (winvnc) - TightVNC Group - C:\Program Files\TightVNC\WinVNC.exe

    --
    End of file - 9348 bytes


    Also, the program list:
    Ad Muncher v4.72 Build 30400
    Ad-Aware 2007
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player Plugin
    Adobe Reader 8.1.1
    Adobe Shockwave Player
    AIM 6
    AIM Toolbar 5.0
    Apple Mobile Device Support
    Apple Software Update
    ArcSoft Panorama Maker 4
    AVG Free 8.5
    C-Media 3D Audio
    DivX Codec
    DivX Converter
    DivX Player
    DivX Web Player
    Free YouTube to Mp3 Converter version 3.1
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google Updater
    Highlight Viewer (Windows Live Toolbar)
    HijackThis 2.0.2
    Hotfix for Windows Internet Explorer 7 (KB947864)
    HSP56 Modem Drivers
    ImTOO iPod Computer Transfer
    iTunes
    Java(TM) 6 Update 5
    LimeWire PRO 4.14.8
    Malwarebytes' Anti-Malware
    Map Button (Windows Live Toolbar)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office XP Professional
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    mIRC
    Mozilla Firefox (3.0.10)
    MSN
    Nero Suite
    Nikon Message Center
    Nikon Transfer
    Norton PC Checkup
    Nuclear Coffee - VideoGet
    Opera 9.27
    PartyPoker
    PokerStars
    PowerDVD
    QuickTime
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB941569)
    Skype™ 3.8
    Smart Menus (Windows Live Toolbar)
    Spybot - Search & Destroy
    SpyNoMore 2.67
    SWFBanner
    TightVNC 1.3.9
    Total Video Converter 3.11 070908
    TruePoker (High Res)
    Uninstall 1.0.0.1
    Update for Windows XP (KB898461)
    Viewpoint Media Player
    Windows Internet Explorer 7
    Windows Live Favorites for Windows Live Toolbar
    Windows Live installer
    Windows Live Mail
    Windows Live Messenger
    Windows Live Photo Gallery
    Windows Live Sign-in Assistant
    Windows Live Toolbar
    Windows Live Toolbar
    Windows Live Toolbar Extension (Windows Live Toolbar)
    Windows Live Writer
    Windows Media Format Runtime
    Windows Media Player 10
    WinRAR archiver

    Thanks again.


  2. #2
    broni is offline Senior Member
    Does it mean, the internet works fine in Safe Mode with Networking?

  3. #3
    Correct. Internet works flawlessly in Safe Mode with networking. It's even moderately fast.

  4. #4
    broni is offline Senior Member
    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

  5. #5
    Thanks man, I'll be sure to do that. Real quick question - run it in safe mode or normal? Or does it matter at all?

    Thanks,
    Nate

  6. #6
    broni is offline Senior Member
    Normal Mode, please.

  7. #7
    Sorry, been away for a while.

    Neither of those links worked, I'm going to google around for the ComboFix program and if all goes well will proceed with the instructions you provided and will post the reports soon.

    Nate

  8. #8
    Ran ComboFix, now posting this from the post-afflicted computer which is running great.

    This is the combofix logs.

    ComboFix 09-07-08.01 - Larry 07/08/2009 15:27.1 - NTFSx86
    Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.286 [GMT -4:00]
    Running from: c:\documents and settings\Administrator\Desktop\ComboFix.exe
    .

    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    c:\documents and settings\All Users\Application Data\93866556.ini
    c:\documents and settings\Larry\Application Data\.#
    c:\windows\9g2234wesdf3dfgjf23
    c:\windows\system32\azikelin.ini
    c:\windows\system32\ilesunug.ini
    c:\windows\system32\isidijog.ini
    c:\windows\system32\orozopih.ini
    c:\windows\system32\uwenigas.ini

    .
    ((((((((((((((((((((((((( Files Created from 2009-06-08 to 2009-07-08 )))))))))))))))))))))))))))))))
    .

    No new files created in this timespan

    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))) ))
    .
    2009-07-08 19:19 . 2008-05-20 01:43 -------- d-----w- c:\documents and settings\All Users\Application Data\avg8
    2009-07-08 19:13 . 2009-05-19 04:22 -------- d-----w- c:\program files\SpyNoMore
    2009-07-08 19:05 . 2008-06-04 01:00 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater
    2009-07-04 04:01 . 2009-03-09 00:56 -------- d-----w- c:\documents and settings\Larry\Application Data\U3
    2009-06-20 21:21 . 2008-11-26 21:14 -------- d-----w- c:\program files\Common Files\Symantec Shared
    2009-06-02 00:04 . 2008-05-19 01:35 1536 ----a-w- c:\windows\system32\TrueSoft.dat
    2009-05-31 18:50 . 2008-05-19 01:33 -------- d-----w- c:\program files\Common Files\InstallShield
    2009-05-31 18:46 . 2008-06-07 17:00 -------- d-----w- c:\program files\The Hat
    2009-05-31 01:03 . 2009-05-16 04:08 -------- d-----w- c:\documents and settings\All Users\Application Data\13856564
    2009-05-31 00:18 . 2009-05-31 00:18 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes
    2009-05-30 23:30 . 2009-05-19 04:22 -------- d-----w- c:\documents and settings\Administrator\Application Data\GetRightToGo
    2009-05-19 17:59 . 2008-05-20 01:32 -------- d-----w- c:\program files\Spybot - Search & Destroy
    2009-05-19 05:36 . 2009-06-19 01:21 2884832 ------w- c:\documents and settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\SUDS_BBC2683C\CACHE\4426.0.4\vwpt.exe
    2009-05-19 05:36 . 2009-06-19 01:21 28 ------w- c:\documents and settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\SUDS_BBC2683C\CACHE\4426.0.4\unregister.bat
    2009-05-19 05:36 . 2009-06-19 01:21 1484856 ------w- c:\documents and settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\SUDS_BBC2683C\CACHE\4426.0.4\toolbar.exe
    2009-05-19 05:36 . 2009-06-19 01:21 25 ------w- c:\documents and settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\SUDS_BBC2683C\CACHE\4426.0.4\register.bat
    2009-05-19 05:36 . 2009-06-19 01:21 97072 ------w- c:\documents and settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\SUDS_BBC2683C\CACHE\4426.0.4\bsetutil.exe
    2009-05-19 05:36 . 2009-06-19 01:21 142040 ------w- c:\documents and settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\SUDS_BBC2683C\CACHE\4426.0.4\alsetup.exe
    2009-05-19 05:36 . 2009-06-19 01:21 30512 ------w- c:\documents and settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\SUDS_BBC2683C\CACHE\4426.0.4\Uninstaller.exe
    2009-05-19 05:36 . 2009-06-19 01:21 111920 ------w- c:\documents and settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\SUDS_BBC2683C\CACHE\4426.0.4\AOLSearch.dll
    2009-05-19 04:23 . 2009-05-19 04:23 1152 ----a-w- c:\windows\system32\windrv.sys
    2009-05-16 04:08 . 2009-05-16 04:08 2 ---h--w- c:\windows\sto453189.dat
    2009-04-25 23:01 . 2009-04-25 23:01 72192 ---ha-w- c:\documents and settings\Larry\Application Data\RBRegEx500.dll
    2009-04-25 23:01 . 2009-04-25 23:01 72192 ---ha-w- c:\documents and settings\Larry\Application Data\RBRegEx500.dll
    2009-04-25 23:01 . 2009-04-25 23:01 66560 ---ha-w- c:\documents and settings\Larry\Application Data\rbap500.dll
    2009-04-25 23:01 . 2009-04-25 23:01 66560 ---ha-w- c:\documents and settings\Larry\Application Data\rbap500.dll
    .

    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Run]
    "ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
    "Aim6"="c:\program files\AIM6\aim6.exe" [2008-03-25 50528]
    "swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe" [2008-06-04 68856]
    "AdobeUpdater"="c:\program files\Common Files\Adobe\Updater5\AdobeUpdater.exe" [2007-03-01 2321600]
    "MsnMsgr"="c:\program files\Windows Live\Messenger\MsnMsgr.Exe" [2007-10-18 5724184]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-10 39792]
    "NeroFilterCheck"="c:\windows\system32\NeroCheck.e xe" [2001-07-09 155648]
    "InCD"="c:\program files\Ahead\InCD\InCD.exe" [2005-01-27 1381376]
    "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2007-06-29 286720]
    "iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2007-07-10 270648]
    "Ad Muncher"="c:\program files\Ad Muncher\AdMunch.exe" [2008-06-01 779776]
    "WinVNC"="c:\program files\TightVNC\WinVNC.exe" [2007-05-07 589824]
    "SNM"="c:\program files\SpyNoMore\SNM.exe" [2007-11-15 1212368]
    "PCTVOICE"="pctspk.exe" - c:\windows\system32\pctspk.exe [2003-07-17 180224]

    c:\documents and settings\All Users\Start Menu\Programs\Startup\
    Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
    Nikon Monitor.lnk - c:\program files\Common Files\Nikon\Monitor\NkMonitor.exe [2007-10-18 479232]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\SafeBoot\Minimal\aawservice]
    @="Service"

    [HKEY_LOCAL_MACHINE\software\microsoft\security center]
    "UpdatesDisableNotify"=dword:00000001

    [HKLM\~\services\sharedaccess\parameters\firewallpo licy\standardprofile\AuthorizedApplications\List]
    "%windir%\\Network Diagnostic\\xpnetdiag.exe"=
    "%windir%\\system32\\sessmgr.exe"=
    "c:\\Program Files\\mIRC\\mirc.exe"=
    "c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
    "c:\\Program Files\\AIM6\\aim6.exe"=
    "c:\\Program Files\\iTunes\\iTunes.exe"=
    "c:\\Program Files\\TightVNC\\WinVNC.exe"=
    "c:\\Program Files\\Skype\\Phone\\Skype.exe"=
    "c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
    "c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=
    "c:\\Program Files\\Adobe\\Reader 8.0\\Reader\\reader_sl.exe"=
    "c:\\Program Files\\Ahead\\InCD\\InCD.exe"=
    "c:\\Program Files\\Common Files\\Nikon\\Monitor\\NkMonitor.exe"=
    "c:\\WINDOWS\\system32\\verclsid.exe"=
    "c:\\WINDOWS\\system32\\pctspk.exe"=
    "c:\\Program Files\\Windows Live\\Messenger\\usnsvc.exe"=
    "c:\\Program Files\\Ad Muncher\\AdMunch.exe"=
    "c:\\Program Files\\Mozilla Firefox\\firefox.exe"=

    [HKLM\~\services\sharedaccess\parameters\firewallpo licy\standardprofile\GloballyOpenPorts\List]
    "3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

    R2 MrHealthyService;MrHealthy;c:\program files\Norton PC Checkup\executables\mrHealthy\MrHealthy.exe -service --> c:\program files\Norton PC Checkup\executables\mrHealthy\MrHealthy.exe -service [?]
    R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [6/3/2008 8:18 PM 24652]
    R3 A3AB;D-Link AirPro 802.11a/b Wireless Adapter Service(A3AB);c:\windows\system32\drivers\A3AB.sys [3/22/2005 7:17 PM 450400]
    .
    Contents of the 'Scheduled Tasks' folder

    2009-06-30 c:\windows\Tasks\AppleSoftwareUpdate.job
    - c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-06-03 17:42]

    2009-07-04 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
    - c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 15:20]

    2009-07-08 c:\windows\Tasks\Google Software Updater.job
    - c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-06-04 22:34]

    2009-07-02 c:\windows\Tasks\Norton PC Checkup Weekday Scanner.job
    - c:\program files\Norton PC Checkup\PC_Checkup.exe [2009-01-29 22:10]

    2009-06-28 c:\windows\Tasks\Norton PC Checkup Weekend Scanner.job
    - c:\program files\Norton PC Checkup\PC_Checkup.exe [2009-01-29 22:10]
    .
    - - - - ORPHANS REMOVED - - - -

    HKLM-Run-13856564 - c:\documents and settings\All Users\Application Data\13856564\13856564.exe
    HKLM-Run-Cmaudio - cmicnfg.cpl


    .
    ------- Supplementary Scan -------
    .
    uStart Page = hxxp://www.google.com/
    uInternet Settings,ProxyServer = http=localhost:7171
    uInternet Settings,ProxyOverride = *.local;<local>
    IE: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
    IE: &Windows Live Search - c:\program files\Windows Live Toolbar\msntb.dll/search.htm
    IE: Add to Windows &Live Favorites - Sign In
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
    FF - ProfilePath - c:\documents and settings\Larry\Application Data\Mozilla\Firefox\Profiles\mtu2e2m5.default\
    FF - component: c:\documents and settings\Larry\Application Data\Mozilla\Firefox\Profiles\mtu2e2m5.default\ext ensions\{D02B1E87-A8C6-433f-9B5C-2CEC4A072736}\components\susfox3.dll
    FF - plugin: c:\program files\Google\Google Updater\2.4.1536.6592\npCIDetect13.dll
    FF - plugin: c:\program files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
    .

    ************************************************** ************************

    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, GMER - Rootkit Detector and Remover
    Rootkit scan 2009-07-08 15:30
    Windows 5.1.2600 Service Pack 3 NTFS

    scanning hidden processes ...

    scanning hidden autostart entries ...

    scanning hidden files ...


    C:\sccfg.sys 20 bytes

    scan completed successfully
    hidden files: 1

    ************************************************** ************************
    .
    Completion time: 2009-07-08 15:32
    ComboFix-quarantined-files.txt 2009-07-08 19:31

    Pre-Run: 227,428,761,600 bytes free
    Post-Run: 229,179,523,072 bytes free

    WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
    [boot loader]
    timeout=2
    default=multi(0)disk(0)rdisk(0)partition(1)\WINDOW S
    [operating systems]
    c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
    multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Micro soft Windows XP Professional" /noexecute=optin /fastdetect

    154 --- E O F --- 2008-10-24 23:58


    And this is the HijackThis logs.

    ogfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:19:16 PM, on 7/8/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16640)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Norton PC Checkup\executables\mrHealthy\MrHealthy.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\explorer.exe
    C:\DOCUME~1\Larry\LOCALS~1\Temp\Temporary Directory 1 for HiJackThis.zip\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=localhost:7171
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local;<local>
    R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
    O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
    O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Ad Muncher] "C:\Program Files\Ad Muncher\AdMunch.exe" /bt
    O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\TightVNC\WinVNC.exe" -servicehelper
    O4 - HKLM\..\Run: [SNM] C:\Program Files\SpyNoMore\SNM.exe /startup
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
    O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
    O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
    O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
    O8 - Extra context menu item: Add to Windows &Live Favorites - Sign In
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
    O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Add to VideoGet - {88CFA58B-A63F-4A94-9C54-0C7A58E3333E} - C:\DOCUME~1\Nathan\Desktop\VideoGet\Plugins\VIDEOG ~1.DLL (file missing)
    O9 - Extra 'Tools' menuitem: Add to &VideoGet - {88CFA58B-A63F-4A94-9C54-0C7A58E3333E} - C:\DOCUME~1\Nathan\Desktop\VideoGet\Plugins\VIDEOG ~1.DLL (file missing)
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: MrHealthy (MrHealthyService) - Symantec Corporation - C:\Program Files\Norton PC Checkup\executables\mrHealthy\MrHealthy.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: VNC Server (winvnc) - TightVNC Group - C:\Program Files\TightVNC\WinVNC.exe

    --
    End of file - 9714 bytes


    Thanks again so much. You have provided a great service.

    One more quick question unless there's anything else wrong in the logs...
    Previously, I have used AVG 8.5 Free edition as my anti-virus, anti-malware, etc, but I guess it didn't do a good job, so now I'm on the lookout for a new free virus protection. I've heard that Avast! free is very good. What free anti-malware, anti-virus, etc, application would you suggest?

    Thanks again,
    Nate

  9. #9
    broni is offline Senior Member
    Save 20% on AVG Internet Security 2012 Suite!
    Uninstall Combofix:

    Go Start > Run
    Type in:
    combofix /u
    Note the space between the "combofix" and the "/u"
    Restart computer.

    ================================================== ==============

    Any positive changes to internet connection issue?

    We still need to run more scans, but before we go there...
    I don't recommend AVG anymore.
    If you decide to remove it, make sure, you use AVG Remover: AVG Antivirus and Security Software - Tools download

    I recommend one of these...

    - Avast! free antivirus: Download FREE antivirus software - avast! Home Edition
    - Avira free antivirus: Download Free Antivirus Products

    - free PC Tools Antivirus: PC Tools AntiVirus - Free Anti Virus Download and Removal
    - free PC Tools Firewall Plus: PC Tools Firewall Plus - Free Firewall Download

    - free Comodo Internet Security (firewall + AV): Firewall and AntiVirus Free Software Download from Comodo
    NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.

    If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use PC Tools Firewall Plus, or Comodo firewall..
    If you decide to install Comodo Internet Security, or just Comodo firewall, make sure, Windows firewall is turned off.

    IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.

    When done with all changes, run full scan with your new AV, and then...

    Print these instructions out.

    NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe

    ***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***

    STEP 1. Download SUPERAntiSpyware Free for Home Users:
    SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

    * Double-click SUPERAntiSpyware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: SUPERAntiSpyware.com - Database Definition Information.)
    * Close SUPERAntiSpyware.

    PHYSICALLY DISCONNECT FROM THE INTERNET

    Restart computer in Safe Mode.
    To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

    * Open SUPERAntiSpyware.
    * Click Scan your Computer... button.
    * Click Scanning Preferences/Control Center... button.
    * Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):
    - Close browsers before scanning.
    - Terminate memory threats before quarantining.

    * Click the Close button to leave the control center screen.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, choose Perform Complete Scan.
    * Click Next to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
    * Make sure everything has a checkmark next to it and click Next.
    * A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
    * If asked if you want to reboot, click Yes.
    * To retrieve the removal information after reboot, launch SUPERAntispyware again.
    - Click Preferences, then click the Statistics/Logs tab.
    - Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    - If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    - Please copy and paste the Scan Log results in your next reply.

    * Click Close to exit the program.
    Post SUPERAntiSpyware log.

    RECONNECT TO THE INTERNET

    RESTART COMPUTER!

    STEP 2. Download Malwarebytes' Anti-Malware: Malwarebytes.org to your desktop.
    (Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform full scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

    RESTART COMPUTER!


    STEP 4.
    Post fresh HijackThis log.
    Do NOT attempt to "fix" anything!


    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

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