I have a virus
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I have a virus
I have a virus and i cannot use my notebook at all no internet cant access my files etc.. I keep getting a security warning saying high security risk the only option it has is to install virus protection called perfect defender 2009 i have googled and found answers on how to remove this virus but none have worked i am not very clued up on computers so really need help thanks in advance
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* Please download Malwarebytes' Anti-Malware from HERE or HERE
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- Run the scan in SAFEMODE (tapping the F8 key on bootup), if necessary.
- If an update is found, it will download and install the latest version.
- If you encounter any problems while downloading the updates, manually download them from HERE and just double-click on mbam-rules.exe to install.
- Once the program has loaded, you can initially select the often highly productive "Perform Quick Scan", then click Scan.
….. AND/OR go straight to the longer but more comprehensive scan: - It is also highly advisable to run the longer ”Full Scan” in addition to the above scan.
- The scan may take some time to finish, so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked , and click Remove Selected.
- When disinfection is completed , a log will open in Notepad and you may be prompted to Restart(See Extra Note).
- A run log is automatically saved by MBAM and can be viewed by clicking the Logs TAB in MBAM.
- Copy&Paste the entire report(s) in your next reply along with a fresh HijackThis log.
- Please post any current revised observations.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.