Hi, after having problems with my PC crashing and now my modem not connecting occasionally a moderator suggested posting a Hijack this log, here it is, any help gratefully received !! :-

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:01:43, on 07/02/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
I:\WINDOWS\System32\smss.exe
I:\WINDOWS\system32\winlogon.exe
I:\WINDOWS\system32\services.exe
I:\WINDOWS\system32\lsass.exe
I:\WINDOWS\system32\Ati2evxx.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\System32\svchost.exe
I:\WINDOWS\system32\Ati2evxx.exe
I:\WINDOWS\system32\ZoneLabs\vsmon.exe
I:\WINDOWS\system32\spoolsv.exe
I:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
I:\WINDOWS\System32\svchost.exe
I:\Program Files\UPHClean\uphclean.exe
I:\WINDOWS\system32\SearchIndexer.exe
I:\WINDOWS\Explorer.EXE
I:\WINDOWS\SOUNDMAN.EXE
I:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
I:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
I:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
I:\WINDOWS\system32\carpserv.exe
I:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
I:\WINDOWS\system32\ctfmon.exe
I:\Program Files\Messenger\MSMSGS.EXE
I:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
I:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
I:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
I:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
I:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
I:\Program Files\Windows Desktop Search\WindowsSearch.exe
I:\PROGRA~1\ZONELA~1\ZONEAL~1\MAILFR~1\mantispm.ex e
I:\Documents and Settings\Gary\My Documents\utorrent.exe
I:\Program Files\Internet Explorer\iexplore.exe
I:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Virgin Media - digital TV, broadband, phone and mobile
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - I:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - I:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - I:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - I:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - I:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [StartCCC] "I:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] I:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Motive SmartBridge] I:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [GrooveMonitor] "I:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "I:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "I:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "I:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "I:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "I:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [EPSON Stylus SX200 Series (Copy 1)] I:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIE FE.EXE /FU "I:\WINDOWS\TEMP\E_S24.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] I:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] I:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] I:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: broadband medic.lnk = I:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: Windows Desktop Search.lnk = I:\Program Files\Windows Desktop Search\WindowsSearch.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - I:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - I:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - I:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - I:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - I:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite....x/qtplugin.cab
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.truprint.co.uk/TruprintActivia.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1177712440390
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab2.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - I:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - I:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - I:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Diskeeper - Diskeeper Corporation - I:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: NBService - Nero AG - I:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - I:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - I:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 7677 bytes

I notice that you have Spybot's TeaTimer running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with HijackThis fixes. So please disable TeaTimer by doing the following:

1. Run Spybot-S&D
2. Go to the Mode menu, and make sure "Advanced Mode" is selected
3. On the left hand side, choose Tools -> Resident
4. Uncheck "Resident TeaTimer" and OK any prompts

You can reenable TeaTimer once your system is clean.



Run hijackthis and click on "scan system only" button and put checks next to these:


R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =



Please close ALL browser windows (including this one).

Everything closed out but hijackthis and click on "fix checked"


Reboot your PC.



* Please download Malwarebytes' Anti-Malware from HERE or HERE

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and zLaunch Malwarebytes Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply along with a fresh HijackThis log.


Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.