Hi,
I am new to the site and have been facing problems with my laptop recently, I cannot update my norton and neither windows update are working, on contacting norton techs. they said its because of my DNS and it needs to be changed but were of no help at all.

I scaned my Laptop with hijack this and here are the results:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1259 AM, on 21/1/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\Vaio\AppData\Local\Google\Update\GoogleUp date.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosAVRC.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtProc.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\System32\notepad.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Garena Portal - Connecting world gamers | Garena | Dota | Garena Fire | Garena TV | Warcraft | Game | Lan Games | Esports
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = VAIO Online
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.6.26.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Zango - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)
O3 - Toolbar: Zango - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Vaio\AppData\Local\Google\Update\GoogleU pdate.exe" /c
O4 - HKCU\..\Run: [WebCallDirect] "C:\Program Files\WebCallDirect.com\WebCallDirect\WebCallDirec t.exe" -nosplash -minimized
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [] (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [] (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')
O4 - Global Startup: Bluetooth Manager.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {77BF5300-1474-4EC7-9980-D32B190E9B07} - (no file)
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.6.26.dll/206 (file missing)
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.7.109.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemp...ogin-devel.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{356DA8BE-B70C-44BB-9F59-FBF3AACFD612}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CCS\Services\Tcpip\..\{59D282E0-5D0D-4721-A862-64901D4E789D}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CCS\Services\Tcpip\..\{E3D5940D-E728-49B4-96A3-53BA2936CC55}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CS1\Services\Tcpip\..\{356DA8BE-B70C-44BB-9F59-FBF3AACFD612}: NameServer = 85.255.112.126;85.255.112.131
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kdfgb.exe

--
End of file - 8902 bytes

Please help me resolve this issue.

Thanks

Kartik

You have acquired 'dnschanger malware' often a consequence of using P2P download content (BitComet).



* Please download Malwarebytes' Anti-Malware from HERE or HERE

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• If you encounter any problems while downloading the updates, manually download them from HERE and just double-click on mbam-rules.exe to install.
• Once the program has loaded, select "Full Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked , and click Remove Selected.
• When disinfection is completed , a log will open in Notepad and you may be prompted to Restart(See Extra Note).
• A run log is automatically saved by MBAM and can be viewed by clicking the Logs TAB in MBAM.
• Copy&Paste the entire report in your next reply along with a fresh HijackThis log.
• Please post any current revised observations.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

Hi,

Heres my log that you wanted me to post

MBAM:

Malwarebytes' Anti-Malware 1.33
Database version: 1675
Windows 6.0.6001 Service Pack 1

22/1/2009 7:27:09 PM
mbam-log-2009-01-22 (19-27-09).txt

Scan type: Full Scan (C:\|)
Objects scanned: 165372
Time elapsed: 2 hour(s), 31 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 15
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Windows Tribute Service (Trojan.Agent) -> Delete on reboot.
HKEY_CLASSES_ROOT\sexvid (Trojan.DNSChanger) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\Browser Helper Objects\{90b8b761-df2b-48ac-bbe0-bcc03a819b3b} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{90b8b761-df2b-48ac-bbe0-bcc03a819b3b} (Adware.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters\Interfaces\{356da8be-b70c-44bb-9f59-fbf3aacfd612}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters\Interfaces\{356da8be-b70c-44bb-9f59-fbf3aacfd612}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters\Interfaces\{59d282e0-5d0d-4721-a862-64901d4e789d}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters\Interfaces\{59d282e0-5d0d-4721-a862-64901d4e789d}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters\Interfaces\{e3d5940d-e728-49b4-96a3-53ba2936cc55}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\T cpip\Parameters\Interfaces\{356da8be-b70c-44bb-9f59-fbf3aacfd612}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\T cpip\Parameters\Interfaces\{356da8be-b70c-44bb-9f59-fbf3aacfd612}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\T cpip\Parameters\Interfaces\{59d282e0-5d0d-4721-a862-64901d4e789d}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\T cpip\Parameters\Interfaces\{59d282e0-5d0d-4721-a862-64901d4e789d}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\T cpip\Parameters\Interfaces\{e3d5940d-e728-49b4-96a3-53ba2936cc55}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\T cpip\Parameters\Interfaces\{356da8be-b70c-44bb-9f59-fbf3aacfd612}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\T cpip\Parameters\Interfaces\{356da8be-b70c-44bb-9f59-fbf3aacfd612}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\T cpip\Parameters\Interfaces\{59d282e0-5d0d-4721-a862-64901d4e789d}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\T cpip\Parameters\Interfaces\{59d282e0-5d0d-4721-a862-64901d4e789d}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\T cpip\Parameters\Interfaces\{e3d5940d-e728-49b4-96a3-53ba2936cc55}\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.126;85.255.112.131 -> Quarantined and deleted successfully.

Folders Infected:
C:\resycled (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)

and the Hijackthis log :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1259 AM, on 21/1/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\Vaio\AppData\Local\Google\Update\GoogleUp date.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosAVRC.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtProc.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\System32\notepad.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Garena Portal - Connecting world gamers | Garena | Dota | Garena Fire | Garena TV | Warcraft | Game | Lan Games | Esports
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = VAIO Online
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.6.26.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Zango - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)
O3 - Toolbar: Zango - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\Vaio\AppData\Local\Google\Update\GoogleU pdate.exe" /c
O4 - HKCU\..\Run: [WebCallDirect] "C:\Program Files\WebCallDirect.com\WebCallDirect\WebCallDirec t.exe" -nosplash -minimized
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [] (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [] (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')
O4 - Global Startup: Bluetooth Manager.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {77BF5300-1474-4EC7-9980-D32B190E9B07} - (no file)
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.6.26.dll/206 (file missing)
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.7.109.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemp...ogin-devel.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{356DA8BE-B70C-44BB-9F59-FBF3AACFD612}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CCS\Services\Tcpip\..\{59D282E0-5D0D-4721-A862-64901D4E789D}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CCS\Services\Tcpip\..\{E3D5940D-E728-49B4-96A3-53BA2936CC55}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CS1\Services\Tcpip\..\{356DA8BE-B70C-44BB-9F59-FBF3AACFD612}: NameServer = 85.255.112.126;85.255.112.131
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kdfgb.exe

--
End of file - 8902 bytes

I rechecked the DNS address and its still there and the problem has not been ressolved.

Thanks,
Kartik

sry for the last post,

the hijackthis log i posted was the previous one only. Heres the new log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:18:39 PM, on 22/1/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\csrss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Protector Suite QL\upeksvr.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Users\Vaio\AppData\Local\Google\Update\GoogleUp date.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosAVRC.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\tosOBEX.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtProc.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\NOTEPAD.EXE
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Windows\System32\NOTEPAD.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Garena Portal - Connecting world gamers | Garena | Dota | Garena Fire | Garena TV | Warcraft | Game | Lan Games | Esports
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = VAIO Online
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.6.26.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: (no name) - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Google Update] "C:\Users\Vaio\AppData\Local\Google\Update\GoogleU pdate.exe" /c
O4 - HKCU\..\Run: [WebCallDirect] "C:\Program Files\WebCallDirect.com\WebCallDirect\WebCallDirec t.exe" -nosplash -minimized
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [] (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [] (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')
O4 - Global Startup: Bluetooth Manager.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Basic Edition\Norton Cleanup\WCQuick.lnk
O9 - Extra button: (no name) - {77BF5300-1474-4EC7-9980-D32B190E9B07} - (no file)
O9 - Extra button: (no name) - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - (no file)
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.6.26.dll/206 (file missing)
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.7.109.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemp...ogin-devel.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{356DA8BE-B70C-44BB-9F59-FBF3AACFD612}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CCS\Services\Tcpip\..\{59D282E0-5D0D-4721-A862-64901D4E789D}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CCS\Services\Tcpip\..\{E3D5940D-E728-49B4-96A3-53BA2936CC55}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CS1\Services\Tcpip\..\{356DA8BE-B70C-44BB-9F59-FBF3AACFD612}: NameServer = 85.255.112.126;85.255.112.131
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 10312 bytes

Thanks for the help. but the problem still persists.

Kartik

SELECT HijackThis FIX ITEMS: Scan with HijackThis and place a check next to these items:

O3 - Toolbar: (no name) - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)
O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemp...ogin-devel.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{356DA8BE-B70C-44BB-9F59-FBF3AACFD612}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CCS\Services\Tcpip\..\{59D282E0-5D0D-4721-A862-64901D4E789D}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CCS\Services\Tcpip\..\{E3D5940D-E728-49B4-96A3-53BA2936CC55}: NameServer = 85.255.112.126;85.255.112.131
O17 - HKLM\System\CS1\Services\Tcpip\..\{356DA8BE-B70C-44BB-9F59-FBF3AACFD612}: NameServer = 85.255.112.126;85.255.112.131

Make sure that all browser windows and internet links are closed, even this one!
CLICK ’FIX CHECKED’ with HijackThis.





[VISTA] Check your connection settings to see if they have been and remain changed:

• Open Network Connections by clicking the Start button, clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.
• Right-click the connection, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
• Double-click on the Internet Protocol (for both versions – v6 and v4) and ensure that in both cases the radio button is checked that says Obtain DNS servers automatically and remove any other DNS entries present.
• Click OK twice, and restart your computer.

Run MBAM again, post a revised HJT LOG, and tell us how things are now doing.